Customer reviews from sony.com
Sony - 77" Class - OLED - A1E Series - 2160p - Smart - 4K UHD TV with HDR
Average customer rating
4.3 out of 5
4.3
(382 Reviews)
Open Ratings Snapshot
Rating breakdown 382 reviews
5 Stars
261
4 Stars
52
3 Stars
25
2 Stars
17
1 Star
27
81%of customers recommend this product. 
(
298 out of 369
)
Best Buy Privacy Policy
Customer Reviews for Sony - 77" Class - OLED - A1E Series - 2160p - Smart - 4K UHD TV with HDR
Customer Rating
3 out of 5
3
poor picture
on March 6, 2020
Posted by: TerryLB
Gender:Male
Verified Purchase:Yes
i had a 2018 was great then 18 months it started green faces on left red faces on right. it was replaced by wxtended warranty. so i got a 2019 950 it is very had to adjust cant get the black out of it and colors very touchy.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support , March 8, 2020
Hi TerryLB, I understand that your xbr55x900f is having issues with the picture quality. Please try following the steps on the links below:

https://helpguide.sony.net/tv/fusltn1/v1/en-003/08-06_01.html

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x900f/articles/00026355

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
SONY store Username:
Model Number:
Issue:
Telephone Number:

~Earl
Written by a customer while visiting sony.com
Customer Rating
3 out of 5
3
Good image quality
on March 11, 2020
Posted by: Many167401
Gender:Male
Verified Purchase:Yes
I am no happy because when you activate bluetoo netflix dolbyvicion o hdr not work
No, I would not recommend this to a friend.
Response from sony.comBy Jay, Sony North America Customer Support, March 12, 2020
Hi, Many1674016018167627!

We are sorry to hear the issue with this TV. Regarding this case, please check the troubleshooting steps from the link below:
https://helpguide.sony.net/tv/fusltn1/v1/en-003/08-02_30.html

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Sony Store Username:
Model Number:
Issue:
Telephone Number:
Written by a customer while visiting sony.com
Customer Rating
2 out of 5
2
ONLY LASTED 2 MONTHS
on April 5, 2020
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
PURCHASED THIS SONY XBR-55X900F ULTRA SMART LED TV AND ONE MONTH AFTER I HAD IT INSTALLED ON THE WALL IT HAS COMPLETELY QUIT, IT SHUT ITSELF OFF AND WILL NOT COME BACK ON.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, April 6, 2020
Hi, johnprouse59, We are sorry to hear about your experience with your TV. To isolate this power issue, you may follow the troubleshooting sets from this article: https://www.sony.com/electronics/support/articles/00153674.

If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:

Name:
Sony website Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Vincent
Written by a customer while visiting sony.com
Customer Rating
4 out of 5
4
Quirky control
on April 17, 2020
Posted by: Whirlyburd
Gender:Male
Verified Purchase:Yes
No spectrum app. After watching Netflix you can’t just go back to Spectrum. You have to go to “INPUTS” and select the correct connection. Difficult for a non technical person like my wife!!!
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, April 18, 2020
Hi Whirlyburd, we're sorry to hear that you have an issue with your SONY unit. You may find this link helpful:

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x900f/articles/00147386

Please take note apps that can be installed may vary depending on the app developers and providers. Thank you for choosing SONY. ~Earl
Written by a customer while visiting sony.com
Customer Rating
5 out of 5
5
Great Value
on April 20, 2020
Posted by: RS63
Gender:Male
Verified Purchase:Yes
Excellent picture very easy to set up the way you want it. Sound is very good for a flat panel good value for the money.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, April 21, 2020
Awesome! We are happy to hear about your experience with your new Bravia TV. Thank you for the positive feedback and for choosing Sony! -Vincent
Written by a customer while visiting sony.com
Customer Rating
5 out of 5
5
Quality at it’s finest
on April 27, 2020
Posted by: MikeC67
Gender:Male
Verified Purchase:Yes
I bought this tv do the features and known quality of Sony. I have the same one in my living room. Picture and quality is outstanding. Price is a lot higher than similar brands But well worth the added expense knowingly this should outlast other cheaper brands. I recommend purchasing this tv.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, April 28, 2020
Hi, MikeC67, We are happy that you are enjoying your new Bravia TV, especially its picture quality. Thank you for choosing Sony! Enjoy! -Vincent
Written by a customer while visiting sony.com
Customer Rating
4 out of 5
4
Beautiful Pictures!
on May 7, 2020
Posted by: CruzForceST
Gender:Male
Verified Purchase:Yes
The TV is gorgeous. The pictures are lifelike. The 4K and HDR reproduction are superb. Netflix in 4K HDR, Hulu in 4K, PS4 Pro connected in 4K HDR. It has just about everything I want. My biggest gripes are the Google interface is not that great. It connects to Google Home, but it doesn't work too great. I wish it had Roku built in. I'll be purchasing a Roku device to use as my main OS instead. The speakers sound great, but same as most TV's these days, the dialog is very low but explosions and music are very loud.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, May 11, 2020
Hi CruzForceST, We are glad you love our X900F 4K HDR TV. The TV is packed with an array of technologies to deliver an awe-inspiring 4K HDR picture. With Full Array Local Dimming and our powerful X1 Extreme processor, you get to enjoy deeper black levels, greater contrast, and stunning clarity. And, our TRLUMINOS Display delivers smooth and vibrant colors.

We appreciate all of your feedback as it helps improve the product. Erin
Written by a customer while visiting sony.com
Customer Rating
2 out of 5
2
Locks up during this lock up
on May 10, 2020
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
Overall I am happy with the unit, but it is locking up frequently.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, May 15, 2020

Hi Daveabbott248, we're sorry to hear that you have an issue with your SONY unit. You may follow this link to better resolve the issue: https://helpguide.sony.net/tv/fusltn1/v1/en-003/07-01_04.html

We're glad you like our product. If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: ~Earl
Written by a customer while visiting sony.com
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