Customer reviews from lg.com
LG - 26.1 Cu. Ft. Side-by-Side InstaView Door-in-Door Smart Wi-Fi Enabled Refrigerator
Average customer rating
3.6
(121 Reviews)
Rating breakdown 121 reviews
5 Stars
48
4 Stars
31
3 Stars
12
2 Stars
7
1 Star
23
72%of customers recommend this product.
(
71 out of
98)
Customer Reviews for LG - 26.1 Cu. Ft. Side-by-Side InstaView Door-in-Door Smart Wi-Fi Enabled Refrigerator
Posted by: Twee46
from KirklandWA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this November 2018 and I am so happy that I made the right decision. It is 1cubic bigger than my old one but I feel I have a lot more room for my foods. The Instaview door let me get the milk, the drinks, ...without open the main door and looks so beautiful in my kitchen. The wifi is not too hard to install. I love love my ne frid.
Pros: Style/Design, ease of use, Features/Settings, Performance
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Ken8787
from Pacifica CA
Verified Purchase:Yes
I like the smaller door but was condemned about the temperature being maintained the same as the interior of the frig. I used my thermometer and found both areas the same temperature. I’ll keep monitoring it especially in warm weather to see if there’s any difference. It has tons of storage, side by side works best since I don’t have to move lots of stuff to find the thing I need at the bottom of a bottom freezer compartment.
If I had to come up with a negative, inside the main refer door, at the very bottom is a shelf which is hard to see and hard to get at. The shelf above just out so far it makes access to the lower shelf difficult.
This is an extremely minor issue and I am Very Pleased!
If I had to come up with a negative, inside the main refer door, at the very bottom is a shelf which is hard to see and hard to get at. The shelf above just out so far it makes access to the lower shelf difficult.
This is an extremely minor issue and I am Very Pleased!
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: JFlyman
from Edinburg
Verified Purchase:Yes
[This review was collected as part of a promotion.] Large very attractive unit with great features thats sensibly priced.
Pros: Style/Design, ease of use, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: jonV76
from Terell, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] Lovin it! - Love the tap and view feature and the accessible door.
Pros: Style/Design, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
I love this refrigerator!
on December 6, 2020
Posted by: Jeannie789
from Albuquerque, New Mexico
[This review was collected as part of a promotion.] It’s great to be able to “see” most used items in the door and know immediately when to stock up!
Pros: Style/Design, ease of use, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
reliability of LSXS26396S
on December 11, 2020
Posted by: Uncle Peter
from WESTLAKE VILLAGE, CA
[This review was collected as part of a promotion.] The LG name no longer stands for superior quality. Our frig has crapped out for the second time in six months. It's stopped freezing. Getting repair the first time took almost 3 weeks. The first service person unplugged the unit and was to order a part. He never returned. The next service person showed 4 days later and could explain my problem, but since replugging it seemed to be working, "so don't worry about it, call should you have further difficulty" I lost close to $500 of food and $100 for dry ice that failed to save my contents.
This unit has turned out be a lemon. I want it replaced or better yet returned for a competitors reliable product and service.
This unit has turned out be a lemon. I want it replaced or better yet returned for a competitors reliable product and service.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, January 5, 2021
I am sorry for the problem you had with your unit. Thank you for providing the feedback as we work to improve our products and learn consumers wants and needs that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/.
If you have not received food loss reimbursement, please complete a request for food loss reimbursement online at https://www.lg.com/us/support/reimbursement. Again, we apologize for the inconvenience and frustration caused. ^Daphane
If you have not received food loss reimbursement, please complete a request for food loss reimbursement online at https://www.lg.com/us/support/reimbursement. Again, we apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
Great features
on December 11, 2020
Posted by: Patel B
from Diamond Bar
[This review was collected as part of a promotion.] I bought this in February and very hatwith this refrigerator excellent performance
Pros: Style/Design, ease of use, Features/Settings, battery, Performance, Quality, camera
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Great
on December 28, 2020
Posted by: Sunny 63
from Pembroke Pines, Florida
Look is great, features are good and water filter take longer to change.
Pros: Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com