Customer reviews from geappliances.com
GE - 27.8 Cu. Ft. French Door Refrigerator
Average customer rating
4.4
(3,978 Reviews)
Rating breakdown 3,978 reviews
5 Stars
2,484
4 Stars
925
3 Stars
267
2 Stars
127
1 Star
175
87%of customers recommend this product.
(
3,263 out of
3,743)
Customer Reviews for GE - 27.8 Cu. Ft. French Door Refrigerator
Customer Rating
1
Done with GE
on May 30, 2024
Posted by: Done with GE profile
We built our home 2018. This fridge has been a nightmare. The freezer handle broke off. We ordered a new one and it also comes off. Two or three times the meat and cheese drawer freezes up and the upper part of the fridge is warm. I had this problem repaired a third time in March and it has happened again. I threw away over $50 in groceries today. I’m done with GE. We’ve had trouble with every single GE product in this house.
Response from geappliances.comBy Adrian, GE_Appliances, June 3, 2024
We would like to assist you with this refrigerator and gather some additional information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
1
Not an exact match, more of a lemon!
on June 16, 2024
Posted by: Laura302
from Poplar Grove, Illinois
I was told this fridge was the exact same as the one we had. Our old one the compressor went out. When we received this one the first thing, we noticed was there was no ice maker in the bottom freezer, like our old one had. Now the ice maker in the door won't allow the ice cubes to come out. Tried calling the company who sold us the new one and they won't return our calls.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Michael, GE_Appliances, June 17, 2024
We hate to hear that you’ve been less than impressed with your new fridge due to it not being the same as your old model, and because you’ve had trouble with your ice dispenser not dropping cubes. We’re constantly revamping and revising our appliances, and that can sometimes mean changes to the layout or design. We do recommend taking a look at the article below for some things you can try on your own to help your icemaker dispense properly.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17042
If you continue to have issues, we recommend having your unit diagnosed by a qualified technician. You can schedule service by calling 1-800-432-2737 or by going to https://www.geappliances.com/ge/service-and-support/service.htm.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17042
If you continue to have issues, we recommend having your unit diagnosed by a qualified technician. You can schedule service by calling 1-800-432-2737 or by going to https://www.geappliances.com/ge/service-and-support/service.htm.
Written by a customer while visiting geappliances.com
Customer Rating
4
Great features and USA made
on July 7, 2024
Posted by: MG in Ohio
So far so good after a week of use. Took 2 full days to start making ice and really maintain the proper temps but running great now!
Love the interior lighting and room. Ice dispenser is SO NOISY. Also, no butter compartment on door and no door basket in the freezer.
Also, I wanted Black, not black slate but due to a $200 price difference I bought the black slate. I did not like being steered into a color because of price.
Will review again after more time has passed!
Love the interior lighting and room. Ice dispenser is SO NOISY. Also, no butter compartment on door and no door basket in the freezer.
Also, I wanted Black, not black slate but due to a $200 price difference I bought the black slate. I did not like being steered into a color because of price.
Will review again after more time has passed!
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Great features
on November 5, 2024
Posted by: Jeleeson
from Beachwood Ohio
Love ice maker and size of the appliance
Brightness of the lights
Brightness of the lights
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
We will see
on February 25, 2025
Posted by: Andiwait
I can’t say anything about how it works yet. It was just installed. But the shelves are pretty flimsy and I can’t get all the packaging material out so at the corners and seam lines it looks dirty. Some of the material is white so it really stands out on the slate color. Also didn’t get an owners manual. Have no idea how to set temps.
Response from geappliances.comBy Joyce, GE_Appliances, February 25, 2025
We appreciate your purchase and are happy to provide the link to the manual. Please check out page 9 for setting the controls. https://products-salsify.geappliances.com/image/upload/s--w3-21zMD--/d0b4e5f8e545a0f8fac0aae3c6a2061c3c5de582.pdf We recommend using some rubber tipped tweezers to remove the packing material. Here's a link that should help. https://products.geappliances.com/appliance/gea-support-search-content?contentId=16676 Thanks again for your purchase.
Written by a customer while visiting geappliances.com
Customer Rating
1
Compressor failed within 3 years
on February 25, 2025
Posted by: LacyA
Compressor failed within 3 years. No wonder they are under a class action lawsuit.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, March 4, 2025
We know the importance of an appliance and its parts lasting for a long period of time. However, it is not possible to determine the product or part failure rate, lifespan, life expectancy, or life cycle of an appliance. There are multiple variables involved such as frequency of use, type of use, location of appliance, care, and maintenance.
Written by a customer while visiting geappliances.com
Customer Rating
2
Buyer beware
on March 23, 2025
Posted by: Profile slate finish
from Boston
Fridge has a nice color/texture finish that does not show fingerprints. Decent capacity. But it's the second one I've had to buy in less than seven years because fridge stopped getting cold. To repair would have been expensive and it may or may not have fixed the problem. I had to get the same model because I have slate finish on the double oven (which I had to replace two years ago) and the dishwasher which I had to replace last year! All appliances less than seven years old. So, I suggest anyone deciding on whether to purchase these models/finish to think twice.
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
1
Value
2
Response from geappliances.comBy Jonathon, GE_Appliances, March 25, 2025
We are sorry to hear about your original model needing to be replaced. We're confident that this one will last you many years to come. Please let us know if you ever have any questions, we are always happy to help.
Written by a customer while visiting geappliances.com
Customer Rating
2
Not impressed initially
on May 20, 2025
Posted by: asda
This is a new refrigerator as of 5/20/25. It does not come with an owner's manual, but a QR code that gets you to a GE page with links for the owner manual, but the links do not work. Also, the refrigerator's protective plastic is put on in such a way that you cannot get it all off. I have had this refrigerator for 3 hours, and my experience already sucks.
Response from geappliances.comBy Jonathon, GE_Appliances, May 21, 2025
We can understand how important it can be to have access to the user manual, as it is crucial to learning a new appliance.
We'd like to help out with that. You can try accessing the link to the manual here: https://products-salsify.geappliances.com/image/upload/s--w3-21zMD--/d0b4e5f8e545a0f8fac0aae3c6a2061c3c5de582.pdf
If the link is still not opening, we suggest potentially trying a different internet browser that is capable of viewing PDF files.
In regards to the protective film and plastic, we suggest checking out the following article for recommended methods of removal: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16676
We'd like to help out with that. You can try accessing the link to the manual here: https://products-salsify.geappliances.com/image/upload/s--w3-21zMD--/d0b4e5f8e545a0f8fac0aae3c6a2061c3c5de582.pdf
If the link is still not opening, we suggest potentially trying a different internet browser that is capable of viewing PDF files.
In regards to the protective film and plastic, we suggest checking out the following article for recommended methods of removal: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16676
Written by a customer while visiting geappliances.com