Customer reviews from geappliances.com
GE - 27.8 Cu. Ft. French Door Refrigerator
Average customer rating
4.4
(3,978 Reviews)
Rating breakdown 3,978 reviews
5 Stars
2,484
4 Stars
925
3 Stars
267
2 Stars
127
1 Star
175
87%of customers recommend this product.
(
3,263 out of
3,743)
Customer Reviews for GE - 27.8 Cu. Ft. French Door Refrigerator
Customer Rating
1
Not worth the expense
on September 11, 2019
Posted by: AlyssaDel
from Hazlet, NJ
Bought this appliance in July of 2018. Three months in, we had a problem with everything freezing. Now it is September 2019, and the refrigerator has completely died. We don’t have a heavy use household, it is only my husband and I. I cannot understand how such an expensive piece of equipment has died just over a year after purchase. I would not recommend this to anyone.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy SHARON@GEA, GE_Appliances , September 17, 2019
Hello AlyssaDel - Thanks for your feedback. We apologize for the difficulty with your refrigerator. Please email your details to eResponse@geappliances.com, and we’ll be glad to look into this for you. In your email, be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your refrigerator. Thanks, again, for your feedback.
Written by a customer while visiting geappliances.com
Customer Rating
1
The Water Dispenser Constantly Drips
on December 19, 2019
Posted by: SEW1996
from Las Vegas, Nevada
The water dispenser constantly drips and leaves quite a mess behind. It's irritating and pretty much useless.
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
1
Value
1
Response from geappliances.comBy SHARON@GEA , GE_Appliances , December 23, 2019
Hello SEW1996 - Thanks for your review. We're sorry for your water dispenser issue. Here is a link that may help with the leaking issue:https://products.geappliances.com/appliance/gea-support-search-content?contentId=16841
If service is needed, your refrigerator comes with a full one year warranty that will cover any manufacturing issue. Service appointments may be scheduled through the service link provided in our site above or by calling 1-800-432-2737. We hope this helps! Thanks, again, for your feedback.
If service is needed, your refrigerator comes with a full one year warranty that will cover any manufacturing issue. Service appointments may be scheduled through the service link provided in our site above or by calling 1-800-432-2737. We hope this helps! Thanks, again, for your feedback.
Written by a customer while visiting geappliances.com
Customer Rating
2
Disappointment
on July 6, 2020
Posted by: Roger6547
from California
Six months in and it has already malfunctioned. All lights, ice maker and water dispenser have stopped working. It will be interesting to see how the warranty service goes.
No, I would not recommend this to a friend.
Features
5
Performance
2
Quality
2
Value
2
Written by a customer while visiting geappliances.com
Customer Rating
1
Stopped cooling and started smelling
on November 2, 2020
Posted by: Anonymous
from Monticello MN
We enjoyed the new refrigerator for 4 months until it stopped cooling and started smelling. We are currently struggling to get a GE authorized servicer to come look at it so we are without a refrigerator.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances, November 30, 2020
Hi Robert - We're so sorry to hear of the difficulty you've experienced with your refrigerator not cooling. This is very frustrating for you, we know. Our product team would like to look into this for you. If you would, please send us an email through our Contact Us page, here:
https://www.geappliances.com/ge/service-and-support/contact-others.htm
We hope to hear from you soon!
https://www.geappliances.com/ge/service-and-support/contact-others.htm
We hope to hear from you soon!
Written by a customer while visiting geappliances.com
Customer Rating
1
Disappointed
on November 2, 2020
Posted by: Misplaced Texan
from Des Moines, IA
After much research we decided to go with GE after a repair man suggested it for its quality. We’ve now owned it for a little over a year and a half. The ice constantly drips. The ice maker gets frozen shut. Though big in volume, the layout allows for less food than my past smaller fridge. The door shelves on the left hold nothing. Two of the three shelves on the right are broken. Again, we’ve owned this for less than two years. The temperature doesn’t seem consistent throughout the interior. Overall I would not recommend. It’s poor quality in my experience.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances, November 30, 2020
Hi Misplaced Texan - We're so sorry for your refrigerator experience. We know these issues you've mentioned must be frustrating for you. Our product team would like to look into this further for you. If you could, please email your contact details as well as a copy of your review to: https://www.geappliances.com/ge/service-and-support/contact-others.htm
Otherwise, we recommend contacting GE Factory Service at 1-800-432-2737 or scheduling online at: https://www.geappliances.com/ge/service-and-support/service.htm
We hope to hear from you soon. Sharon@GEA
Otherwise, we recommend contacting GE Factory Service at 1-800-432-2737 or scheduling online at: https://www.geappliances.com/ge/service-and-support/service.htm
We hope to hear from you soon. Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
2 Year Disappointment!!
on December 18, 2020
Posted by: msmarybrown
from Okeechobee, FL
So I have had my refrigerator just over two years. Since day one it has been super loud while running. Inquired with dealer they said that was normal. Well two day ago the items in the bottom drawer of the refrig were frozen solid, while everything else was cool and not cold. Call a repair person....the fan/cooling system is out, also had the look at why the water/ice maker has been dripping water when we hardly ever use it and why the door into the ice maker always has ice around it. Repair person states - these are notorious for having problems. For the amount of money that I paid for the refrigerator you would expect to get defiantly more than two years worth of service before having to invest more money into it. NOT A HAPPY GE APPLIANCE OWNER!
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Guy@GEA, GE Appliances, January 21, 2021
Hello msmarybrown, we're sorry that the items in your refrigerator were frozen. We can imagine your frustration and apologize for the headaches this caused. We're going to take your comments and make sure our product team sees them for future consideration. We don't want any of our customers feeling like their appliance won't last. - Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Lots of room
on February 25, 2021
Posted by: Stacybu
from Sugar Land, TX
This refrigerator looks beautiful, with the slate color. The ice maker is in the door & gives you so much storage in the upper part. It’s also easy to get into the ice maker, if you need to. The freezer has plenty of room too. The only thing I don’t like is when you get water, through the door, a drip comes out when you’re finished. I just have to wipe it up. My family & friends all think it’s so pretty.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Response from geappliances.comBy Mike@GEA, GE Appliances, March 8, 2021
Hi there Stacybu,
We love to hear how much you love the color and the amount of storage the refrigerator gives you! Thank you so much for reviewing this amazing refrigerator. We do apologize for the dispenser dripping. It is not unusual to see a few drops of water dripping from the dispenser after having dispensed water. This is caused by pressure on the water line and changes in temperature causing some condensation to form and drip.
Please let us know if you need any assistance. Take care. Mike@GEA
We love to hear how much you love the color and the amount of storage the refrigerator gives you! Thank you so much for reviewing this amazing refrigerator. We do apologize for the dispenser dripping. It is not unusual to see a few drops of water dripping from the dispenser after having dispensed water. This is caused by pressure on the water line and changes in temperature causing some condensation to form and drip.
Please let us know if you need any assistance. Take care. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Three Weeks Old - Issues Already
on April 19, 2021
Posted by: BillyD70
from Omaha, NE
Literally have had this product for there solid weeks and having issues with the ice maker! Very frustrating!!!
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances, April 20, 2021
Hi, We're so sorry for the difficulty you're having with your ice maker and know this must be frustrating for you. We suggest you take advantage of your warranty and schedule an appointment with a GE Service technician at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm
We're confident our technician can resolve the issue for you. Thanks for choosing GE Appliances for your home! Best wishes. - Sharon@GEA
We're confident our technician can resolve the issue for you. Thanks for choosing GE Appliances for your home! Best wishes. - Sharon@GEA
Written by a customer while visiting geappliances.com