Customer reviews from geappliances.com
GE - 27.8 Cu. Ft. French Door Refrigerator
Average customer rating
4.4
(3,978 Reviews)
Rating breakdown 3,978 reviews
5 Stars
2,484
4 Stars
925
3 Stars
267
2 Stars
127
1 Star
175
87%of customers recommend this product.
(
3,263 out of
3,743)
Customer Reviews for GE - 27.8 Cu. Ft. French Door Refrigerator
Customer Rating
1
The ice makers don’t work- and we have 2!!
on June 3, 2021
Posted by: LinPlp
from Kansas
We purchased this brand new and when ice makers are on, they flood the freezer with water. We had to turn both of them off and wait for a repair person. There is one repair person, I guess, and he’s out with Covid. Such a let down for a brand new appliance.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Geoff@GEA, GE Appliances, June 4, 2021
Hello. We're so sorry to hear that your refrigerator experience wasn't a good one. We have more than just one service technician but we are currently very busy with everyone at home with their appliances. We apologize for the delay and appreciate your patience while we work through this situation. We suggest turning the icemaker off that is leaking as it would be very odd for both icemakers to be leaking at the same time. . Hope this helps. Geoff@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Problems after only 1 year!!!
on June 7, 2021
Posted by: Elle04
Not even 2 yo and we’ve already had multiple service calls as it’s no longer cooling. Of course it had to happen on a holiday and 4 weeks later we still not fixed. Extremely frustrating to be without a refrigerator for 4 weeks.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Guy@GEA, GE Appliances, June 8, 2021
Hi there, we're terribly sorry to hear that your refrigerator isn't cooling after less than two years and that you've had to go four weeks without it being fixed. We can't imagine how frustrating this has been for you and we're happy to help.
We'll be sure to take your comments into consideration for future reference and we're wishing you the very best.
Guy@GEA
We'll be sure to take your comments into consideration for future reference and we're wishing you the very best.
Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Terrible fridge
on June 23, 2021
Posted by: mae_16_us
from Sumter,SC
This has to be the worse fridge we have ever owned! Since we bought this brand new in 2018 we have had to have it worked on 4 times. The ice maker froze up because of no insulation and ge did send us a new door for free so that was a us. We have had to replace the seal on the freezer door and everything in the freezer continues to get rime ice all over it. Now the icemaker is leaking water and I've come home to find it all over the spill tray and floor. So we have to call the repair man back out. We purchased this fridge because at the time it was the biggest on the market at 28.0 cubic foot but evidently bigger is not better. Its not under warranty anymore so we have to eat the cost if we replace it. Im very dissatisfied with ge. All our other appliances are whirlpool and we bought them at the same time and have had no issues whatsoever
I would recommend this to a friend!
Features
4
Performance
1
Quality
1
Value
4
Response from geappliances.comBy Chris@GEA, GE_Appliances, June 24, 2021
Hello, thank you for your review. We’re sincerely sorry your refrigerator's ice maker is leaking and requires service. We understand how that would be frustrating and would love to look into this further for you. One of our agents will be reaching out via email to investigate further. Thank you for your patience as we continue to work through this. -Chris@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Bad product
on August 11, 2021
Posted by: Silent_serenity
from Nevada
Refrigerator broke two weeks after delivery, GE stated that tech would be out to fix, waited a week and didn’t hear anything. GE couldn’t find a service provider to fix, so they just let it be and never notified me of anything. Now I wait for hours on hold trying to talk to consumer relations, nobody else there can help me. Do not recommend.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances, August 13, 2021
Hi, We're so sorry to hear about the difficulty that you've experienced with your new refrigerator and know this must be incredibly frustrating. We'd like to get some additional information and we'll be reaching out to you via email. Thank you so much for your feedback. We wish you had a better experience than this. - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Poor Reliability After 3.5 Years
on October 2, 2021
Posted by: Jay205
from Raleigh, NC
The climate zone tray started freezing and the remainder of the refrigerator is not cold as it should be. As of now, the freezer and ice maker still work. I have a repair person coming to check it own. If the repair price is reasonable, then I will get it fixed. If the repair price is not reasonable, then I will be in the market for a new refrigerator after 3.5 years of usage. However, regardless of whether I get this repaired, I have shaken confidence in the GE brand. Based upon the GE reputation and good reviews, I expected to get at least 10-15 years out of this refrigerator. I cannot in good conscience purchase another GE refrigerator if this needs a significant, expensive repair.
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
1
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances, October 5, 2021
Hello, Thanks for choosing GE Appliances for your home! We're very sorry to hear your refrigerator isn't working as it should and we know this must be frustrating for you. It's good to hear you have scheduled a service technician for repair. Our hope is that you will continue purchasing GE Appliances in the future and allow us the opportunity to regain your faith in our products. Please reach out if you need anything, we're always here for you! - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Terrible GE refrigerator’s. I’m on #4 in a year
on May 25, 2023
Posted by: Never Buy GE Ever
from Amarillo Texas
I purchased the GE refrigerator as part of my appliance package when building my house. (I’ve been in my house one year). I’m currently waiting on fridge #4 to be delivered because something has been wrong with the first 3. It’s not the same problem either. My last one lasted 20 days and quit cooling completely. Fridge #2 lasted almost 3 months and the water dispenser quit working. On Fridge #1, the water dispenser constantly leaked. Every repairman that was sent to my house to work on these said to NEVER buy GE appliances. Here’s your warning!
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie@GEA, GE_Appliances, May 26, 2023
Hello,
We're sorry to hear about the issues you've experienced with the first three refrigerators. This is not the experience that we want for you, and we appreciate you bringing this to our attention.
We will be sending your comments over to our product team for review. Your feedback is extremely important to us as we consistently strive to better our products. We're sorry that we let you down with this model.
We hope that you will give out products another chance in the future as we continue to improve.
-Charlie@GEA
We're sorry to hear about the issues you've experienced with the first three refrigerators. This is not the experience that we want for you, and we appreciate you bringing this to our attention.
We will be sending your comments over to our product team for review. Your feedback is extremely important to us as we consistently strive to better our products. We're sorry that we let you down with this model.
We hope that you will give out products another chance in the future as we continue to improve.
-Charlie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
wrap for shipment
on September 20, 2023
Posted by: DKMi
from Midland, MI
Our only complaint about our new refrigerator is the plastic wrap that protects it during shipment. It is installed such that it is difficult to remove without using a knife, thus risking scratching the new finish. The wrap should be easily peeled off without using a knife.
Features
4
Performance
4
Quality
4
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
2
Boo! Pools & freezes water in the freezer bottom
on January 12, 2024
Posted by: NJMomofBoys
from Montclair nj
I loved this fridge in the beginning. And then I started hearing an ominous scraping noise every time I’d open the freezer. Turns out, the fridge pools water and I have to pry off a fully frozen sheet of ice (sometimes up to an inch and a half thick) from the bottom of the freezer so the drawer can move freely. This is a massive pain bc the whole freezer needs to be emptied and then the basket has to be removed. It’s awful. Don’t recommend.
No, I would not recommend this to a friend.
Features
5
Performance
2
Quality
3
Value
3
Response from geappliances.comBy Tierra, GE_Appliances, January 22, 2024
Oh no!
We're so very sorry to hear that your refrigerator isn't operating as expected. This is certainly not the experience we want for you. A member of our team will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
Thank you so much! - Tierra@GEAppliances
We're so very sorry to hear that your refrigerator isn't operating as expected. This is certainly not the experience we want for you. A member of our team will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
Thank you so much! - Tierra@GEAppliances
Written by a customer while visiting geappliances.com