Customer reviews from defender-usa.com
Defender - Pro 8-Channel, 6-Camera Indoor/Outdoor Wireless Security System - Black
Average customer rating
4.4
(82 Reviews)
Rating breakdown 82 reviews
5 Stars
42
4 Stars
33
3 Stars
5
2 Stars
1
1 Star
1
96%of customers recommend this product.
(
76 out of
79)
Customer Reviews for Defender - Pro 8-Channel, 6-Camera Indoor/Outdoor Wireless Security System - Black
Customer Rating
5
awesome system
on January 15, 2016
Posted by: homes
from Syracuse, NY, United States
Gender:Male
Length of ownership:3 months
I have had this system about three months now. I am only using two cameras at this time. My neighbor came over to say someone broke into there home and asked if we would check our system. I put the day and approximate time and sure enough it showed three individuals. They police came and viewed the system, the three young men were apprehend and charge with the break in. I will be installing the other four cameras very soon.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
4
Exceeded my expectations
on April 13, 2016
Posted by: Greg111
Gender:Male
Length of ownership:1 week
The Sentinel Pro is an excellent system and very well made. All of the parts arrived that were supposed to come with the package. The picture clarity is excellent and I am still learning the many features of the DVR and retrieving information.
I did a lot of homework and I think I made the right choice. This is the best system for the money.
My only complaint would be that I believe there is a better way to get somebody set up. Installing the cameras was very easy not everything else was more difficult than I believe it needed to be. Also, there was no cord to connect the DVR to a TV monitor. The instructions said you needed a VGA type cord but my monitor did not have one. The instructions did not tell you that an HDMI cord would work just as well. I had to go out and buy one. No big deal but the instruction manuals should always be written by people who have actually installed the system. I was on the phone with them quite a bit and did a lot of live chat. All told, I probably spent several hours communicating with them. The staff is great! A better way, in my opinion, would be that once you buy the system, they set up a dedicated one hour time with a technician who is actually installed the system and get you set up. Everybody would save time.
The ipad installation of ClearVu took time but is excellent. One quirk is that you can only get the menu on the ipad by tilting the screen to vertical
The ipad installation of ClearVu took time but is excellent. One quirk is that you can only get the menu on the ipad by tilting the screen to vertical
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Awesome System
on May 11, 2016
Posted by: Rockman
from Saskatoon, SK, Canada
Gender:Male
Length of ownership:1 week
Bought this online from Staples. Found it very easy to install and setup. Did download manual from defender site first tho and read through it. Took a bit to get the ClearVU app working on my Samsung S3, but it works. Great picture clarity. Easy to use menu. Others may not find it as easy, but I am very tech oriented. I have 2 other smaller Defender systems and upgraded to this one. Highly recommend Defender products. I find them better than other brands.. GREAT PRODUCT!!
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
3
Image Quality
on June 7, 2016
Posted by: Diamondcutter
from Lawton, OK, United States
Gender:Male
Length of ownership:3 months
I bought this a month ago. I have been pleased overall except for picture quality. Daytime resolution is not very good, especially at a little distance. For example, grass just looks like a solid mass of green. The color is good but it lacks resolution. I have tried setting a higher resolution but it says my monitor does not support even though I an using a 20 in screen HD digital flat screen TV for a monitor. Have not yet contacted customer service but will soon. Hope they can help with the resolution settings and also help me get it online. I have DSL and have not been able to view it on line. I seriously think for $799, they should be able to provide better resolution cameras. My $50 quadcopter has better resolution! Fix that one problem and this will be a great system.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
4
Nice system
on June 13, 2016
Posted by: Jay dog
from Maryland, United States
Gender:Male
Length of ownership:3 months
Bought the system a few months ago set up was easy and fast works great easy to get access on Mobil device
Written by a customer while visiting defender-usa.com
Customer Rating
5
Good features, nice images
on June 27, 2016
Posted by: Maan
Gender:Male
Length of ownership:1 week
The User Interface could be improved. It is too complex and hard to learn for a novice.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Worth the Money
on June 30, 2016
Posted by: micjeep
from Denver, CO, United States
Gender:Male
Length of ownership:1 week
I bought this system a few days ago after doing quite a bit of research on various brands and products. I was upgrading from an older wireless system and wanted to stay with a wireless system. This one is great and worth the money. I read the reviews posted by others and the theme I saw was about the documentation. While it could be a bit more "dummied down" that didn't bother me. The installation was easy and for the most part I didn't rely much on the documentation since I was familiar with my other system. One camera seemed to lose signal quite a bit so I went to Defender's support page and found that it could be a power issue. Sure enough, my power strip's design didn't lend itself to plugging in 3 camera adapters with good connections. Once I addressed that it resolved the issue. The clarity on the cameras is great and the night vision better than most others. I also wanted two monitors and this system allowed for VGA and HDMI connections. Using RCA connections for one of my monitors didn't work so well. The only thing that I would like to see is the camera mounts allow for ceilings instead of wall-only mounting. Otherwise, I'm very pleased with the system and think it's worth the money. I'd highly recommend it to others.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
4
Excellent choice in security system
on July 15, 2016
Posted by: home
Gender:Male
Length of ownership:6 months
I have had it about 6 months and had some problems setting it it myself to work online and on my phone. But after 15 minutes with tech support with Brian who was awesome I am good to go. The camera quality and picture quality is fine I do have some cameras that go off line and I have to reset them mostly during the day but seem to work best at night. Thanks Brian!!
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com