Customer reviews from sony.com
Sony - 77" Class - OLED - A1E Series - 2160p - Smart - 4K UHD TV with HDR
Average customer rating
4.3
(382 Reviews)
Rating breakdown 382 reviews
5 Stars
261
4 Stars
52
3 Stars
25
2 Stars
17
1 Star
27
81%of customers recommend this product.
(
298 out of
369)
Customer Reviews for Sony - 77" Class - OLED - A1E Series - 2160p - Smart - 4K UHD TV with HDR
Posted by: Kratos 1962
Gender:Male
Verified Purchase:Yes
All I can say is WOW! I have an older Sony 49” (2011)TV that still looks great. But is nowhere near as clear and crisp as the x900F. Watching TV in 4K HDR Dolby vision is incredible!
Thanks Sony!
Thanks Sony!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, March 12, 2020
Hi Kratos 1962,
We are glad you love our X900F 4K HDR TV. The TV is packed with an array of technologies to deliver an awe-inspiring 4K HDR picture. With Full Array Local Dimming and our powerful X1 Extreme processor, you get to enjoy deeper black levels, greater contrast, and stunning clarity. And, our TRLUMINOS Display delivers smooth and vibrant colors.
~Ralph
We are glad you love our X900F 4K HDR TV. The TV is packed with an array of technologies to deliver an awe-inspiring 4K HDR picture. With Full Array Local Dimming and our powerful X1 Extreme processor, you get to enjoy deeper black levels, greater contrast, and stunning clarity. And, our TRLUMINOS Display delivers smooth and vibrant colors.
~Ralph
Written by a customer while visiting sony.com
Posted by: Motor city TV man
Gender:Male
Verified Purchase:Yes
So far so good… The TV has lived up to my expectations!
I would recommend this to a friend!
Response from sony.comBy Jay, Sony North America Customer Support, February 23, 2020
Hi, Motor city TV man6012593614!
We're glad that this TV meets your expectations. Thank you for sharing this feedback!
We're glad that this TV meets your expectations. Thank you for sharing this feedback!
Written by a customer while visiting sony.com
Posted by: TOAD63
Gender:Male
Verified Purchase:Yes
I am new to smart tv so I have not used many of the features on this tv yet , but the picture quality is great.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, February 17, 2020
Hi, TOAD63!
We are happy you like the picture quality of your new Bravia TV. Thank you for choosing Sony!
Regards,
Vincent
We are happy you like the picture quality of your new Bravia TV. Thank you for choosing Sony!
Regards,
Vincent
Written by a customer while visiting sony.com
Posted by: mrmo
Gender:Male
Verified Purchase:Yes
MY GOOD FRIEND HAS THE SAME PRODUCT AND I REALLY ENJOYED THIS TV
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, February 17, 2020
Hi mrmo,
We are glad you love our X900F 4K HDR TV. The TV is packed with an array of technologies to deliver an awe-inspiring 4K HDR picture. Thank you for choosing Sony!
Regards,
Sam
We are glad you love our X900F 4K HDR TV. The TV is packed with an array of technologies to deliver an awe-inspiring 4K HDR picture. Thank you for choosing Sony!
Regards,
Sam
Written by a customer while visiting sony.com
Posted by: Mkd545
Gender:Female
Verified Purchase:Yes
Have had this TV for months now. Works well, great picture, good sound and hooks up to my bluetooth headphones just fine. No complaints here. Had Netflix freeze up on me once. Could get everything but that and Netflix worked fine on my other tv and computer so not their issue. After searching on the internet for a fix I just had to unplug the tv for several minutes and plug it back in. Just like a computer, it reset itself and worked just fine.
I would recommend this to a friend!
Response from sony.comBy Jay, Sony North America Customer Support, February 10, 2020
Hi, Mkd5456019254955!
We are glad you love the picture display and sound quality of this X900F 4K HDR TV. Related to the rare Netflix issue, you can use as reference guide the provided troubleshooting steps from the link below:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x900f/articles/00230344
We are glad you love the picture display and sound quality of this X900F 4K HDR TV. Related to the rare Netflix issue, you can use as reference guide the provided troubleshooting steps from the link below:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x900f/articles/00230344
Written by a customer while visiting sony.com
Posted by: knick2
Gender:Male
Verified Purchase:Yes
I have had this TV in my home office for about a month, and it is a HUGE upgrade from a 10 year TV from another manufacturer.
As always, Althof's does a great job of selling, servicing, and supporting Sony products.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , February 9, 2020
Hi, knick2!
We are glad you love our X900F 4K HDR TV. The TV is packed with an array of technologies to deliver an awe-inspiring 4K HDR picture. With Full Array Local Dimming and our powerful X1 Extreme processor, you get to enjoy deeper black levels, greater contrast, and stunning clarity. And, our TRLUMINOS Display delivers smooth and vibrant colors.
Regards,
Erin
We are glad you love our X900F 4K HDR TV. The TV is packed with an array of technologies to deliver an awe-inspiring 4K HDR picture. With Full Array Local Dimming and our powerful X1 Extreme processor, you get to enjoy deeper black levels, greater contrast, and stunning clarity. And, our TRLUMINOS Display delivers smooth and vibrant colors.
Regards,
Erin
Written by a customer while visiting sony.com
Customer Rating
1
Loved this TV until I hated it
on January 27, 2020
Posted by: JDinRedmond
Gender:Male
Great TV, until it decided it didn't want to turn on any more. And then after a factory reset it decided it would only play sound for some of the channels/services, and none were what I loaded, and it decided the Sony soundbar wasn't worthy of sound. This went from an awesome TV to suddenly junk, low and behold less that 6 months after the 1 year warranty expired.
I was hoping Sony was back, and for a brief while, it was awesome. Now I'm looking at either an expensive repair or having to just throw the X900F away and start with a new TV. Given complaints I've seen that the inability to power on hits a number of units, looks like my best option unfortunately is to replace the TV. :(
I was hoping Sony was back, and for a brief while, it was awesome. Now I'm looking at either an expensive repair or having to just throw the X900F away and start with a new TV. Given complaints I've seen that the inability to power on hits a number of units, looks like my best option unfortunately is to replace the TV. :(
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, January 28, 2020
Hi, JDinRedmond!
We are sorry to hear about your experience with your Sony TV. Please check if your TV runs the latest firmware. Download and install the updated software if your TV is outdated: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x900f/downloads.
If still getting the same issue, kindly send us an email at socialsupport@am.sony.com with the following details:
Name:
Amazon Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Sony Social Support
We are sorry to hear about your experience with your Sony TV. Please check if your TV runs the latest firmware. Download and install the updated software if your TV is outdated: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x900f/downloads.
If still getting the same issue, kindly send us an email at socialsupport@am.sony.com with the following details:
Name:
Amazon Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Sony Social Support
Written by a customer while visiting sony.com
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
I bought this tv and I am very happy
The app on the tv are fantastic
The app on the tv are fantastic
I would recommend this to a friend!
Written by a customer while visiting sony.com