Customer reviews from whirlpool.com
Whirlpool - 11.3 Cu. Ft. Bottom-Freezer Counter-Depth Refrigerator - Stainless Steel
Average customer rating
1.5
(43 Reviews)
Rating breakdown 43 reviews
5 Stars
3
4 Stars
2
3 Stars
1
2 Stars
1
1 Star
36
14%of customers recommend this product.
(
5 out of
35)
Customer Reviews for Whirlpool - 11.3 Cu. Ft. Bottom-Freezer Counter-Depth Refrigerator - Stainless Steel
Customer Rating
1
Don't buy this fridge.
on January 3, 2021
Posted by: Annoyed
from Ottawa
I bought my first fridge (this model) 2 years ago, and I am on my third replacement. The issue is the alarm that goes off at random hours (usually middle of the night), for no reason anyone can find. I've had several repairmen in, and had everything that can be replaced, replaced. I've had my electrical panel checked (was fine), and had the outlet replaced. I am now waiting for a repairman to come in and check it again. Other than this annoying, unacceptable issue, I actually like the fridge!!
No, I would not recommend this to a friend.
Response from whirlpool.comBy THOMPA16, CA SOCIAL CARE , February 15, 2021
Hello, Annoyed!
We are so very sorry to hear about the unfortunate experiences you have had with your Whirlpool refrigerators. Thank you for taking the time to contact us with your concerns about the alarm going off at random hours. It is never our intention to leave a customer feeling less than satisfied and we sincerely apologize for that happening to you! You are a valued Whirlpool customer and we want to help you! Please email us at canadasocial@whirlpool.com with the model number, serial number, your best contact number, and review ID 240775436. We look forward to hearing from you and hope you have a wonderful day! Thank you, - Andrea
We are so very sorry to hear about the unfortunate experiences you have had with your Whirlpool refrigerators. Thank you for taking the time to contact us with your concerns about the alarm going off at random hours. It is never our intention to leave a customer feeling less than satisfied and we sincerely apologize for that happening to you! You are a valued Whirlpool customer and we want to help you! Please email us at canadasocial@whirlpool.com with the model number, serial number, your best contact number, and review ID 240775436. We look forward to hearing from you and hope you have a wonderful day! Thank you, - Andrea
Written by a customer while visiting whirlpool.com
Customer Rating
1
Do not buy!! No service while under warranty.
on March 11, 2021
Posted by: E. A.C
from Victoria, BC
This refridgerator came with my condo. As other reviewers have indicated (search the model number reviews on Whirlpool), the alarm beeps at you at all hours of the day and night, preventing you from even getting more than a few hours of sleep. Whirlpool and Coast Appliances has taken almost half a year to address this issue and it has gone nowhere. I am aware of many negative reviews for this fridge and understand a large percentage of this model has had issues and required servicing. Many refridgerator parts from this model (such as the doors), have been left in the garbage disposal room in our condominium. I am currently writing this after having been woken up twice to the alarm at 2am and again at 6am just this morning. I believe they are hoping that I'll just replace the fridge myself after pushing me to the limits. I will be reviewing my rights and legal options as a consumer this week as this has affected my daily life and living. Coast Appliances keeps saying they are following up with Whirlpool however it was gotten me nowhere.
No, I would not recommend this to a friend.
Response from whirlpool.comBy THOMPA16, CA SOCIAL CARE , March 15, 2021
Hello, E. A.C!
We are so very sorry to hear about the unfortunate experiences you have had with your Whirlpool refrigerator. Thank you for taking the time to reach out to us about the problems you have been having with the alarm. We understand that it is upsetting to have an appliance that fails to meet your needs and expectations and we sincerely apologize for that happening to you. You are a valued Whirlpool customer and we want to help you! Please email us at canadasocial@whirlpool.com with the model number, serial number, your best contact number, and review ID 243298548. We look forward to hearing from you and hope you have a fantastic day! - Andrea
We are so very sorry to hear about the unfortunate experiences you have had with your Whirlpool refrigerator. Thank you for taking the time to reach out to us about the problems you have been having with the alarm. We understand that it is upsetting to have an appliance that fails to meet your needs and expectations and we sincerely apologize for that happening to you. You are a valued Whirlpool customer and we want to help you! Please email us at canadasocial@whirlpool.com with the model number, serial number, your best contact number, and review ID 243298548. We look forward to hearing from you and hope you have a fantastic day! - Andrea
Written by a customer while visiting whirlpool.com
Customer Rating
1
Do not buy this product!
on June 28, 2021
Posted by: Sarah
from Edmonton, Alberta
This alarm goes off at random times and super frustarating. The doors close fine, the fridge (or freezer) isnt over loaded. The alarm goes off like every two hours and all night also. The fridge is out of warranty and buy the sounds of other people buying new parts to try and fix it, I will just replace this piece of junk and NEVER buy from whirlpool again!
No, I would not recommend this to a friend.
