Customer reviews from frigidaire.ca
Frigidaire - Professional 24" Built-In Dishwasher - Stainless Steel
Average customer rating
3.7
(59 Reviews)
Rating breakdown 59 reviews
5 Stars
27
4 Stars
13
3 Stars
6
2 Stars
0
1 Star
13
75%of customers recommend this product.
(
41 out of
55)
Customer Reviews for Frigidaire - Professional 24" Built-In Dishwasher - Stainless Steel
Customer Rating
3
loud
on January 12, 2020
Posted by: jjhold
from Toronto
2 weeks old compared to my old dishwasher which was moved downstairs this one is much louder and getting louder (i will be switching them around) as it gets use more there is a hum now there are no lights to indicate anything after setting and turned on it should indicate what was selected only a blue light at trhe bottom when its done
No, I would not recommend this to a friend.
Response from frigidaire.caBy Online Outreach Specialist, January 14, 2020
Hey, jjhld! Thanks for taking the time to share your experience with us. We're sorry to hear that your dishwasher is not operating as designed and would like to see how we can help.
Please take a moment to chat with us or contact us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST. We would like to review your account and see what assistance might be available. Thank you, Courtney
Please take a moment to chat with us or contact us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST. We would like to review your account and see what assistance might be available. Thank you, Courtney
Written by a customer while visiting frigidaire.ca
Customer Rating
1
By far worst designed dishwasher ever
on June 18, 2020
Posted by: Debbie
from NIAGARA FALLS
by far worst designed dishwasher ever!
Top rack utensils NEVER get cleaned
Loc function turns on for smallest of reasons and such a pain to try and turn off
Lower utensil holder has space on either side that utensils just slide through and land in the bottom of the unit
Top rack utensils NEVER get cleaned
Loc function turns on for smallest of reasons and such a pain to try and turn off
Lower utensil holder has space on either side that utensils just slide through and land in the bottom of the unit
No, I would not recommend this to a friend.
Response from frigidaire.caBy Bianca, Online Outreach Specialist, June 26, 2020
Hi, Debbie!
Thanks for your feedback. We are not pleased to hear you are not satisfied with the dishwasher. We will be happy to document your feedback for our design and quality teams so we can better serve your needs in the future! If you need additional assistance, please feel free to chat with us at Frigidaire.ca or call us at 800-265-8352. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
Bianca
Thanks for your feedback. We are not pleased to hear you are not satisfied with the dishwasher. We will be happy to document your feedback for our design and quality teams so we can better serve your needs in the future! If you need additional assistance, please feel free to chat with us at Frigidaire.ca or call us at 800-265-8352. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
Bianca
Written by a customer while visiting frigidaire.ca
Customer Rating
1
very disappointed
on June 28, 2020
Posted by: hockey mom
from Oshawa, ON
I have yet to see clean dishes coming out of this dishwasher. It looks fantastic BUT within a month the rack that holds the plates in the bottom broke off... despite I prewash all the dishes by hand - they come out dirty again... my husband takes the arm and the filter out several times a week to clean, we changed our usual brand of dishwasher pucks three times to seeif that could be the issue and nothing seems to help. I am almost giving up ... brand new dishwasher will go to the curb soon as I am running out of my patience. So far this is our worst dishwasher we ever own- we are very disappointed
No, I would not recommend this to a friend.
Response from frigidaire.caBy Katrina, Outline Outreach Specialist, July 6, 2020
Hello, hockey mom!
Thank you for your feedback! We sincerely apologize for your experience with your dishwasher. We have contacted you directly via email regarding your concerns. We look forward to your response. -Katrina
Thank you for your feedback! We sincerely apologize for your experience with your dishwasher. We have contacted you directly via email regarding your concerns. We look forward to your response. -Katrina
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Terrible
on February 15, 2021
Posted by: Disappointed customer
Do not buy this dishwasher !!!
Dishes come out clean maybe 2 times out of 10 ... our GLASSES that went in with zero food on them, come out with food plastered all over them. It does NOT dry like it says it does, I have actually had to dry many dishes after it stops.. and we even let it sit for a while!!! I didn't buy a dishwasher to wash and dry dishes when the cyle is finished! I have also opened it many times to find my plates all piled on top of one another because the flaps that hold the plates up have collapsed. Terrible product. Gave it 1 star only because I had to choose something.
