Customer reviews from sony.com
Sony - 77" Class - OLED - A1E Series - 2160p - Smart - 4K UHD TV with HDR
Average customer rating
4.3
(382 Reviews)
Rating breakdown 382 reviews
5 Stars
261
4 Stars
52
3 Stars
25
2 Stars
17
1 Star
27
81%of customers recommend this product.
(
298 out of
369)
Customer Reviews for Sony - 77" Class - OLED - A1E Series - 2160p - Smart - 4K UHD TV with HDR
Customer Rating
4
Great TV with a horrible operating system.
on September 18, 2018
Posted by: A1E Buyer
Gender:Male
Bought this tv in January of 2018. Couldn't be happier with the picture, built quality, and design but what really takes away from the TV and its experience is the operating system. It's horrible. Sony should give out set-top boxes just to compensate for how horrible Android TV really is. Android TV is actually what made me write this review because my TV just prompted me for an update and I couldn't click "Update now" and then "Okay" for roughly 15 minutes because Android TV is that laggy.
To clear up any confusion. Android TV recognizes only every couple of clicks.. or sometimes it's super sensitive. Sometimes, it just doesn't respond. Best thing is that you don't really get to pick. For the top of the line TV - that's really horrible.
Thankfully, there are set top boxes available and I ended up buying one right away just to not deal with the horrible system provided by Android. However, every once in awhile I need to actually use it and that's when I get reminded how atrocious it really is.
I can only recommend this product if you already have a set-top box. If you don't, you will get incredibly frustrated with your experience with this TV.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
3
Nice features, having trouble with it shutting off
on August 9, 2018
Posted by: Skip this
Gender:Female
Verified Purchase:Yes
Nice features, bought the tv 20 days ago, having trouble with it randomly shutting off. Would rate at 5 if worked all the time...
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, August 10, 2018
Hello Skip this, we are sorry for the inconvenience this caused you. The link below will help us isolate the issue you have encountered.
https://www.sony.com/electronics/support/articles/00032613
Regards,
-Erin
https://www.sony.com/electronics/support/articles/00032613
Regards,
-Erin
Written by a customer while visiting sony.com
Customer Rating
5
Great tv
on July 6, 2017
Posted by: IM THINKING
Gender:Male
This my first Sony HDR tv and I love it I'm very happy movies like beautiful and my games look amazing I recommend this tv to anyone looking for a great HDR tv
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: Bart55
Gender:Male
Verified Purchase:Yes
I reviewed many comments on various websites before deciding on this particular Sony X900F TV. I am glad that I took the positive advice and purchased it because it has a great picture and a very sleek look (tiny frame around the screen and slim overall). My only criticism would be that it does not have component video connections which, though somewhat outdated, would have made my DVR hookup easier. The Blu ray HDMI hookup is great however and delivers a terrific picture!
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: geh3
Gender:Male
Verified Purchase:Yes
This TV replaced the same model that was one revision older (last years model)
This TV seems to have even better picture quality and sound. The user controls have been improved and simplified. WE LOVE IT
This TV seems to have even better picture quality and sound. The user controls have been improved and simplified. WE LOVE IT
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: Brion L
Gender:Male
Verified Purchase:Yes
I have been looking for a new TV for quite some time. The sales person at Best Buy recommended this over the Samsung and LG models and said I would not be disappointed. He was correct. It was easy to set up and the picture is amazing. Everything connected seamlessly and I am very satisfied with my purchase.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: Kazzy23
Gender:Male
Verified Purchase:Yes
I love the clarity and display on this model
I was pleasantly surprised by the sound quality as well
I have been a Sony fan always and the don’t disappoint
Highly recommend this model
I was pleasantly surprised by the sound quality as well
I have been a Sony fan always and the don’t disappoint
Highly recommend this model
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: David_Cov123
Gender:Male
Verified Purchase:Yes
My Brother is happy that he go the X930D replaced for this Model he likes it even better more Color and Brightness Contrast and Deeper Blacks.
I would recommend this to a friend!
Written by a customer while visiting sony.com