Customer reviews from geappliances.com
GE - 27.8 Cu. Ft. French Door Refrigerator
Average customer rating
4.4
(3,978 Reviews)
Rating breakdown 3,978 reviews
5 Stars
2,484
4 Stars
925
3 Stars
267
2 Stars
127
1 Star
175
87%of customers recommend this product.
(
3,263 out of
3,743)
Customer Reviews for GE - 27.8 Cu. Ft. French Door Refrigerator
Customer Rating
4
Great features. Too loud
on December 19, 2022
Posted by: Jklh
Love the look of the slate appliances. Nice size and design. It’s just too loud. I can hear the motor in the family room 15 feet away and it’s annoying.
I would recommend this to a friend!
Features
4
Performance
3
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Great
on December 26, 2022
Posted by: Joyceagsc
from Florida
Works perfect and it has huge capacity in the fridge and freezer
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Poor Cooling
on January 19, 2023
Posted by: TRPJ
This refrigerator does not get below 40 degrees. Everything spoils extremely quickly. Scheduling service takes months and nothing was done to fix the issue.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy GE Appliances, January 23, 2023
Hello - Thank you so much for the feedback and review. It is super important to us.
We are incredibly sorry to hear about the issues you've experienced with the cooling performance. That is definitely not what we expect to happen from our refrigerators. We also apologize about the issues with getting service.
We're going to have one of our agents reach out over email to gather some more information. This way we can take a look.
Stay safe.
Jonathon@GEA
We are incredibly sorry to hear about the issues you've experienced with the cooling performance. That is definitely not what we expect to happen from our refrigerators. We also apologize about the issues with getting service.
We're going to have one of our agents reach out over email to gather some more information. This way we can take a look.
Stay safe.
Jonathon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
New Fridge
on January 26, 2023
Posted by: bluridgemama
Really love my new fridge! Fits perfect! Led lights are bright for inside. Plenty of room inside. Like having food products right in front of me. Hope to get many years with this GE Fridge. Love the slate color.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Excellent refrigerator
on February 1, 2023
Posted by: Bigc0471
from Grand Prairie
Wonderful product have had it for 2 years now and it's great.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Weekly issues
on February 7, 2023
Posted by: Wyatt9
Nice looking refrigerator, and that’s about it. Touch screen for temperature controls etc constantly not working and not accurate causing water supply lines to freeze
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
2
Response from geappliances.comBy GE Appliances , February 9, 2023
Hello - Thank you so much for the review and feedback. We really appreciate it so much.
We're glad you are a fan of the appearance overall. However, we are sorry that you are having issues with the temperature control. We know that can be disappointing to deal with. One of the best things to try is an electronic reset, this can be done by removing the power cord for about 30 seconds or resetting at the breaker.
If this doesn't help out any, then we would recommend scheduling a technician to check everything out. You can schedule online here: https://www.geappliances.com/ge/service-and-support/service.htm
Stay safe.
Jonathon@GEA
We're glad you are a fan of the appearance overall. However, we are sorry that you are having issues with the temperature control. We know that can be disappointing to deal with. One of the best things to try is an electronic reset, this can be done by removing the power cord for about 30 seconds or resetting at the breaker.
If this doesn't help out any, then we would recommend scheduling a technician to check everything out. You can schedule online here: https://www.geappliances.com/ge/service-and-support/service.htm
Stay safe.
Jonathon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Ice dispenser is constantly froze up
on February 7, 2023
Posted by: No longer GE FAN
from Wisconsin
Ice dispenser is constantly froze up. Only way to fix it is to empty the entire refrigerator and freezer and turn it off to thaw for a few days. Completely unacceptable! If I could get my money back on this garbage I would, water filters are overpriced. Ice container is too small and doesn’t hold adequate ice. I always thought GE made good products but looks like quality is going downhill.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy MichaelBatGEA, GE_Appliances, February 8, 2023
Hello,
We’re sorry to hear that you’ve had such a negative experience with your new refrigerator. We know it’s incredibly frustrating when an appliance doesn’t live up to your expectations, especially when it comes to something you rely on as often as your fridge. When it comes to your dispenser freezing up, we recommend checking out the articles below for some things you can try on your own to remedy this without needing to empty the entire unit.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21757
and
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21554
If none of that helps, and if you haven’t already, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm and we’re confident that one of our certified technicians will be able to resolve these issues. Please know that we are here should you need any assistance from us in the future. Best regards. -MichaelB@GEA
We’re sorry to hear that you’ve had such a negative experience with your new refrigerator. We know it’s incredibly frustrating when an appliance doesn’t live up to your expectations, especially when it comes to something you rely on as often as your fridge. When it comes to your dispenser freezing up, we recommend checking out the articles below for some things you can try on your own to remedy this without needing to empty the entire unit.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21757
and
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21554
If none of that helps, and if you haven’t already, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm and we’re confident that one of our certified technicians will be able to resolve these issues. Please know that we are here should you need any assistance from us in the future. Best regards. -MichaelB@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Nice looking
on February 7, 2023
Posted by: Abbeykadabbey
from Illinois
Nice looking appliance but theres not really enough room for taller items. I don’t understand why it has small baskets in the door it IS big enough to fit a can of cinnamon rolls but that’s it. It’s a waste of space. Where the water filter is it’s hard to get in and out.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
3
Response from geappliances.comBy GE_Appliances, February 8, 2023
Hello - We appreciate you taking a moment to share your review.
We can totally understand that you are not satisfied with the design of the fresh food section. Please note that we are constantly upgrading our appliances with newer technologies and seeking the best results. The information you have provided is so very important and allows us to continue to improve the products and services we offer.
Let us know if we can ever be of assistance and we’ll be happy to help.
-Charlie@GEA
We can totally understand that you are not satisfied with the design of the fresh food section. Please note that we are constantly upgrading our appliances with newer technologies and seeking the best results. The information you have provided is so very important and allows us to continue to improve the products and services we offer.
Let us know if we can ever be of assistance and we’ll be happy to help.
-Charlie@GEA
Written by a customer while visiting geappliances.com