Customer reviews from whirlpool.com
Whirlpool - 11.3 Cu. Ft. Bottom-Freezer Counter-Depth Refrigerator - Stainless Steel
Average customer rating
1.5
(43 Reviews)
Rating breakdown 43 reviews
5 Stars
3
4 Stars
2
3 Stars
1
2 Stars
1
1 Star
36
14%of customers recommend this product.
(
5 out of
35)
Customer Reviews for Whirlpool - 11.3 Cu. Ft. Bottom-Freezer Counter-Depth Refrigerator - Stainless Steel
Customer Rating
1
The worst fridge
on January 19, 2022
Posted by: Beep
from Toronto
Similar to other reviewers, I moved into a new condo in 2020 with this refrigerator. The alarm used to intermittently beep and now it reliably beeps every night between 1am-4am. The fridge is cold and the door is always closed. For months now I haven’t been able to sleep at night because I have to get up to silence the alarm. Do not buy this fridge.
No, I would not recommend this to a friend.
Response from whirlpool.comBy RICEJR, CA SOCIAL CARE, January 22, 2022
Hi, Beep! We are very sorry to hear about this. We would like to review your file and see how we can assist. Kindly send us an e-mail at Canadasocial@whirlpool.com with your model and serial number, your phone number, and your review ID (253871918). We look forward to hearing from you! -Justine
Written by a customer while visiting whirlpool.com
Customer Rating
1
DO NOT PURCHASE
on June 16, 2021
Posted by: Emily P
from Burlington
This fridge came with my condo and has caused issues for years. In 2020, the fridge was a year old and I began having issues with the alarm sounding randomly throughout the day/night (3 a.m. even). Once the alarm went off the fridge would stop running/cooling. After many visits from technicians, Whirlpool replaced the fridge. A year later, I'm now experiencing the exact same issue all over again. Funny enough, just a month outside of the warranty. This product has caused much frustration and concern. I can't leave for the weekend without thinking about if my fridge has turned off.
No, I would not recommend this to a friend.
Response from whirlpool.comBy HOLLEJM, CASOCIALCARE, July 9, 2021
Hi, Emily P! We are so sorry you have had this experience with your refrigerator. We understand your concerns and we would like to discuss this with you further. Please send us an email to canadasocial@whirlpool.com and include your name, phone number, serial number, and Review ID 246899147 so we can access your account. We appreciate your bringing this to our attention. -Jenni
Written by a customer while visiting whirlpool.com
Customer Rating
1
Garbage. Alarm goes off at all times.
on October 20, 2021
Posted by: Bree
from Toronto ON
Bought a new condo and this was the fridge in it. The fridge must think the door is open and would NOT stop beeping. It beeps almost every night. I am shocked to see that everyone has the same complaint, yet Whirlpool has not done anything to resolve what is clearly a defect with this model.
No, I would not recommend this to a friend.
Response from whirlpool.comBy jayam, ca social, October 30, 2021
Hello Bree!
We are so sorry for the issues you have experienced with your Whirlpool washing machine. We understand that it is disappointing to have an appliance fail to meet your expectations and we sincerely apologize for this. You are a valued Whirlpool customer and we would like to help you. Please email us at canadasocial@whirlpool.com with the model and serial number, your phone number, and your review ID: 250838205. We look forward to hearing from you and we hope you have a wonderful day!~ Angie
We are so sorry for the issues you have experienced with your Whirlpool washing machine. We understand that it is disappointing to have an appliance fail to meet your expectations and we sincerely apologize for this. You are a valued Whirlpool customer and we would like to help you. Please email us at canadasocial@whirlpool.com with the model and serial number, your phone number, and your review ID: 250838205. We look forward to hearing from you and we hope you have a wonderful day!~ Angie
Written by a customer while visiting whirlpool.com
Customer Rating
1
Not happy with this fridge
on May 25, 2021
Posted by: Sarah
I bought this fridge almost 4 years ago, for just over the last year an a half, I have been dealing with the random alarm that goes off at all hours - usually between 1-3am. The door is shut so it’s not that alarm, and the temp levels are fine. The door and electrical panel have already been replaced through the warranty company, but the beeping continues. There doesn’t seem to be any solution to this issue and it’s driving me nuts. I would NOT recommend this fridge to anyone. I am very unhappy with the the appliance and equally so with the service in an effort to repair the problem.
