Customer reviews from sony.com
Sony - 77" Class - OLED - A1E Series - 2160p - Smart - 4K UHD TV with HDR
Average customer rating
4.3
(382 Reviews)
Rating breakdown 382 reviews
5 Stars
261
4 Stars
52
3 Stars
25
2 Stars
17
1 Star
27
81%of customers recommend this product.
(
298 out of
369)
Customer Reviews for Sony - 77" Class - OLED - A1E Series - 2160p - Smart - 4K UHD TV with HDR
Posted by: Naughgle
Gender:Male
Verified Purchase:Yes
Picture freezes up audio continues to play. I am going to change my HDMI cable and continue to monitor.
Response from sony.comBy Sony North America Customer Support, Sony.com, January 13, 2025
Hi Naughgle,
Thank you for reaching us with your concern.
We sincerely apologize for the inconvenience caused by the freezing issue with your Sony BRAVIA XBR ALE. We understand how frustrating this situation can be, and we aim to improve your experience. We also appreciate the troubleshooting steps you have taken to address this matter.
Does this freezing happens when your watching on YouTube, Netflix, or another streaming app installed? Or this also happens outside these apps?
For the meantime, you may try performing these steps if your facing the issues while watching on streaming platforms: https://www.sony.com/electronics/support/articles/00108468.
If the issues still persist after following the steps provided in the link and changing your HDMI cable, may we contact you directly? If so, please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:
Full Name:
Username:
Telephone Number:
Additional Information regarding your experience with the xbr-77a1e.
Thank you for your patience, and we look forward to resolving this issue promptly!
Sincerely,
Maria
Thank you for reaching us with your concern.
We sincerely apologize for the inconvenience caused by the freezing issue with your Sony BRAVIA XBR ALE. We understand how frustrating this situation can be, and we aim to improve your experience. We also appreciate the troubleshooting steps you have taken to address this matter.
Does this freezing happens when your watching on YouTube, Netflix, or another streaming app installed? Or this also happens outside these apps?
For the meantime, you may try performing these steps if your facing the issues while watching on streaming platforms: https://www.sony.com/electronics/support/articles/00108468.
If the issues still persist after following the steps provided in the link and changing your HDMI cable, may we contact you directly? If so, please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:
Full Name:
Username:
Telephone Number:
Additional Information regarding your experience with the xbr-77a1e.
Thank you for your patience, and we look forward to resolving this issue promptly!
Sincerely,
Maria
Written by a customer while visiting sony.com
Posted by: Catsonme
Gender:Male
Verified Purchase:Yes
Amazing TV! Could not have asked for a better product.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 30, 2024
Hi JakeCatsonme, Great! Thank you for your 5 star review. We are very much pleased that your BRAVIA TV satisfies your expectation. Thank you for choosing Sony, and enjoy! - Maria
Written by a customer while visiting sony.com
Posted by: Shadowmick
Gender:Male
Verified Purchase:Yes
I am so happy with my purchase being a person with a visible disability TV is my window to the world .. now my new 55" window to the world just became beautiful !!
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: Pedro viz
Gender:Male
Verified Purchase:Yes
I bought it and I just have to say amazing all the features picture quality I'm just in awe
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: Cspen
Gender:Male
Verified Purchase:Yes
I bought this tv and within a few days it has 4 flashing red lights and won't work. Nobody can fix it either. Sony is not reliable
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Posted by: David00013
Gender:Male
Verified Purchase:Yes
Very happy with this TV‘s ability to do HDR on Dolby vision and HDR 10. Only bad thing that I can think of is that it doesn’t have 120 frames per second while in 4K
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: Chuck411
Gender:Male
Verified Purchase:Yes
I bought this TV 3 years ago, and it suddenly quit working today. For what Sony charges for their TV's; They should last longer than 3 years!
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
I have owned this TV for 4 years and have had very few complaints. I purchased it because of it's compatibility with both HDR10 and DOLBY 4k, and the quality controls Sony puts into their product.
The only complaint I have is that 1 update (several years ago) disabled some functionality, however a subsequent update restored and enhanced it.
If you're in the market for a good upper-mid range 4k TV that is a little older, I would absolutely recommend buying this product.
Very easy to understand and set up menu controls, solid base to prevent tipping for those not using a wall mount. Better quality than other leading brands.
I would recommend this to a friend!
Written by a customer while visiting sony.com