Customer reviews from lg.com
LG - 26.6 Cu. Ft. French Door Refrigerator - Stainless Steel
Average customer rating
4
(117 Reviews)
Rating breakdown 117 reviews
5 Stars
64
4 Stars
28
3 Stars
5
2 Stars
5
1 Star
15
84%of customers recommend this product.
(
75 out of
89)
Customer Reviews for LG - 26.6 Cu. Ft. French Door Refrigerator - Stainless Steel
Posted by: Sally Petro
from Michigan
Verified Purchase:Yes
Compressor failed.. lost over a thousand dollars worth of food
Quality
1
Features
1
Value
1
Response from lg.comBy Alice Feliz V. Luna, Social Media, January 17, 2023
We want to thank you for taking this time to communicate with us about your experience with your fridge compressor. Please send us a private message on Facebook or Twitter using @LGUSSupport, and include your contact info, and we will be happy to assist you further. Thank you. ^Jolly
Written by a customer while visiting lg.com
Customer Rating
4
Great product!
on February 14, 2023
Posted by: RWH1944
from Mount Airy, NC
I bought this unit 2/2/2023 and installed it. It is super quiet. The only problem I had was the instructions for setting it up are a bit vague. After a couple of weeks the ice dispenser froze up but all I had to do was dump some of the ice.
Pros: Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Amazing fridge
on February 20, 2023
Posted by: Mrshoopnasty
from Colorado springs
This fridge has so many different features im 1000% happy with my purchase
Pros: ease of use, Quality, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Gms2134
from Seattle, WA
Verified Purchase:Yes
This fridge has a great shelf arrangement and is very spacious. Door in door is very convenient. Water and ice dispenser works well. Problem is after less than six years of use the compressor died. We discovered that it was a known problem for LG fridges produced around this time. We were very disappointed. The cost to replace the compressor was almost as expensive as buying a new fridge.
Pros: Style/Design
Quality
2
Features
5
Value
4
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, July 19, 2023
Thank you for reaching out to us with this review about your LG Refrgerator. Service and Product quality is our commitment. It would be our pleasure to help you out with your concern. Please feel free to message us on Facebook or Twitter through @LGUSSupport, and we will be happy to assist you. ^James.
Written by a customer while visiting lg.com
Posted by: Anonymous
from Clinton maine
Verified Purchase:Yes
[This review was collected as part of a promotion.] But a few years ago, the compressor went bad and they replaced it for free🙌
Pros: Style/Design
Quality
3
Features
3
Value
3
Response from lg.comBy Ma. Luisa Viguilla, LG Social Media, July 19, 2023
Thank you for sharing your positive experience with our service team regarding the replacement of the compressor in your LG fridge model LFXS27466S a few years ago. We're glad we could resolve the issue for you.
At LG, we strive to provide reliable products and excellent customer service. We appreciate your continued support and feedback. If you have any further questions or need assistance, please feel free to reach out to us via private message on Facebook or Twitter using @LGUSSupport. ^Luisa
At LG, we strive to provide reliable products and excellent customer service. We appreciate your continued support and feedback. If you have any further questions or need assistance, please feel free to reach out to us via private message on Facebook or Twitter using @LGUSSupport. ^Luisa
Written by a customer while visiting lg.com
Posted by: Boise
from Boise ID
Verified Purchase:Yes
Terrible bought the LG fridge 5 years 6 months ago and now the warranty is over and it is dead. Never again LG!
Quality
1
Features
1
Value
1
Response from lg.comBy Dhana Danee Enriquez, LG Social Media, July 16, 2023
Hi, there. We're sorry to hear about the issues you are experiencing with your LG LFXS27466S refrigerator. We understand your frustration, especially given the timing of the malfunction after the warranty period.
While the warranty period has expired, we still want to assist you in resolving the situation. We recommend the following steps:
- Get Diagnostic assistance: Contact our customer support team through @LGUSSupport on Facebook or Twitter and explain the problem you are facing with your refrigerator. They may be able to provide guidance or troubleshooting tips to help determine the cause of the issue.
- Local repair service: You can also consider reaching out to local appliance repair professionals who specialize in refrigerator repairs. They may be able to diagnose and resolve the problem, potentially at a more affordable cost compared to purchasing a new refrigerator.
We apologize for any inconvenience caused and appreciate your feedback. We understand the importance of reliable appliances, and we regret that your experience has not met your expectations. Your feedback will be shared with the relevant teams for further evaluation and improvement. ^Danee
While the warranty period has expired, we still want to assist you in resolving the situation. We recommend the following steps:
- Get Diagnostic assistance: Contact our customer support team through @LGUSSupport on Facebook or Twitter and explain the problem you are facing with your refrigerator. They may be able to provide guidance or troubleshooting tips to help determine the cause of the issue.
- Local repair service: You can also consider reaching out to local appliance repair professionals who specialize in refrigerator repairs. They may be able to diagnose and resolve the problem, potentially at a more affordable cost compared to purchasing a new refrigerator.
We apologize for any inconvenience caused and appreciate your feedback. We understand the importance of reliable appliances, and we regret that your experience has not met your expectations. Your feedback will be shared with the relevant teams for further evaluation and improvement. ^Danee
Written by a customer while visiting lg.com
Posted by: Cajun cooking
from Lake Charles, LA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Have had this fridge for a few years and the compressor went out lg sent out techs who had it fixed really fast
Pros: Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: LChris
from Charlotte, NC
Verified Purchase:Yes
Looks great with great features and flexibility. Had a service issue with the compressor which was handled quickly and professionally. While I didn’t expect the compressor to go out so quickly, the warranty is good and the product is perfect for what I need!
Pros: Features/Settings
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com