Dishes come out clean maybe 2 times out of 10 ... our GLASSES that went in with zero food on them, come out with food plastered all over them. It does NOT dry like it says it does, I have actually had to dry many dishes after it stops.. and we even let it sit for a while!!! I didn't buy a dishwasher to wash and dry dishes when the cyle is finished! I have also opened it many times to find my plates all piled on top of one another because the flaps that hold the plates up have collapsed. Terrible product. Gave it 1 star only because I had to choose something.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Kiara, Online Outreach Specialist, February 24, 2021
Hey there! We apologize for any disappointment your dishwasher has caused you. I can understand your concerns and will do my best to help with a speedy resolution. With your unit, you have to filters that need to be cleaned periodically. This could cause your concern for the food on the dishes after a wash. We also recommend that you assess the rinse aid in your unit and ensure that the heat dry option is selected. This is needed in order to enhance the drying of your dishes. If this does not resolve your issues, we’re here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. Best, Kiara
Written by a customer while visiting frigidaire.ca
Customer Rating
1
So disappointed!
on April 13, 2021
Posted by: Mancinjf
We recently bought the entire professional series of appliances for our new kitchen. We’ve been using the dishwasher for about five months now - we’ve had to pull it out and fix it on 2 separate occasions because it would not drain due to clogging in the drainage tube and now it
just doesn’t turn on. I’m so disappointed and I’ve waited such a long time to have new higher end appliances
just doesn’t turn on. I’m so disappointed and I’ve waited such a long time to have new higher end appliances
No, I would not recommend this to a friend.
Response from frigidaire.caBy Hailea, Online Outreach Specialist, April 16, 2021
We hate to hear this has been your experience so far, but we’re thrilled to see you’re now working directly with us for these repairs! We never want you or any of our customers to feel this disappointment in their new products, so please let us know if there is anything else we can help with. – Hailea
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Dishwasher
on May 19, 2021
Posted by: Lifelive
Dishes don’t dry they are still wet after the cycle is finished.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Katrina, Online Outreach Specialist, May 21, 2021
Hi, Lifelive!
Thank you for reaching out to us. It's unfortunate that the dishwasher is not drying properly. This is not what we would want for you and we would like to help. To enhance your drying performance, ensure that you're using rinse aid, along with your heated-dry option of your dishwasher. If rinse aid is being used, the dosage can be increased by the instructions provided by your use and care manual on page 15. If this doesn't resolve your concerns, please feel free to contact us at 800-265-8352, Mon-Fri, 8:30am-8:00pm EST. -Katrina
Thank you for reaching out to us. It's unfortunate that the dishwasher is not drying properly. This is not what we would want for you and we would like to help. To enhance your drying performance, ensure that you're using rinse aid, along with your heated-dry option of your dishwasher. If rinse aid is being used, the dosage can be increased by the instructions provided by your use and care manual on page 15. If this doesn't resolve your concerns, please feel free to contact us at 800-265-8352, Mon-Fri, 8:30am-8:00pm EST. -Katrina
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Makes dishes dirtier!
on August 11, 2021
Posted by: StephB
I didn’t think it was possible, but my dishes come out dirtier than they go in, specifically on the top rack. I pre-rinse all dishes and we put cups in there that only had water in them and they come out with baked on crud all over them. The dishwasher now stops mid cycle and won’t complete the wash (not that it matters because a complete wash is still filthy). Now we’re also struggling to get the door to latch closed to be able to start a cycle. We’ll be buying a different brand to replace it, as it is creating more work for us than if we just hand washed everything.
No, I would not recommend this to a friend.
Response from frigidaire.caBy R'Shaye, Online Outreach Specialist, August 12, 2021
Hi,
Thank you for bring this experience to our attention. We would love the chance to work with you to find a possible solution. We have some great information regarding how to fix your dishwasher not cleaning properly. Please have a look at this short video for further assistance https://www.frigidaire.com/Owner-Center/How-to-Videos/Dishwasher/What-To-Do-If-Your-Dishwasher-Is-Not-Cleaning/. You can also reach us by calling 800-265-8352 Monday through Friday 8:30 am to 8 pm EST. -R'Shaye
Thank you for bring this experience to our attention. We would love the chance to work with you to find a possible solution. We have some great information regarding how to fix your dishwasher not cleaning properly. Please have a look at this short video for further assistance https://www.frigidaire.com/Owner-Center/How-to-Videos/Dishwasher/What-To-Do-If-Your-Dishwasher-Is-Not-Cleaning/. You can also reach us by calling 800-265-8352 Monday through Friday 8:30 am to 8 pm EST. -R'Shaye
Written by a customer while visiting frigidaire.ca
Customer Rating
4
Adjusting cycle time
on January 30, 2022
Posted by: Sparky0814
We like the dishwasher, but would like to be able to adjust the wash cycle time. for example the normal cycle is 157minute and we want to adjust to 60-75 minutes. Is this possible and if so how?
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca