Customer reviews from frigidaire.com
Frigidaire - Professional 24" Built-In Dishwasher - Stainless Steel
Average customer rating
4.2
(1,268 Reviews)
Rating breakdown 1,268 reviews
5 Stars
760
4 Stars
275
3 Stars
95
2 Stars
48
1 Star
90
86%of customers recommend this product.
(
347 out of
404)
Customer Reviews for Frigidaire - Professional 24" Built-In Dishwasher - Stainless Steel
Customer Rating
1
Nonfunctional
on October 8, 2017
Posted by: Lurch
from Parsonsfield, ME, United States
Bought it new and wouldnt work from the getgo. Waiting for technician to try replacing motherboard.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , October 10, 2017
Oh Gosh Lurch!
Thank you for bring your matter to our attention and taking the time to provide us with your valuable feedback. We strive to provide our consumers with quality products and your concerns will be reviewed.
Once your dishwasher has been repaired, please do not hesitate to contact us via phone at 1-877-435-3287 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience to let us know how it went. Respectfully -CiCi
Thank you for bring your matter to our attention and taking the time to provide us with your valuable feedback. We strive to provide our consumers with quality products and your concerns will be reviewed.
Once your dishwasher has been repaired, please do not hesitate to contact us via phone at 1-877-435-3287 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience to let us know how it went. Respectfully -CiCi
Written by a customer while visiting frigidaire.com
Customer Rating
1
Not Worth the Money
on November 29, 2018
Posted by: hec0618
from Salt Lake City
This dishwasher barely lasted a year before we started having issues with it. Doesn't clean the dishes very good. The only good thing is that it is quite.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Online Outreach Specialist, December 3, 2018
Thank you for taking the time to share your dishwasher experience, hec0618. I recommend making sure that the incoming water is coming in at 120 degrees, you're using the correct amount of rinse aid and detergent, and that no large pots or pans are blocking the spray arms from rotating. I hope this helps! Please feel free to reconnect with us directly at (888) 203-1389; Monday through Friday from 8am to 8pm EST should you have any other questions. Have a great day! – Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
My frigidaire
on December 2, 2018
Posted by: bubs1
Our dishwasher came with the new house. It seems like they never dry. mildew all the time
Response from frigidaire.comBy Derrick , Online Outreach Representative, December 3, 2018
Hi, bubs1.
Congratulations on your new home!
We appreciate your feedback and comments about your dishwasher.
I am sorry to learn you are not getting the best drying performance from your unit.
Did you know? Your household water temperature and pressure play a key role in your appliance’s performance. I recommend checking your water temperature and pressure; the recommended temperature should be 120°F and the water pressure should be 20 to 120 pounds per square (psi).
Please contact us directly at 888 203 1389 if the troubleshooting steps prove to be ineffective. Our Customer Care Team is available Monday through Friday from 8am-8pm EST.
I appreciate your feedback and your business with us.
Best Regards, Derrick
Congratulations on your new home!
We appreciate your feedback and comments about your dishwasher.
I am sorry to learn you are not getting the best drying performance from your unit.
Did you know? Your household water temperature and pressure play a key role in your appliance’s performance. I recommend checking your water temperature and pressure; the recommended temperature should be 120°F and the water pressure should be 20 to 120 pounds per square (psi).
Please contact us directly at 888 203 1389 if the troubleshooting steps prove to be ineffective. Our Customer Care Team is available Monday through Friday from 8am-8pm EST.
I appreciate your feedback and your business with us.
Best Regards, Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
4
Beautiful
on March 25, 2019
Posted by: Rick in Ohio
from Portsmouth, OH
[This review was collected as part of a promotion.] I have had the entire set of the Professional Frigidaire appliances for about three weeks. I love them overall, and all of them seem very well built and are very eye catching, but my one complaint is that I wish that the dishwasher dried the dishes a little better. I still have to towel dry them after the cycle finishes. A dishwasher that costs this much should dry the dishes completely.
I would recommend this to a friend!
Response from frigidaire.comBy Briana, Online Outreach Specialist , March 26, 2019
Hello, Rick in Ohio! Thank you for your feedback! We are so happy to hear how pleased you are with your Frigidaire Professional 24'' Built-In Dishwasher. This model cleans a full load of dishes using 15% less water. If you ever have any questions regarding your appliance, please contact us directly at 1-888-203-1389, M-F 8:30 am to 8:00 pm EST. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great set up
on December 13, 2019
Posted by: Kyle3
[This review was collected as part of a promotion.] We bought this three months ago and love it. Great space and storage area. Love the design.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Overall good but poor on drying
on March 14, 2020
Posted by: Asutennis
[This review was collected as part of a promotion.] Fine dishwasher. Has some nice features. Biggest issue is drying. Dishes are always wet even after sitting for hours. I won't use a drying agent and shouldn't have to. My previous no name dishwasher that was a quarter the price dried much better.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Very unhappy with this purchase!
on April 26, 2020
Posted by: Demi W
[This review was collected as part of a promotion.] Very unhappy with this purchase! We bought the entire Frigidaire professional series for our brand new kitchen and we are having constant problems with the dishwasher. We even bought an extended warranty and we’ve used it multiple times because the dishwasher refuses to dry any of the dishes, the water cleaning does not clean the dishes food is still left on the plates and cups, and for the price that we paid we expected a better made and quality appliance. The only good thing about it is the adjustable racks and areas to properly hold wine glasses. I’m just totally dissatisfied with this dishwasher and would probably never buy the professional Frigidaire series again.
Response from frigidaire.comBy Keyanna A. , Online Outreach Specialist , April 29, 2020
Hello, Demi W! Thank you for providing us with your feedback. We are saddened to learn that you are displeased with your appliance. We are sorry that your experience has been less than positive. We are happy to help! To get the best cleaning and drying performance out of your unit, check out these troubleshooting videos below.
How to Fix Your Dishwasher Not Cleaning Properly: https://youtu.be/EwtDSsqzNwo
How to Fix Your Dishwasher Not Drying Dishes: https://youtu.be/BsvwBkwRVUY
If further assistance is required please connect with us via Live Chat online, email, or by calling 1 (800) 374-4432. We are open Monday through Friday from 8:30 am to 8 pm EST. ~Keyanna
How to Fix Your Dishwasher Not Cleaning Properly: https://youtu.be/EwtDSsqzNwo
How to Fix Your Dishwasher Not Drying Dishes: https://youtu.be/BsvwBkwRVUY
If further assistance is required please connect with us via Live Chat online, email, or by calling 1 (800) 374-4432. We are open Monday through Friday from 8:30 am to 8 pm EST. ~Keyanna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Doesnt clean well and everything is wet
on June 25, 2020
Posted by: notpleased123
Just bought this and it doesnt have a "heated dry" option to select. When "normal" cycle is completed, the interior of the dishwasher is completely wet and so are the dishes, glasses, silverware, etc. Not worth the money and I dont recommend it.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, July 6, 2020
Hello, notpleased123!
We are not pleased to hear about your issues with the dishwasher. Try using the Hi-Temp Wash option on the model. During the hi-temp wash option, the dishwasher heats water in the main wash to approximately 140F (60C) and increases the temperature higher in the final rinse. The increased water temperature helps the dishwasher detergent removes food grease and soil from dishes more effectively and aids in drying. Here’s a link to videos with helpful tips to resolve issues with the dishwasher not cleaning and drying properly. https://youtu.be/EwtDSsqzNwo & https://youtu.be/BsvwBkwRVUY. I hope you find this information helpful. If you need further assistance, the best way to reach us is via chat at Frigidaire.com. You can also contact us via phone at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
Bianca
We are not pleased to hear about your issues with the dishwasher. Try using the Hi-Temp Wash option on the model. During the hi-temp wash option, the dishwasher heats water in the main wash to approximately 140F (60C) and increases the temperature higher in the final rinse. The increased water temperature helps the dishwasher detergent removes food grease and soil from dishes more effectively and aids in drying. Here’s a link to videos with helpful tips to resolve issues with the dishwasher not cleaning and drying properly. https://youtu.be/EwtDSsqzNwo & https://youtu.be/BsvwBkwRVUY. I hope you find this information helpful. If you need further assistance, the best way to reach us is via chat at Frigidaire.com. You can also contact us via phone at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
Bianca
Written by a customer while visiting frigidaire.com