Customer reviews from defender-usa.com
Defender - Pro 4-Channel, 4-Camera Indoor/Outdoor Wireless Security System - Black
Average customer rating
4.5
(198 Reviews)
Rating breakdown 198 reviews
5 Stars
110
4 Stars
74
3 Stars
10
2 Stars
2
1 Star
2
95%of customers recommend this product.
(
180 out of
189)
Customer Reviews for Defender - Pro 4-Channel, 4-Camera Indoor/Outdoor Wireless Security System - Black
Customer Rating
5
GREAT CAMERA SYSTEM
on May 2, 2015
Posted by: tzed
from Las Vegas, NV, United States
Gender:Male
Length of ownership:1 month
We bought this system after 2 breakins in a year. We have an alarm system that scared them off, so they got nothing. The Police responded and said it would have been nice to have had a camera set up. This is a system that was fairly easy for me to install, even at 80 years old.The computer setup was complicated for. However I made 2 differant calls to customer support for help. Within 5 minutes on both calls I was talking to a live person. One call I talked with a lady named Daniela and the second was with a lady named Stacey. Both of these ladies was extremely polite, helpful and easy to understand. Both of them talked me through the setup and now everything is working great. They both was excellent. We have 5 cameras mounted outside and 1 camera inside. Thanks again to Daniela and Stacey.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
4
Good quality product, unable to keep
on May 6, 2015
Posted by: drdiags
from Covington, WA, United States
Gender:Male
Length of ownership:1 week
I bought this item 2 weeks ago and it arrived 6 days later. The unboxing was straight forward, and the 4 cameras were already synced to their perspective base stations.
I opted not to mount the cameras until I had everything working as far as the DVR and cameras. Things seemed to be going great until my wife complained that our TiVO mini that was upstairs using one of those wireless-to-cat5 adapters was stalling out and dropping audio. Since I had read reviews about potential WiFi interference, I started troubleshooting and sure enough, whenever I turned on the Camera base stations, wireless devices in the house had issues.
I tried moving the DVR and base stations around the house, up and downstairs but no joy. Unfortunately I couldn't work around this issue so I returned the system. Was really jazzed about the wireless cameras, since running the coax under the house in the crawl space was painful and I wanted to avoid doing it but ended up with a cabled camera system.
If I could have heard back quicker from support, I would have traded my wireless for one of the wired systems but it took 3 days before I got traction on the RMA and I really wanted to talk with someone to just do a comparable system exchange. Not that inspired by the current support/sales process.
If circumstances were different, I would have bought another system from Defender. But fix you customer support.
No, I would not recommend this to a friend.
Written by a customer while visiting defender-usa.com
Customer Rating
4
Great product
on May 7, 2015
Posted by: Sherry
Gender:Female
Length of ownership:1 month
Needed this for our small business. Playback is good.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Outstanding system
on May 9, 2015
Posted by: Peter
from Massachusetts
Gender:Male
Length of ownership:1 month
I bought this Defender wireless camera system to replace an older system. We use it to keep track of the property around our house. Set-up was easy and the picture quality is excellent. Nightvision is surprisingly good. The port-out for access on smart phones and other outside devices is excellent as well. Setting up the network and port was a little challenging, but Michel in Defender tech support was very friendly and helpful, and patiently guided me through the set-up which now works great.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
work's very well
on May 10, 2015
Posted by: cmac
Gender:Male
Length of ownership:1 month
I bought this for work have not setup the complete system yet, but seems to work well. Very good picture.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
I can do it
on May 20, 2015
Posted by: bonbon
from Port Huron, MI, United States
Gender:Female
Length of ownership:1 month
I bought this unit because after looking for more then 1 year I figured I could install it myself. I was right. This replaced my older Wilife system that I had and I did not want to pay for a monthly monitor service. I did a few issues with my router ( it ancient) but once I upgraded to this century everything was great. I love this unit. We have 2 cameras inside, 1 upstairs and 1 downstairs and 2 outside. 1 place to show driveway and 1 to show the back deck. The 2 outside are transmitting through brick walls and no issues with the wireless signal at all. It does everything it says it will do. I can view on my android Samsung S4 phone, my Windows 7 laptop. I did print off the instructions to make it easier for myself and remember to write everything down, IP addresses etc. I would highly recommend this system to anyone.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Simple setup
on May 23, 2015
Posted by: jtjoe
from Crosslake, MN, United States
Gender:Male
Length of ownership:1 month
I've had this system for two weeks and have been more than pleased from setup to using and the quality of picture and no wires to run.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
true 750 range
on June 1, 2015
Posted by: peruckielectric
from Nicholson, PA, United States
Gender:Male
Length of ownership:3 months
i installed at a helio pad and the 750' range is great.
not to mention cameras not affected by rotary blades of helo
not to mention cameras not affected by rotary blades of helo
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com