Customer reviews from sony.com
Sony - 77" Class - OLED - A1E Series - 2160p - Smart - 4K UHD TV with HDR
Average customer rating
4.3
(382 Reviews)
Rating breakdown 382 reviews
5 Stars
261
4 Stars
52
3 Stars
25
2 Stars
17
1 Star
27
81%of customers recommend this product.
(
298 out of
369)
Customer Reviews for Sony - 77" Class - OLED - A1E Series - 2160p - Smart - 4K UHD TV with HDR
Posted by: Jeffrey314
Gender:Male
Verified Purchase:Yes
I’ve had the X900F for about a month now and love it. The HD channels look so much better than on my old Sony HD TV and 4K is amazing. It turns on very quickly, configuring it was was extremely easy and very straightforward, the software is very well designed and does exactly what I want it to do, with no weirdness or crashes or apps quitting. The picture is great with no dim spots. And the sound is pretty good for TV speakers. I just love it.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , October 1, 2019
Hi, Jeffrey314!
We are happy that you are satisfied with your purchase. We also appreciate highlighting the features you love about the TV. Thank you for choosing Sony!
Erin
We are happy that you are satisfied with your purchase. We also appreciate highlighting the features you love about the TV. Thank you for choosing Sony!
Erin
Written by a customer while visiting sony.com
Posted by: MilesP10
Gender:Male
Verified Purchase:Yes
It’s been about a year or so and this tv has done me wonders! Not too far off from an Oled
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 1, 2019
Hi, MilesP10!
We're happy that you're satisfied with your purchase. Thank you for choosing Sony!
Regards,
Sam
We're happy that you're satisfied with your purchase. Thank you for choosing Sony!
Regards,
Sam
Written by a customer while visiting sony.com
Posted by: Gliveblk
Gender:Male
Verified Purchase:Yes
So I bought this TV about three weeks ago I was very reluctant because I’m a Samsung man. When the TV comes on it cuts right back off and I bought a brand new the picture is amazing but I’m thinking about taking it back and I spent all my heart and money to get the TV
Response from sony.comBy Sony North America Customer Support , October 1, 2019
Hi, Gliveblk1
We are sorry for the inconvenience. Please try following the steps below to isolate the issue.
https://www.sony.com/electronics/support/articles/00032613
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
sony.com Username:
Model Number:
Issue:
Telephone Number:
Regards,
Erin
We are sorry for the inconvenience. Please try following the steps below to isolate the issue.
https://www.sony.com/electronics/support/articles/00032613
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
sony.com Username:
Model Number:
Issue:
Telephone Number:
Regards,
Erin
Written by a customer while visiting sony.com
Posted by: Steve J
Gender:Male
Verified Purchase:Yes
I just purchased this TV online (Crutchfield) to replace an older Samsung. The TV was very easy to set-up and the picture is terrific right out of the box. SOund is decent but I have an existing soundbar (best bet for any TV). I've tried 4K streaming and the picture is simply amazing!! It will take a bit of time to become familiar with all that this TV has to offer, and I look forward to years of enjoyment. Great picture, sound, and features- the best "bang for the buck" that I've found AND it's a Sony!
I would recommend this to a friend!
Response from sony.comBy Sony Social Support, October 15, 2019
Hello, Steve J!
Wow, what an awesome review! We are happy to know that the unit meets your expectations. Thank you for choosing Sony!
~Zac
Wow, what an awesome review! We are happy to know that the unit meets your expectations. Thank you for choosing Sony!
~Zac
Written by a customer while visiting sony.com
Posted by: Bluejay2
Gender:Male
Verified Purchase:Yes
After 2 months, we are very happy with the TV. Excellent picture! The one minor glitch has been an occasional power-on problem that results in picture without sound. A second attempt has always cleared the problem.
I would recommend this to a friend!
Response from sony.comBy Jay, Sony North America Customer Support, November 13, 2019
Hi, Bluejay26018694339!
We apologize for the inconvenience that this may have caused. Good to know that you resolved this issue. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Store Username:
Model Number:
Issue:
Telephone Number:
We apologize for the inconvenience that this may have caused. Good to know that you resolved this issue. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Store Username:
Model Number:
Issue:
Telephone Number:
Written by a customer while visiting sony.com
Posted by: Wingman50
Gender:Male
Verified Purchase:Yes
Love this TV however gave it 4 stars because of the Android operating system. the android OS seems to be always lurking in the background and is slow and quirky. Like the Samsung OS much better. The TV color and depth are amazing. Adjustments for sports, movies and several other are really nice and add to the enjoyment. This is possibly the best LED TV available.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 26, 2019
Hello, Wingman50!
Thanks for commenting! We're very pleased and grateful for your kind words. We will surely take note of your feedback to improve our future products.
You may try following the steps on the link below to refresh the content of the TV:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x900f/articles/00114591
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support
Thanks for commenting! We're very pleased and grateful for your kind words. We will surely take note of your feedback to improve our future products.
You may try following the steps on the link below to refresh the content of the TV:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x900f/articles/00114591
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support
Written by a customer while visiting sony.com
Posted by: seattlestender
Gender:Male
Verified Purchase:Yes
We really liked the TV overall. It seemed to perform great. At the 11 month time frame all of a sudden it stopped working (4 red flashing lights - search on youtube). Sony customer support was quick to take back and provide a new one. Glad they took this action. Leaving as 3 stars because product should not die in less than a year. We'l see how long the replacement lasts.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, December 3, 2019
Hi, seattlestender!
Thank you for leaving a review on your Bravia TV. Hopefully, you will not experience the issue again on your replacement TV. We will forward this to the relevant team.
Regards,
Vincent
Thank you for leaving a review on your Bravia TV. Hopefully, you will not experience the issue again on your replacement TV. We will forward this to the relevant team.
Regards,
Vincent
Written by a customer while visiting sony.com
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
I bought this tv and I am very happy
The app on the tv are fantastic
The app on the tv are fantastic
I would recommend this to a friend!
Written by a customer while visiting sony.com