Customer reviews from frigidaire.com
Frigidaire - Professional 24" Built-In Dishwasher - Stainless Steel
Average customer rating
4.2
(1,268 Reviews)
Rating breakdown 1,268 reviews
5 Stars
760
4 Stars
275
3 Stars
95
2 Stars
48
1 Star
90
86%of customers recommend this product.
(
347 out of
404)
Customer Reviews for Frigidaire - Professional 24" Built-In Dishwasher - Stainless Steel
Customer Rating
1
It hasn’t even work once
on August 10, 2022
Posted by: ElisaL
[This review was collected as part of a promotion.] Just installed and leaks everywhere! Technician came twice, and now waiting for another part. Frigidaire won’t replace until they consider is unrepairable. So I have to have a brand new dishwasher paid in fully that doesn’t work and that could potentially damage my new kitchen because it leaks all the water over! Great work Frigidaire I would expect more RESPECT from you.
Response from frigidaire.comBy Kiara, Online Outreach Specialist, August 11, 2022
Hello ElisaL! Thank you for sharing your experience. We understand your concerns about your new dishwasher leaking. We have faith that our authorized technicians will ensure that this issue is resolved. Please reach out to us if the repair doesn’t address your concerns, we're here to help! Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. Best, Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Professional Dishwasher
on August 30, 2022
Posted by: dknitty
Purchased all new Professional appliances. Refrigerator and stove are great!
Dishwasher
Pros: Quiet
Cons: Lower basket does not slide seamlessly. You have to work with it to slide it back in (even if pulled/pushed out from center of rack). Quality of plastic baskets/rollers seems very cheap. Dishes/silverware don’t dry completely, even with using Rinse-Aid, and must be hand-dried upon unloading, even if unloading 24 hours later. Set up of lower basket is not conducive to accommodate items other than flat dishes. Silverware baskets are loose and wobbly.
Pros: Quiet
Cons: Lower basket does not slide seamlessly. You have to work with it to slide it back in (even if pulled/pushed out from center of rack). Quality of plastic baskets/rollers seems very cheap. Dishes/silverware don’t dry completely, even with using Rinse-Aid, and must be hand-dried upon unloading, even if unloading 24 hours later. Set up of lower basket is not conducive to accommodate items other than flat dishes. Silverware baskets are loose and wobbly.
Very disappointed in quality of this dishwasher for the price, and now feel like I am stuck with this because everything is new. Would not purchase again.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, August 31, 2022
Hi,
Thank you for taking the time to share your feedback. We understand your concerns regarding the appliance baskets and the dishes not drying. Please ensure not to over load the basket also ensuring the basket is not heavy on one side. This would help when pulling from the center of the basket. When it comes drying the dishes be sure not to allow the dishes to nest together to promote air flow throughout the dishes. Also, checkout this video for additional tips https://www.frigidaire.com/Owner-Center/How-to-Videos/Dishwasher/What-To-Do-If-Your-Dishes-Are-Not-Drying/. Should you need any assistance, please come chat with us live Mon-Fri, 8:30 am-8 pm EST. -R'Shaye
Thank you for taking the time to share your feedback. We understand your concerns regarding the appliance baskets and the dishes not drying. Please ensure not to over load the basket also ensuring the basket is not heavy on one side. This would help when pulling from the center of the basket. When it comes drying the dishes be sure not to allow the dishes to nest together to promote air flow throughout the dishes. Also, checkout this video for additional tips https://www.frigidaire.com/Owner-Center/How-to-Videos/Dishwasher/What-To-Do-If-Your-Dishes-Are-Not-Drying/. Should you need any assistance, please come chat with us live Mon-Fri, 8:30 am-8 pm EST. -R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
1
Highly Dissatisfied
on April 22, 2019
Posted by: kab12200
from Florida
We built a new home 18 months ago and installed what I thought to be top of the line appliances, the Professional series Refrigerator, Oven, and Dishwasher. In 18 months, I've had a repair man out 3 times for BOTH ice makers and now my dishwasher will not turn on as it's a faulty control panel. These appliances are not made to last and I now have to pay more $ to repair these already expensive appliances. Do your homework before you buy these appliances. There are better ones out there.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, April 24, 2019
Hello Kab12200. I want to personally thank you for sharing your detailed quality and design feedback and your personal interactions with the appliances. Your experience is imperative to us as we constantly strive to be the best home appliance company in North America. We do apologize for any inconvenience you have incurred with these concerns. If you would like to review these concerns in more detail with our team, please contact us directly. Our team may be reached by calling 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST). Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
What a disappointment
on June 24, 2022
Posted by: DAH999
[This review was collected as part of a promotion.] We've had the dishwasher for about 6 weeks now and are disappointed in two areas. The first...and the biggest... problem is that about half of the time it shuts down. The code (i20) shows that it's a drainage problem...after working with it a bit, the problem appears to be the pressure sensor. A quick Google search shows that this is a frequent problem with this model and may be something that will happen over and over as long as we own the dishwasher. It's still under warranty so we've scheduled service but it's 4 weeks out.
The second problem is that it's just a bit smaller than what we're used to, it just doesn't hold as much as the Kitchen Aid we had previously.
