Customer reviews from sony.com
Sony - 77" Class - OLED - A1E Series - 2160p - Smart - 4K UHD TV with HDR
Average customer rating
4.3
(382 Reviews)
Rating breakdown 382 reviews
5 Stars
261
4 Stars
52
3 Stars
25
2 Stars
17
1 Star
27
81%of customers recommend this product.
(
298 out of
369)
Customer Reviews for Sony - 77" Class - OLED - A1E Series - 2160p - Smart - 4K UHD TV with HDR
Posted by: Enomical
Gender:Male
Verified Purchase:Yes
Easily up and working straight out of the box. Synced all my Android/Google information and had access to all supported apps immediately after setup.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, May 21, 2020
Hi, Enomical, We are glad to hear about your excellent experience. Thank you for choosing Sony! Enjoy! -Vincent
Written by a customer while visiting sony.com
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
Overall I am happy with the unit, but it is locking up frequently.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, May 15, 2020
Hi Daveabbott248, we're sorry to hear that you have an issue with your SONY unit. You may follow this link to better resolve the issue: https://helpguide.sony.net/tv/fusltn1/v1/en-003/07-01_04.html
We're glad you like our product. If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: ~Earl
Written by a customer while visiting sony.com
Posted by: CruzForceST
Gender:Male
Verified Purchase:Yes
The TV is gorgeous. The pictures are lifelike. The 4K and HDR reproduction are superb. Netflix in 4K HDR, Hulu in 4K, PS4 Pro connected in 4K HDR. It has just about everything I want. My biggest gripes are the Google interface is not that great. It connects to Google Home, but it doesn't work too great. I wish it had Roku built in. I'll be purchasing a Roku device to use as my main OS instead. The speakers sound great, but same as most TV's these days, the dialog is very low but explosions and music are very loud.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, May 11, 2020
Hi CruzForceST, We are glad you love our X900F 4K HDR TV. The TV is packed with an array of technologies to deliver an awe-inspiring 4K HDR picture. With Full Array Local Dimming and our powerful X1 Extreme processor, you get to enjoy deeper black levels, greater contrast, and stunning clarity. And, our TRLUMINOS Display delivers smooth and vibrant colors.
We appreciate all of your feedback as it helps improve the product. Erin
We appreciate all of your feedback as it helps improve the product. Erin
Written by a customer while visiting sony.com
Posted by: MikeC67
Gender:Male
Verified Purchase:Yes
I bought this tv do the features and known quality of Sony. I have the same one in my living room. Picture and quality is outstanding. Price is a lot higher than similar brands But well worth the added expense knowingly this should outlast other cheaper brands. I recommend purchasing this tv.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, April 28, 2020
Hi, MikeC67, We are happy that you are enjoying your new Bravia TV, especially its picture quality. Thank you for choosing Sony! Enjoy! -Vincent
Written by a customer while visiting sony.com
Posted by: RS63
Gender:Male
Verified Purchase:Yes
Excellent picture very easy to set up the way you want it. Sound is very good for a flat panel good value for the money.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, April 21, 2020
Awesome! We are happy to hear about your experience with your new Bravia TV. Thank you for the positive feedback and for choosing Sony! -Vincent
Written by a customer while visiting sony.com
Posted by: Whirlyburd
Gender:Male
Verified Purchase:Yes
No spectrum app. After watching Netflix you can’t just go back to Spectrum. You have to go to “INPUTS” and select the correct connection. Difficult for a non technical person like my wife!!!
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, April 18, 2020
Hi Whirlyburd, we're sorry to hear that you have an issue with your SONY unit. You may find this link helpful:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x900f/articles/00147386
Please take note apps that can be installed may vary depending on the app developers and providers. Thank you for choosing SONY. ~Earl
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x900f/articles/00147386
Please take note apps that can be installed may vary depending on the app developers and providers. Thank you for choosing SONY. ~Earl
Written by a customer while visiting sony.com
Posted by: Rickthedancer
Gender:Male
Verified Purchase:Yes
It has all kinds of things that I had no idea a TV could do. It is great!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, April 10, 2020
Hi Rickthedancer, we glad you like our great TV. Thank you for choosing SONY. ~Earl
Written by a customer while visiting sony.com
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
PURCHASED THIS SONY XBR-55X900F ULTRA SMART LED TV AND ONE MONTH AFTER I HAD IT INSTALLED ON THE WALL IT HAS COMPLETELY QUIT, IT SHUT ITSELF OFF AND WILL NOT COME BACK ON.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, April 6, 2020
Hi, johnprouse59, We are sorry to hear about your experience with your TV. To isolate this power issue, you may follow the troubleshooting sets from this article: https://www.sony.com/electronics/support/articles/00153674.
If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:
Name:
Sony website Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:
Name:
Sony website Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Written by a customer while visiting sony.com