Customer reviews from whirlpool.com
Whirlpool - 11.3 Cu. Ft. Bottom-Freezer Counter-Depth Refrigerator - Stainless Steel
Average customer rating
1.5
(43 Reviews)
Rating breakdown 43 reviews
5 Stars
3
4 Stars
2
3 Stars
1
2 Stars
1
1 Star
36
14%of customers recommend this product.
(
5 out of
35)
Customer Reviews for Whirlpool - 11.3 Cu. Ft. Bottom-Freezer Counter-Depth Refrigerator - Stainless Steel
Customer Rating
1
Stay away, worst fridge on the market.
on June 23, 2024
Posted by: Sam S
from Vaughan, ON
Like many other reviewers have indicated, the door alarm sounds at random, the seals are poorly constructed, food spoils much faster than it should (for instance, milk expires more than a week before its best-before date), and the list goes on. We had no choice but to use this fridge as it came with our condo, but if you have the choice, stay away and choose literally any other fridge. So incredibly disappointing.
No, I would not recommend this to a friend.
Response from whirlpool.comBy CA SOCIAL CARE, June 26, 2024
Hello, Sam S! We are so sorry to hear about your Whirlpool refrigerator. We want to be a brand you can count on! We would love to look into this for you. Kindly send us an e-mail at Canadasocial@Whirlpool.com with your model and serial number, your phone number, and your review ID (282171200). We look forward to hearing from you! -Justine
Written by a customer while visiting whirlpool.com
Customer Rating
1
Horrible & Inconsiderate Product
on February 20, 2025
Posted by: Matt
from Vaughan
I cannot express how utterly disappointed I am with the URB551WNGZ Whirlpool Fridge. This is, without a doubt, the worst product I have ever had the misfortune of purchasing. The beeping is constant, relentless, and utterly unstoppable. It’s as if Whirlpool designed this product with no regard for the fact that people need peace and quiet, especially when trying to sleep. The fridge is only 5 years old, yet it is already causing extreme distress—both from the noise and the sheer frustration of dealing with a product that has clearly been poorly engineered.
The beeping doesn’t stop. It goes on and on, interrupting my sleep and disrupting my entire life. No matter what I do, the problem persists. It’s as if Whirlpool doesn’t care at all about its customers, or about producing anything that actually works as advertised. This fridge is a perfect representation of Whirlpool as a whole—careless, inconsiderate, and absolutely lacking in quality.
I regret ever buying this fridge, and I regret ever trusting Whirlpool as a company. Their products are all the same—poorly made, faulty, and completely unreliable. If you value your sanity, your sleep, and your life in general, I would strongly advise you to stay far away from anything this company has to offer.
No, I would not recommend this to a friend.
Response from whirlpool.comBy CA Social Care, February 25, 2025
Hello Matt! We are so sorry to hear about your Whirlpool refrigerator. We want to be a brand you can count on! We would love to look into this for you. Kindly send us an e-mail at CanadaSocial@Whirlpool.com with your model and serial number, your phone number, and your case # 288610991. We look forward to hearing from you! -Alisha
Written by a customer while visiting whirlpool.com
Customer Rating
1
Short lived appliance
on April 29, 2025
Posted by: Burns
This is the second fridge of the same model we bought for our cabin. The first one died less than 2 years after install. We thought it was a dud or we had not done something properly over the winter when shut off. Had to replace. Same thing happened to second fridge same model exactly the same timing. Will not be buying a 3rd. Prior fridge ran for 20 years!
Response from whirlpool.comBy CA Social Care, May 15, 2025
Hello Burns! We are so sorry to hear about your Whirlpool appliance. We want to be a brand you can count on! We would love to look into this for you. Kindly send us an e-mail at CanadaSocial@Whirlpool.com with your model and serial number, your phone number, and your case # 290364465. We look forward to hearing from you! -Alisha
Written by a customer while visiting whirlpool.com