Response from frigidaire.comBy Kiara, Online Outreach Specialist, June 27, 2022
Hello DAH999! Thank you for your detailed response on your experience with your dishwasher. Although you are not satisfied with the design of your dishwasher, we would like to see if we can assist you in getting a sooner appointment to address this error code. At your earliest convenience, please take a moment to chat with us at Frigidaire.com or call us at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. Kindly, Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Buy Another Dishwasher
on July 27, 2022
Posted by: Pulitzer
I don’t typically write reviews but when a product doesn’t work as sold or as it should, it’s important to share that information. After 4 months, this brand new dishwasher was leaking large amounts of water through the bottom. I’m returning it for a BOSCH, which is better designed on the inside.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, July 29, 2022
Hello,
We're terribly sorry to learn of your experience with your dishwasher leaking. We would love nothing more that to see how we could possibly help. Please check the following, ensure the drain hose is properly installed and secure. Check your drain hose for any blockage. Also, if the appliance connected to your garbage disposal, make sure the knockout plug has been removed. Should you have additional questions, please come chat with us live Mon-Fri, 8:30 am-8 pm EST. -R'Shaye
We're terribly sorry to learn of your experience with your dishwasher leaking. We would love nothing more that to see how we could possibly help. Please check the following, ensure the drain hose is properly installed and secure. Check your drain hose for any blockage. Also, if the appliance connected to your garbage disposal, make sure the knockout plug has been removed. Should you have additional questions, please come chat with us live Mon-Fri, 8:30 am-8 pm EST. -R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
3
not the best one I've had
on November 18, 2022
Posted by: fitwalk10
[This review was collected as part of a promotion.] I have had this dishwasher for a year and am not impressed. There seems to be something wrong with one of the leveling feet. I've had it looked at three times and always a week or so later the dishwasher is sitting crooked in it's place. I use the same cycle every time I use it and the amount of time it says the cycle will be is always different. I also am not really liking the upper shelf. It makes the door of the dishwasher open way lower to the floor than my past dishwashers and I had cracked my toes and ankles on the door numerous times. I am seriously thinking of ditching this dishwasher and getting another.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , November 21, 2022
We're bummed to hear you are not fully satisfied with your dishwasher and thank you for bringing it to our attention.
Please know it's vital for us to hear how our products are performing, and we would like to gain more insight to see how we can help. At your convenience, please connect with us via Live Chat, and our experts will dive right in.
Best Regards,
Ciara
Please know it's vital for us to hear how our products are performing, and we would like to gain more insight to see how we can help. At your convenience, please connect with us via Live Chat, and our experts will dive right in.
Best Regards,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
2
Works Okay - Quiet
on June 25, 2017
Posted by: Hockey99
from Stillwater, MN
[This review was collected as part of a promotion.] We purchased the Professional line about a month ago. They didn't have the Pro dishwasher on the floor, only the Gallery, but I wanted all appliances to match. I was not impressed mostly because the tines for the plates are so far apart and I can't fit as many dishes in it as my previous dishwasher. The tines are also angled, so the plates can only go in one direction. The wheels for the rack don't roll well, they seem to be different heights and if not careful the rack will hit the gasket. I'm worried over time the gasket will wear quicker and I'll need to replace it. The middle rack for cups/glasses is okay, it works. I do like the small third rack for long knives and smaller items which is nice. While it seems to wash well, the drying feature doesn't work as well as I expect it to. I have to take out many items onto a towel and air dry after the cycle finishes.
I do appreciate how quiet it is.
I do appreciate how quiet it is.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist, June 28, 2017
Hi Hockey99! Thank you for your feedback it is very much appreciated and will help us to improve our ability to serve you and other consumers. Respectfully- CiCi
Written by a customer while visiting frigidaire.com
Customer Rating
3
Average
on September 30, 2019
Posted by: Steve Douglas
[This review was collected as part of a promotion.] Had this series not come with the new construction home we purchased I never would’ve considered them. The overall look is top notch but as far as function as far as I’m concerned so much was overlooked. First off the racks or very lightweight and flimsy and do not have a solid feeling when you go to pull them out or push them in also the clips and pins seem to be very fragile. The most annoying thing is that the silverware rack does not stay put in the handle of the rack is constantly hitting the rubber gasket and knocking the bottom tray off track. I know that sounds picky but after the third of fourth time you are about ready to toss out the silverware rack. Also I don’t know if it’s just this particular one but the bottom rack has these odd stops that prevent it from pulling all the way out but for us all it seems to do is knock it off it’s rollers. As far as cleaning it’s average. Needless to say I would not intentionally purchase this entire line of products as I have functional issues with the stove and refrigerator as well. Let’s not even discuss the range hood
Response from frigidaire.comBy Ashton, Online Outreach Specialist, October 3, 2019
Hi, Steve!
We understand your concern with the functionality of the silverware rack. IT is not a concern we often hear, and we would be happy to investigate further to determine what we can do to help! Please give us a call at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience. We should also be able to assist you with your other appliances!
Best,
Ashton
We understand your concern with the functionality of the silverware rack. IT is not a concern we often hear, and we would be happy to investigate further to determine what we can do to help! Please give us a call at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience. We should also be able to assist you with your other appliances!
Best,
Ashton
Written by a customer while visiting frigidaire.com