Customer reviews from sony.com
Sony - 77" Class - OLED - A1E Series - 2160p - Smart - 4K UHD TV with HDR
Average customer rating
4.3
(382 Reviews)
Rating breakdown 382 reviews
5 Stars
261
4 Stars
52
3 Stars
25
2 Stars
17
1 Star
27
81%of customers recommend this product.
(
298 out of
369)
Customer Reviews for Sony - 77" Class - OLED - A1E Series - 2160p - Smart - 4K UHD TV with HDR
Posted by: James713
Gender:Male
Verified Purchase:Yes
The 900f is a technology marvel. Picture is bright and very natural. The best tv to get for the money. Hey! It's a SONY!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, March 30, 2020
Hi James713, We are glad you love our X900F 4K HDR TV. The TV is packed with an array of technologies to deliver an awe-inspiring 4K HDR picture. Thanks for sharing your feedback. -Sam
Written by a customer while visiting sony.com
Customer Rating
5
So far I am very happy with my Sony TV after 1 day
on March 26, 2020
Posted by: Dale75
Gender:Male
Verified Purchase:Yes
So far I am very happy with my Sony tv after one day
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, March 27, 2020
Hi, Dale75, We are glad that you are very happy with your new Bravia TV. Thank you for choosing Sony! Enjoy! -VIncent
Written by a customer while visiting sony.com
Posted by: Heide Hilde
Gender:Female
Verified Purchase:Yes
I bought the Sony 900F and couldn’t be happier. Great picture and able to stream shows from the BBC with great clarity!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, March 23, 2020
Hi Heide, Awesome! We're delighted to hear you're enjoying the picture quality of your X900F TV. Thank you for choosing Sony. -Sam
Written by a customer while visiting sony.com
Posted by: Hollowoak
Gender:Male
Verified Purchase:Yes
After three weeks of enjoyment it is time to write this recommendation. The XBR55X900F was bought as a replacement to a 42” Panasonic plasma monitor.
Clarity, color and angle viewing have exceeded all expectations.
Clarity, color and angle viewing have exceeded all expectations.
Factory settlings on standard picture mode with the light sensor set to optimized throughout the day this new Sony monitor placed within our den and connected to full surround sound provides a fantastic viewing experience.
As the sun begins to set, the time where house lights are not yet on but dark enough in the room that the picture comes to life, is a great time to show off. Netflix movies, ESPN, Discovery all share a really great picture with the local daily news.
The negative is the remote control. If you review the picture quality, the monitor’s simple design, with the wire management stand, you question who put this remote control in the box. The internal speakers are not worth reviewing and should not be considered as an alternative to the sound.
The lack of written documentation both in the box and online did not effect the score but should be offered to help begin to understand there is so much more then just a pretty picture. This Sony monitor is light years ahead of the old plasma, connected via WiFi with internet access through built-in Chrome-cast. I am taking the long road to learn how to interface with my iPhone, iPad and MacBook but enjoying the view along the way.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, March 24, 2020
Hi, Hollowoak, Thanks for sharing your thoughts and experience with your new Bravia TV. We will forward your concerns to the relevant team. Thank you for choosing Sony! -Vincent
Written by a customer while visiting sony.com
Customer Rating
5
Just what the doctor (me) ordered!
on March 14, 2020
Posted by: Docgastro
Gender:Male
I've had mine for about 2 years. Proud to say that with the audio connected to my Bose system I enjoy what I consider the best that I can ever need. With Netflix built in and other "smart" features, I feel that I will never need more entertainment devices. The 55" is perfect for my room. The colors and sharpness are top notch. Just as an aside I still have my old SONY Trinitron that has been made digital and it still works like new.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , March 15, 2020
@Docgastro, awesome! I am glad that you are happy with the TV. We appreciate your kind words and thanks for choosing Sony! -Erin
Written by a customer while visiting sony.com
Posted by: Many167401
Gender:Male
Verified Purchase:Yes
I am no happy because when you activate bluetoo netflix dolbyvicion o hdr not work
No, I would not recommend this to a friend.
Response from sony.comBy Jay, Sony North America Customer Support, March 12, 2020
Hi, Many1674016018167627!
We are sorry to hear the issue with this TV. Regarding this case, please check the troubleshooting steps from the link below:
https://helpguide.sony.net/tv/fusltn1/v1/en-003/08-02_30.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Store Username:
Model Number:
Issue:
Telephone Number:
We are sorry to hear the issue with this TV. Regarding this case, please check the troubleshooting steps from the link below:
https://helpguide.sony.net/tv/fusltn1/v1/en-003/08-02_30.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Store Username:
Model Number:
Issue:
Telephone Number:
Written by a customer while visiting sony.com
Posted by: TerryLB
Gender:Male
Verified Purchase:Yes
i had a 2018 was great then 18 months it started green faces on left red faces on right. it was replaced by wxtended warranty. so i got a 2019 950 it is very had to adjust cant get the black out of it and colors very touchy.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support , March 8, 2020
Hi TerryLB, I understand that your xbr55x900f is having issues with the picture quality. Please try following the steps on the links below:
https://helpguide.sony.net/tv/fusltn1/v1/en-003/08-06_01.html
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x900f/articles/00026355
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
SONY store Username:
Model Number:
Issue:
Telephone Number:
~Earl
https://helpguide.sony.net/tv/fusltn1/v1/en-003/08-06_01.html
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x900f/articles/00026355
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
SONY store Username:
Model Number:
Issue:
Telephone Number:
~Earl
Written by a customer while visiting sony.com
Customer Rating
2
Lasted less than 2 years
on March 6, 2020
Posted by: Mad Tony
One day we come back from work and the TV wouldn't turn on. Thankfully we had insurance on it.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support , March 8, 2020
Hi Mad Tony,
I am also sorry to hear that the TV won't turn on. Has this been taken care of already? If not yet, let's isolate the issue by following the steps below.
https://www.sony.com/electronics/support/articles/00153674
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
I am also sorry to hear that the TV won't turn on. Has this been taken care of already? If not yet, let's isolate the issue by following the steps below.
https://www.sony.com/electronics/support/articles/00153674
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Written by a customer while visiting sony.com