Customer reviews from brother-usa.com
Brother - QL-820NWB Professional Thermal Label Printer with Multiple Connectivity Options - White/Black
Average customer rating
4
(34 Reviews)
Rating breakdown 34 reviews
5 Stars
16
4 Stars
9
3 Stars
4
2 Stars
2
1 Star
3
71%of customers recommend this product.
(
10 out of
14)
Customer Reviews for Brother - QL-820NWB Professional Thermal Label Printer with Multiple Connectivity Options - White/Black
Customer Rating
5
Simple and easy to use
on February 22, 2021
Posted by: Professor X
from Olympia WA
It is a great label machine. Not complicated to set up and to use. We bought quite of few of these for our lab, and they are been working great so far. We had a couple machines that the label got stuck. We called customer support and they were able to replace the machines.
Written by a customer while visiting brother-usa.com
Customer Rating
2
Why doesn't P-touch Editor work with 64 bit Office
on March 19, 2021
Posted by: Brian
from LA area, CA
I bought the best you had due to the fact that I believed that it would work with Office 19. It doesn't and therefore it has not improved my efficiency. I should have stayed with my QL-550 it's just as good.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Very fast
on March 5, 2022
Posted by: Ali Alhamar
Very good printer .............. .... .
Written by a customer while visiting brother-usa.com
Customer Rating
5
Easy and reliable
on September 13, 2022
Posted by: leachim
from Rio Rancho, NM
[This review was collected as part of a promotion.] I love these little printers. We have the small and larger version of it and they are great. Easy to use, great software and quick printing even from the phone. I only connect with BT since its so convenient and never disconnects.
Written by a customer while visiting brother-usa.com
Customer Rating
5
A product that works
on September 29, 2017
Posted by: Mynickname
from USA
Not sure what JCK1 is referring to with "difficult to understand and apply" but everything works as expected and hoped for. I use it for tracking IT inventory and asset tracking as well as other things that need labels.
Attached our Excel spreadsheet and works like a charm. You can filter in the P-Touch software and design the labels exactly how you want. The fact it's networked (we use Ethernet) but Bluetooth and AirPrint also work flawlessly.
Would definitely recommend and support this good product.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
1
Not designed well
on March 29, 2022
Posted by: ITunionBuilder
from Las Vegas, NV
20 year IT professional here. I would throw this in the face of the designer and the managers that let this go to market.
Issues
Lack of robust menu - can not setup network via interface, only generic settings
Labels do not tear cleanly - there is no tear cut line and the 2 feed guides on the front (why?!) tear of the label
Requires extraneous software to manage - there is no reason this shouldn't be all integrated into the menu and or a web interface.
Can't view printer info without printing label - that costs me money and is wasteful
Issues
Lack of robust menu - can not setup network via interface, only generic settings
Labels do not tear cleanly - there is no tear cut line and the 2 feed guides on the front (why?!) tear of the label
Requires extraneous software to manage - there is no reason this shouldn't be all integrated into the menu and or a web interface.
Can't view printer info without printing label - that costs me money and is wasteful
I spent more time troubleshooting the network on this device than I should have. Every other device of its type has on screen menu ways to look up info and change settings like static network. Seems very little priority to how the customer uses it was taken into consideration.
Response from brother-usa.comBy Brother Customer Service., Brother Customer Service., March 30, 2022
We are sorry that you are experiencing connection issues with your Brother QL820NWB machine and we understand your disappointment. Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
3
Brother QL-820NWB JCK
on August 4, 2017
Posted by: JCK1
from Cleveland, OH
I bought it because of its WiFi feature as well as other capabilities. However, the directions are very difficult to understand and apply.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Barcode scanner
on June 20, 2021
Posted by: Hhcaristo
I need to know the best Bluetooth barcode scanner for this printer
Written by a customer while visiting brother-usa.com