Customer reviews from defender-usa.com
Defender - Pro 4-Channel, 4-Camera Indoor/Outdoor Wireless Security System - Black
Average customer rating
4.5
(198 Reviews)
Rating breakdown 198 reviews
5 Stars
110
4 Stars
74
3 Stars
10
2 Stars
2
1 Star
2
95%of customers recommend this product.
(
180 out of
189)
Customer Reviews for Defender - Pro 4-Channel, 4-Camera Indoor/Outdoor Wireless Security System - Black
Customer Rating
3
Good system, not great but good.
on May 14, 2015
Posted by: hogie
from Moncton, NB, Canada
Gender:Male
Length of ownership:1 month
Not as clear as I had hoped and was quite difficult to get the internet setup. Called support and was able to it cleared up after selecting sales as tech support was only pre-recorded general information.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
4
Works well!
on September 14, 2015
Posted by: angie66
from Duncan, BC, Canada
Gender:Female
Length of ownership:1 month
Only draw back is that it completely takes over 2.4 Ghz wi-fi signal and no other devices will work on that frequency. Thought I'd have to take the system back but found a work-around. Set up phones, tablets etc. on the 5 Ghz bandwidth and whenever 2.4 is needed for Netflix on Wii, I temporarily shut off all 3 transmitters plugged into the same powerbar. Not ideal but works for us to have the convenience of wireless cameras. Many thanks also to Michel from customer support to help me set up remote viewing.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Great product and awesome technical support!
on October 9, 2015
Posted by: Steve1111
from Connecticut, United States
Gender:Male
Length of ownership:1 month
I recently bought this product and found it very easy to install. I was also very impressed with all the features and viewing capability. I did however run into difficulty attempting to view from my phone and on my computer. I wasn't able to get it to work myself so I decided to call technical support. I was on hold for quite a while and but finally got through to someone. The gentleman's name was Michel and he was nothing short of phenomenal!! He knew his stuff inside and out and walked me through everything. Halfway through the call I lost service from my cell phone and he actually called me back to walk me through the rest of the setup process!! Great customer service!!! I am extremely satisfied with the product and technical support!!
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
4
Easy Install, OK Docs but Great Customer Support!
on December 3, 2015
Posted by: Steve and Doris
from Clifton, TN
Gender:Male
Length of ownership:3 months
Due to a couple new neighbors of less than stellar standing, we decided to install a security system to thwart any theft/vandalism attempts or, at the least, have some evidence in the event of a break-in. Unfortunately, we don't have internet where we are (cell phone hotspot only) and are therefore unable to take advantage of the WiFi features.
Pros: Customer service is excellent and efficient. They called me back and helped walk me through the setup of the motion detection system.
The installation was very straightforward and simple once instructions were understood.
The system works well now that its installed, up and running.
The installation was very straightforward and simple once instructions were understood.
The system works well now that its installed, up and running.
Cons: Instruction manual is overly technical and difficult to understand. It needs to be rewritten in more simple and straightforward English.
Motion detection sensitivity of the cameras is too high even with it on the lowest setting.
The data review process is timely and cumbersome due to errant video being recorded after being triggered by overly sensitive motion detection (leaves, wind, etc.).
Motion detection sensitivity of the cameras is too high even with it on the lowest setting.
The data review process is timely and cumbersome due to errant video being recorded after being triggered by overly sensitive motion detection (leaves, wind, etc.).
All complaints aside, I've already recommended this package and company to multiple friends and family.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
4
GReat Product
on November 12, 2013
Posted by: Ron0
from Winter Haven, FL
Gender:Male
Length of ownership:1 week
Great product.. Easy setup.. It just like plug and play.. Picture and sounds are good.. I would refer this product to friends and family
Written by a customer while visiting defender-usa.com
Customer Rating
4
Really like the wireless and camera quality.
on November 14, 2013
Posted by: Paul
from Colorado Springs, CO
Gender:Male
Length of ownership:1 month
Great product.. Easy setup.. Feel safe and secure knowing my area is being monitored by such a cool system. The camera picture quality is really sweet!
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
4
Straight Forward Set up
on November 15, 2013
Posted by: Kam10
Length of ownership:1 month
I bought this system about a month ago and am happy with the performance of the system, especially for what I paid. Cameras thankfully have plenty of power cord length. Only slight complaint is that the cameras can't be mounted upside down. Other than that easy to use, good system and increased peace of mind.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Works great
on November 16, 2013
Posted by: Jhen
from Kissimmee, FL, United States
Gender:Male
bought this system to cover a large yard. power was not an issue but runnig video cables would be substantial so this system worked great
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com