Response from whirlpool.comBy HOLLEJM, CASOCIALCARE, July 13, 2021
Hello, Sarah! We understand the alarm going off at random times is frustrating and we are so sorry. We would like to review this for you and see how we can help. Please send us an email at canadasocial@whirlpool.com and include your name, phone number, serial number, and Review ID number 247377070. We would love to get this resolved for you. Thank you! -Jenni
Written by a customer while visiting whirlpool.com
Customer Rating
1
It started to beep half the night
on January 29, 2023
Posted by: Elden
from Panorama BC
We bought this fridge because of the size and look, actually re-did the kitchen for this fridge. I have no idea what is going on but like others had said, the beeping that started to go off half the night is unrealistic. I have tried everything from pulling it out and vacuuming the back, trying to push various buttons, (which helps sometimes) to unplugging it for 8 hours to make sure it wasn't frosted up. Actually the last point made is worst, it took me over an hour of pushing buttons for it to stop. I understand if the door was opened it would beep, which is a good feature, but man had a way to disconnect at 2 to 4 in the morning. Very disappointed for such a brand that has been around for so many years.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, January 30, 2023
Hello, Elden! Thank you for reaching out to us. Kindly send us an e-mail at Canadasocial@whirlpool.com with your model, serial and phone number; Please include case #250501 in the subject line. We look forward to hearing from you! -Justine
Written by a customer while visiting whirlpool.com
Customer Rating
1
STOP SELLING THIS PRODUCT- DO NOT BUY!!!
on July 19, 2023
Posted by: A1122
from Richmond Hill
This fridge came with my condo when I purchased from pre construction and its been a nightmare. It beeps different times a day, specially in the middle of the night, so I have to get out to bed to shut it off every single time. The beeping happens almost every other day!!! This model should be recalled!!!!!!
No, I would not recommend this to a friend.
Response from whirlpool.comBy Maytag Team, Consumer Care, July 20, 2023
Hello! We would like to look into this for you. Kindly send us an email at canadasocial@whirlpool.com with your model, serial number, and phone number. Please include case #359019, in the subject line. Thank you! -Jasmyn
Written by a customer while visiting whirlpool.com
Customer Rating
1
A Recall is needed Whirlpool - Simple fox
on August 14, 2023
Posted by: Tenacious
from Burlington
I discovered the cause of the beeps. This is a Manufacturer defect with such a simple easily fixable thing. After A few years of irritating random beeps at all hours of the day. Looking at the reviews, this is a common issue with everyone that purchased this.. The fix is sooooo simple after discovering the cause. One of whirlpools suppliers screwed up. If you close the refrigerator door, you notice that all of the seals seal properly and the door vacuums inwards..... But the freezer door does not. Why? After carefully checking all four corners of the seal. I noticed that one side of the seal was manufactured without a MAGNET. However checking the refrigerator door there is a magnet surrounding the entire perimeter of the seal. The freezer door seal does not. As a temporary fix, I've pulled the seal off and rotated it around so that the side of the seal without the magnet resides now on the hinge side which has a tighter fit. This allows the door opening side to seal better because the magnet can do what it's suppose to. Whirlpool fix this and submit a recall to your customers. There is no way your engineers are not aware of this mess up. Everyone that has this problem squeeze all four corners of your seal to check and see of you will feel the magnet in only three sides of the freezer door seal. One side will be void of a magnet
Response from whirlpool.comBy JAYAM, CA SOCIAL , August 17, 2023
Hello Tenacious ! We are so sorry for the issues you have experienced with your Whirlpool refrigerator! We sincerely apologize for this.Recalls are always a safety-related matter. You are a valued Whirlpool customer, and we would like to help you. Please email us at canadasocial@whirlpool.com with the model and serial number of your appliance and your, phone number, and include review ID 272705590. We look forward to hearing from you, and we hope you have a wonderful day! ~ Angie
Written by a customer while visiting whirlpool.com
Customer Rating
1
Poor quality, no service
on November 13, 2020
Posted by: AlanM
from Scarborough, ON
This fridge came with my condo and while it has been working for the past year, the alarm goes off at all hours but there is no information about what's wrong and the manual doesn't explain. Now, the freezer is just a couple of degrees below freezing instead of -18 even though I now have it on the lowest setting, so I need service. It is impossible to get through to Whirlpool by any means (don't bother with the chat - it's a bad robot!) so I will have to call a local serviceman even though there may be a solution I can manage. I have already replaced the noisy Whirlpool dishwasher that came with my condo and now it looks like I'll have to replace the fridge too.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Beeping non stop fridge
on February 22, 2022
Posted by: Clcm87
from Toronto, ON
This fridge came with my condo. It beeps Constantly. No idea how to fix it.
No, I would not recommend this to a friend.
Response from whirlpool.comBy JAYAM, CA SOCIAL, February 23, 2022
Hello Clcm87,
We are so sorry for the issues you have experienced with your Whirlpool
refrigerator! We sincerely apologize for this. You are a valued Whirlpool customer and we would like to help you. Please email us at canadasocial@whirlpool.com with the model and the serial number, your, phone number, and your review ID: 254937982. We look forward to hearing from you and we hope you have a wonderful day! ~ Angie
We are so sorry for the issues you have experienced with your Whirlpool
refrigerator! We sincerely apologize for this. You are a valued Whirlpool customer and we would like to help you. Please email us at canadasocial@whirlpool.com with the model and the serial number, your, phone number, and your review ID: 254937982. We look forward to hearing from you and we hope you have a wonderful day! ~ Angie
Written by a customer while visiting whirlpool.com