Customer reviews from brother-usa.com
Brother - QL-820NWB Professional Thermal Label Printer with Multiple Connectivity Options - White/Black
Average customer rating
4
(34 Reviews)
Rating breakdown 34 reviews
5 Stars
16
4 Stars
9
3 Stars
4
2 Stars
2
1 Star
3
71%of customers recommend this product.
(
10 out of
14)
Customer Reviews for Brother - QL-820NWB Professional Thermal Label Printer with Multiple Connectivity Options - White/Black
Customer Rating
5
Good Printer Bad Software
on February 8, 2021
Posted by: grapeape40
from Tx
It took all day to install the software and the Brother website did not help. I kept getting error messages until I finally found a place on the internet that showed how to do it.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Driver Software is lacking
on December 26, 2018
Posted by: motorman
from Salt Lake City, UT
Driver software gives lots of unnecessary error messages such as Wrong Paper Type instead of allowing you to print monochrome on paper that is for 2-color process.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Good Printer
on February 28, 2018
Posted by: Spiderpig
from Chester County, Pa
Easy to use and hook up. User friendly. Prints fast and easy to read.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
1
Have to power cycle the printer every 30 days
on October 9, 2019
Posted by: NickAlbertlea
from Albert Lea, MN
We have 2 of these printers we have to power cycle both of them because they lose their network and you cannot ping the static IP address. I have updated firmware, changed from WiFi to LAN and I still have the issue.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Great printer
on June 8, 2020
Posted by: ThomL
from Lake City,FL
Purchased this printer because of its 2 color capability. The red tends to blend in with the black giving it a hazey look. The colors look good when printed by themselves. I would recommend the vc500 if you want color although the paper is expensive. If you want red and black printing the paper for this printer is expensive as well. I purchased the battery pack as well it works great for portable operation. I really like the wireless capability and general label printing of this printer. It uses all the same size paper as my 720 printer so I can have different size labels in each printer without changing.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Doesn’t work with Bluetooth
on April 16, 2021
Posted by: True
I have been able to print with a cable but not Bluetooth. The printer shows up on my WiFi network but fails to print via Bluetooth
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, April 19, 2021
We are sorry to hear that your experience with your Brother QL-820NWB label printer has not been favorable so far and we'd like to help. The Bluetooth connection is compatible with mobile devices only, here is a link with step by step instructions on how to link a Bluetooth compatible device: https://help.brother-usa.com/app/answers/detail/a_id/142333
If the problem persists, feel free to contact Brother Customer Service directly at https://www.brother-usa.com/support/ql820nwb
If the problem persists, feel free to contact Brother Customer Service directly at https://www.brother-usa.com/support/ql820nwb
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great Thermal Printer!!
on April 4, 2020
Posted by: AM3420
from Richmond, Virginia
This is a wonderful device! I love the mobile app and desktop application; they both are easy to use and I can print via Bluetooth connection or wirelessly, from each! The labels have come out perfect every time. Definitely a great purchase!
Written by a customer while visiting brother-usa.com
Customer Rating
3
Fair with some great features
on January 3, 2021
Posted by: GregSCSA
from San Antonio, Texas
Great features - Wi-Fi and Bluetooth. The implementation of these features is what is lacking! It doesn't seem like you can just set it up with the Wi-Fi and forget it with it able to be printed to whenever you needed to use it. I am still working on it, though. I am also finding it doesn't accept the older labels of the same type and noticed the new ones, with the same number, have a larger base with more holes which enable the machine to read what label is installed - not acceptable! I kept the machine under the hopes I can learn to use it at a later date but it is VERY EXPENSIVE considering it has only worked for me when plugged directly into the laptop!
Written by a customer while visiting brother-usa.com