Customer reviews from brother-usa.com
Brother - QL-820NWB Professional Thermal Label Printer with Multiple Connectivity Options - White/Black
Average customer rating
4
(34 Reviews)
Rating breakdown 34 reviews
5 Stars
16
4 Stars
9
3 Stars
4
2 Stars
2
1 Star
3
71%of customers recommend this product.
(
10 out of
14)
Customer Reviews for Brother - QL-820NWB Professional Thermal Label Printer with Multiple Connectivity Options - White/Black
Customer Rating
4
Very easy to set up, fairly easy to use.
on May 23, 2019
Posted by: Ptownneal
from Provincetown, MA
Easy to set up & install the downloadable software. Somewhat tricky to figure out the correct settings for designing & printing as the instructions are somewhat vague...can't search for any specific topic that I could figure out. Support was GREAT in helping me.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
fast and easy
on May 1, 2020
Posted by: ronnie j
from KY
use for many coin ID labels and the like--works very smooth and fast with P touch
Written by a customer while visiting brother-usa.com
Customer Rating
5
able to print with bluetooth
on May 4, 2020
Posted by: ruddy
from Queens , NY
the printer is , sturdy, compact and do what it was made to do.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Great Printer
on January 20, 2021
Posted by: Shano
The battery lasts 12 hours and prints clearly. Works with IPADs. Sometimes information doesn't get sent from IPAD which can be annoying and have to forget the device and pair it again. Not sure if it's the IPAD or the Printer. Other than that it is brilliant. Any critics should suggest a comparable printer which has the same features. I would love to know something better.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Pdf to sticker
on May 22, 2023
Posted by: Yamishuk
from Jerusalem, israel
We print stickers from pdfs created by our computer system. Works great!!
Written by a customer while visiting brother-usa.com
Customer Rating
4
Decent little printer
on July 24, 2024
Posted by: JRocks
from Lancaster, PA
Works as advertised. The biggest issue is that when the power goes out, it doesn't automatically reconnect to the wireless network. That's not great. We had to stick a UPS on each one to avoid this from happening if the lights go out for a few seconds.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Difficult Setup
on October 28, 2024
Posted by: SGT MAC
from Las Vegas, NV
I found this printer very hard to setup. I double label for file folders seems to be missing.
Response from brother-usa.comBy Brother Customer Service, October 29, 2024
Thanks for taking the time to review your experience with the Brother QL820NWB. We appreciate your feedback. I’m sorry to hear that you are having issues with the Brother QL820NWB. I sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/QL820NWB
https://www.brother-usa.com/support/QL820NWB
Written by a customer while visiting brother-usa.com
Customer Rating
2
Tedious, outdated, kinda cool
on October 28, 2024
Posted by: LFG PLG
As the title says, this software was impossibly tedious to install and attempting to install it on my coworker's computers has been somehow worse. This along with the P-touch editor seem like strange out dated aspects to this supposedly modern helpful tool. P-touch Editor is kind of neat with all the clip art and templates, it has the feeling of old old Microsoft word but formatting is strange and again tedious. I imagine we'll get more comfortable with it as time passes but for now it's hard to get over the annoyance of 4 different user manuals and an hours long software installation process.
Response from brother-usa.comBy Brother Customer Service, October 29, 2024
Thanks for taking the time to review your experience with the Brother QL820NWB. We appreciate your feedback. I’m sorry to hear that you had some setup issues and are not too happy with the P-touch Editor. I sincerely apologize for any inconvenience this issue may have caused you. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed.
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Please contact us directly at:
https://www.brother-usa.com/support/QL820NWB
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Please contact us directly at:
https://www.brother-usa.com/support/QL820NWB
Written by a customer while visiting brother-usa.com