Customer reviews from geappliances.com
GE - Profile Series 23.4 Cu. Ft. Counter-Depth Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless steel
Average customer rating
3.6
(107 Reviews)
Rating breakdown 107 reviews
5 Stars
41
4 Stars
25
3 Stars
13
2 Stars
12
1 Star
16
62%of customers recommend this product.
(
65 out of
104)
Customer Reviews for GE - Profile Series 23.4 Cu. Ft. Counter-Depth Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless steel
Customer Rating
1
GE fridge
on November 2, 2023
Posted by: Nd nd
from California
Disappointment of fridge.
Noisy, freezes in back of fridge.
Insulation falling apart
Noisy, freezes in back of fridge.
Insulation falling apart
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Devin, GE_Appliances, November 3, 2023
Good afternoon,
We appreciate you taking the time to leave a review on your GE Profile Series french-door refrigerator. We are sorry to hear that you are not completely satisfied with the refrigerator due to how noisy it is, it freezing items in the back, and now the insulation is falling apart. This is certainly not the quality that we expect, and your feedback ensures that our product design teams are aware of any changes or perfections we can make to improve the overall performance and convenience this appliance has to offer. With that being said, we hope you will allow us the chance to make it up to you in the future. Thank you for your review!
-Devin@GEAppliances
We appreciate you taking the time to leave a review on your GE Profile Series french-door refrigerator. We are sorry to hear that you are not completely satisfied with the refrigerator due to how noisy it is, it freezing items in the back, and now the insulation is falling apart. This is certainly not the quality that we expect, and your feedback ensures that our product design teams are aware of any changes or perfections we can make to improve the overall performance and convenience this appliance has to offer. With that being said, we hope you will allow us the chance to make it up to you in the future. Thank you for your review!
-Devin@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
5
Great design
on November 28, 2024
Posted by: Ram Sapkota
from Seattle
Refrigerator is great design , good quality and good for modern use .
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Fridge works, water dispenser doesn’t
on October 19, 2025
Posted by: Jimbo917
[This review was collected as part of a promotion.] The fridge is fine and freezer is small but fine. The problem is the water in the dispenser freezes up in the tube and there’s no way to fix other than let the freezer defrost or run a hair dryer on the inside of the door for half an hour which is what the GE repairman did and charged me hundreds to do it. Obviously it just froze again. Terrible design flaw.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Jonathon, GE_Appliances, October 20, 2025
We want to help out with the water storage freezing.
It can be important to remember that low food load in the refrigerator can occasionally cause the tank to freeze. Cold air is heavy and will settle at the bottom of the compartment, and if there is not enough food to absorb the cold air, it can cause the water in the tank to freeze.
It can be important to remember that low food load in the refrigerator can occasionally cause the tank to freeze. Cold air is heavy and will settle at the bottom of the compartment, and if there is not enough food to absorb the cold air, it can cause the water in the tank to freeze.
Written by a customer while visiting geappliances.com