No, I would not recommend this to a friend.
Response from whirlpool.comBy HOLLEJM, CASOCIALCARE, July 9, 2021
Hello, Sarah! We are so sorry you have had this experience with your refrigerator. We understand how frustrating this is and we would like to discuss this with you further. Please send us an email to canadasocial@whirlpool.com and include your name, phone number, serial number, and Review ID 246051913 so we can access your account. We look forward to hearing from you! Thank you! -Jenni
Written by a customer while visiting whirlpool.com
Customer Rating
1
Random Beeping from Door Sensor
on November 12, 2021
Posted by: Dean P
from Ottawa, ON
This fridge was provided as one of the appliances of a new construction luxury apartment rental, I am the first tenant to operate this fridge. From day one it the door sensor would beep randomly, often several times a week, and often at like 3am. I recorded over 50 instances of this in the first 180 days of renting this unit. Landlords, avoid this fridge, it has caused many service calls with no resolution.
No, I would not recommend this to a friend.
Response from whirlpool.comBy RICEJR, CA SOCIAL CARE, November 17, 2021
Hello, Dean P! We are so sorry we have let you down. Whirlpool takes pride in our products and service and we are so sorry we did not meet those expectations. We would love to look into this for you! Kindly send us an e-mail at Canadasocial@whirlpool.com with your model and serial number, your phone number, and your review ID (251608987). We look forward to hearing from you! -Justine
Written by a customer while visiting whirlpool.com
Customer Rating
2
URB551WNGZ - beeps periodically for no reason
on January 12, 2022
Posted by: rlafont
from Toronto, On
The fridge was standard in new condo build I moved into. Talking to many other owners they have had issues and just like many of the reviews...it beeps beeps beeps. We've reduced the amount of contents in the fridge. moved things away from the vents. double checked none of the vents in the fridge or the freezer are blocked. still...beep beep.
Hoping there is a way to turn off the beeps.
No, I would not recommend this to a friend.
Response from whirlpool.comBy RICEJR, CA SOCIAL CARE, January 13, 2022
Hi, rlafont! We are very sorry to hear about this. We would like to review your file and see how we can assist. Kindly send us an e-mail at Canadasocial@Whirlpool.com with your model and serial number, your phone number, and your review ID (253644732). We look forward to hearing from you! -Justine
Written by a customer while visiting whirlpool.com
Customer Rating
1
Random Beeping driving me crazy
on February 21, 2023
Posted by: Murray
from Northern Manitoba
Bought the fridge unit for the name and the features. Extremely disappointed in this product. Beeping from unit is random and incessant at times
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Constant beeping - POOR sensors. Avoid this fridge
on October 3, 2023
Posted by: Freddy
from Vancouver BC
I purchased this refrigerator and I've had nothing but problems from day one. Constant beeping in the middle of the night - waking us up to deal with it. I have called Whirlpool who sent a technician (that we paid for) who advised "This is a common problem with this fridge." The technician's recommendation is to physically disable the sound panel.
The only solution other than turning off the fridge is to:
1. Turn on the "Party mode" and "Fast freeze" buttons, This is the mode keeping drinks cold in the freezer compartment. After 30 mins, it seems to reset it self.
2. Turn off "Party mode" once the fridge rapidly beeps again letting you know the function has completed.
It's absolutely frustrating that we have had no resolution to this, especially after paying for a technician.
I strongly discourage purchasing this fridge.
The only solution other than turning off the fridge is to:
1. Turn on the "Party mode" and "Fast freeze" buttons, This is the mode keeping drinks cold in the freezer compartment. After 30 mins, it seems to reset it self.
2. Turn off "Party mode" once the fridge rapidly beeps again letting you know the function has completed.
It's absolutely frustrating that we have had no resolution to this, especially after paying for a technician.
I strongly discourage purchasing this fridge.
No, I would not recommend this to a friend.
Response from whirlpool.comBy CA SOCIAL CARE, October 12, 2023
Hello, Freddy! We are terribly sorry to hear about your Whirlpool refrigerator. We want to be a brand you can count on! We would love to look into this for you. Kindly send us an e-mail at Canadasocial@Whirlpool.com with your model and serial number, your phone number, and your review ID (274187385). We look forward to hearing from you! -Justine
Written by a customer while visiting whirlpool.com