Customer reviews from geappliances.com
GE - 27.8 Cu. Ft. French Door Refrigerator
Average customer rating
4.4
(3,978 Reviews)
Rating breakdown 3,978 reviews
5 Stars
2,484
4 Stars
925
3 Stars
267
2 Stars
127
1 Star
175
87%of customers recommend this product.
(
3,263 out of
3,743)
Customer Reviews for GE - 27.8 Cu. Ft. French Door Refrigerator
Customer Rating
1
Ugh! Only lasted 4 years.
on October 6, 2021
Posted by: Sadie951
from St Paul, MN
Bought this fridge in late 2017 and now it won’t get cold and can’t be fixed. It is disgusting that refrigerators aren’t made to last longer than this. No wonder our landfills are full.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
3
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances, October 7, 2021
Hello, We're so sorry to hear of this difficulty with your refrigerator and know it must be incredibly frustrating. We'd like to get some additional information and we'll be reaching out to you via email. Thank you so much for your feedback. We wish you had a better experience than this! - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Worst ever
on November 10, 2021
Posted by: Brandy290
from Aurora IL
Now I see why GE only offered a year warranty because they know their products will tear up . I’ve only had issues with this fridge since I bought it . Worst ever
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances, November 11, 2021
Hi there, We're very sorry to hear that you've had issues with your refrigerator so soon after purchase and know how incredibly frustrating this must be! We apologize for this inconvenience and if anything else comes up, we certainly hope you will take advantage of the warranty by calling GE Service at 1-800-432-2737 or scheduling service online at:https://www.geappliances.com/ge/service-and-support/service.htm
Thanks for giving us your feedback. We know how disappointed you must be, and we sincerely apologize. If you have any questions, please reach out. - Sharon@GEA
Thanks for giving us your feedback. We know how disappointed you must be, and we sincerely apologize. If you have any questions, please reach out. - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Drop the ball
on November 11, 2021
Posted by: Roberts79
from Pelham; AL 35124
We have had GE everything in our last home we purchased new in 1979. We sold 2 yrs ago and every GE product was still working great! So as you would guess GE was the brand we choose with our current new home but the refrigerator has cause us nothing but disappointment and frustration. the ice maker besides being very loud. It is constantly getting jammed we ice. The front touch plate has completely came off. Also I am pretty sure stainless steel is meant not to rust and we have rust spots on the front doors in places and we always used the correct cleaner for upkeep! We have a 375K home and a fridge of coarse now out of warranty that looks like it was purchased at a bent and dent store.I don't think it will last 5 yrs at this rate of problems. Can we say Quality Control sure was asleep on the job with this one!
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Vikki@GEA, GE_Appliances, November 12, 2021
Hi - We are saddened to hear of your disappointment and frustration with your GE refrigerator. We do apologize for any inconvenience this has caused you. An email has been sent to you in an effort to gather additional information and would appreciate you responding at your earliest convenience. Kind regards - Vikki@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Don’t buy it!
on November 19, 2021
Posted by: Maria02
from Texas
The lights started failing 18 months after we got it. The fridge fan broke 4 years Lester so no cooling in the fridge . I will never buy GE again
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mikayla@GEA, GE_Appliances, November 22, 2021
Hello there - We're disappointed to hear that your refrigerator's lights stopped working after a few months and that it's no longer cooling properly. We can totally understand of much of a headache this must have been over the years and we sincerely apologize. This isn't the owner experience we expect and we hope that we can regain your trust in the future. Thanks so much for the feedback. -Mikayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Quit working after two weeks
on November 23, 2021
Posted by: JHMM
Not happy with the fridge performance. I may be happy if it ever works.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mikayla@GEA, GE_Appliances, November 24, 2021
Hello there - Thanks for sharing your experience. We're disappointed to hear that your refrigerator stopped working after a few weeks. This certainly isn't something we would expect from a new unit and we sincerely apologize.
We see that you've made use of the warranty by scheduling service and we're confident that the technician will get your unit back up and running. Although we don't anticipate that you'll have any issues after the repair, please let us know if any questions or concerns come up. Thanks again. -Mikayla@GEA
We see that you've made use of the warranty by scheduling service and we're confident that the technician will get your unit back up and running. Although we don't anticipate that you'll have any issues after the repair, please let us know if any questions or concerns come up. Thanks again. -Mikayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Many great features!
on November 24, 2021
Posted by: invisible
from CA.
Some of my favorite things include the outside easy access to water, cubes and crushed ice, the easy way to find things in the freezer, and the new Slate color.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Worst appliance I’ve ever owned. PERIOD.
on December 5, 2021
Posted by: AKoslo
from Centreville, Md
Ours is only 3 years old and, in the last year we’ve had it repaired FOUR times with a different part failing each time. We are now waiting for a technician to come out again as the fridge AND freezer are both warm. Do not buy this model. You’ll regret it. Learn from us.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Guy@GEA, GE Appliances, December 6, 2021
Hello there, we're so sorry to hear your refrigerator has had four different service appointments with a different part failing each time. We can imagine how upsetting this would be for you, so we're pleased to know you have a technician coming out again. If you run into any other issues after this appointment, please message us on social media so we can further look into things. We're wishing you the best and we appreciate you bringing this to our attention.
Guy@GEA
Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Avoid this fridge at all costs
on December 6, 2021
Posted by: GEBuyer23
Bought this fridge in 2019 and have over the past 3 years REPEATEDLY had the water line freeze to the point where no water was being dispensed and I was spending an hour of my day trying to "unfreeze" the water line. It's gotten to the point where this is a daily occurrence and this is a known issue with GE refrigerators based on a simple google search. The fact that there hasn't been a recall for this is absurd.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, December 10, 2021
Hi there,
We're awfully sorry to hear that your water line is constantly freezing and certainly understand how frustrating that is to deal with. We do see that you have a service appointment scheduled and trust the tech can resolve your problem. Best wishes. Mike@GEA
We're awfully sorry to hear that your water line is constantly freezing and certainly understand how frustrating that is to deal with. We do see that you have a service appointment scheduled and trust the tech can resolve your problem. Best wishes. Mike@GEA
Written by a customer while visiting geappliances.com