Customer reviews from sony.com
Sony - 77" Class - OLED - A1E Series - 2160p - Smart - 4K UHD TV with HDR
Average customer rating
4.3
(382 Reviews)
Rating breakdown 382 reviews
5 Stars
261
4 Stars
52
3 Stars
25
2 Stars
17
1 Star
27
81%of customers recommend this product.
(
298 out of
369)
Customer Reviews for Sony - 77" Class - OLED - A1E Series - 2160p - Smart - 4K UHD TV with HDR
Customer Rating
5
Excellence for a premium price
on January 28, 2018
Posted by: Anonymous
Bought it on sale and I think it’s the best for my needs.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: snips9203
Gender:Male
Verified Purchase:Yes
We purchased the 55" 930e in late December and it was installed 1/3/2018. So far so good. We really like how the installed apps helped to reduce the device clutter associated with our older TV. We also really like the Sonos Playbase. The picture is excellent and we are pleased with our purchase. As with an electronic device, the true test is its longevity so I look forward to many years of trouble free use and enjoyment.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: giantd
Gender:Female
Verified Purchase:Yes
Wifi does not work after update. Hard to get to work. Keeps saying contact sony.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, January 25, 2018
Hi giantd, we are sorry for the experience here. Please allow us to help you. To troubleshoot the TV, you may refer to the steps provided on the link below:
https://us.en.kb.sony.com/app/answers/detail/a_id/38403
Thanks, _Bob
https://us.en.kb.sony.com/app/answers/detail/a_id/38403
Thanks, _Bob
Written by a customer while visiting sony.com
Customer Rating
3
Excellent tv but...
on January 24, 2018
Posted by: Elias1234
Gender:Male
Beautiful. Design on back makes mounting difficult. But it says Dolby vision but it is not. Any hdmi connected device will NOT be supported. Sony has been unclear if they will or when. I am not happy as are many who bought oled TVs with it clearly marking it supporting Dolby vision.
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Posted by: Shortone418
Gender:Female
Verified Purchase:Yes
Purchased TV prior to the holidays, had it set up and delivered on 1/9/18. Love Sony TV’s. My last one was 12 years old, never had a problem with it. Felt bad about geting this new one as there was nothing wrong with the 12 year one, I just wanted a 4K smart TV.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: OldDancer
Gender:Male
Verified Purchase:Yes
Our new Sony XBR55X930E TV lacks several user-interface features that our older Panasonic plasma TV had. One is there is no printed detailed 'user guide.' The on-screen "Help" on the Sony TV is very limited and awkward to use. The various menus are mostly a mess and not very intuitive. On top of this we find the display of system text is often in a very small size font and in low-contrast to the background, making it difficult to read labels, instructions, etc. The setup and filling in of "Favorites" was especially bad in this regard.
Another big problem is the matter of setting up "Favorites" for frequently-watched channels... there is room for only four of these (we need 10 or 15) and we can find no way of displaying the list to allow for choosing a channel directly from the list. It is getting very tiresome to have to manually input three and four-character channel numbers every time we go to a new channel. And you have to have a "cheat sheet" listing of channels with the number ID in front of you all the time to know what to input for channel selection. Who is going to memorize the numbers for 10 - 15 channels? (This is BAD!)
Another problem is the voice recognition feature will not always allow you to select a TV channel to watch. We can say "Watch CNN" and it goes directly to the CNN channel. This works for a few other channels, but not the ones we watch the most. The voice control more often takes you to a list of movies or apps or Youtube items rather than a TV channel to watch. We can't find a list of voice commands to use to control the functioning of the TV set (or do anything else).
We also have a problem with audio synchronization which is unpredictable... sometimes OK, sometimes so bad you can't stand to watch the video images (when the sound is as much as a half-second behind the video). The same channel can be fine now, but when you come back later, it is way off. This is mostly on the SD channels, not on the HD channels. Does not occur with input from the DVD player. Have not tried Netflix or Youtube yet. We have a nice external 6.1 sound system hooked up to the TV and it makes no difference in the audio sync... same problems hooked up or not. Our previous TV (digital Panasonic plasma) hooked up in the same way to the very same cable service never had any audio sync problems.
Also, sometimes the "JUMP" function on the remote control 'forgets' what channel you were last tuned to and it takes you to a weird place on the tuner... usually with no program.
When we are trying to find our way with voice commands, it often takes us to a screen that tells us to complete the setup process by activating (or doing something) with our set-top box or cable box. No can do... we don't have a set-top box or anything else between the cable and the TV.
The only really positive thing we can say is the picture image is very good, especially on the HD digital channels and the BlueRay sources. Even the SD channels are better than on our old plasma TV. The color balance, saturation, contrast, brightness etc. all seem very good right out of the box. Have not tried any 4K sources yet but expect it to be excellent.
We have had this Sony for less than a week and must say it has so far been a disappointment and frustrating. We are starting to wish we had made another choice.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, January 23, 2018
Hi OldDancer, thank you very much for taking the time in writing us your honest review regarding the device. These suggestions are very much welcome for further improvements to our products and we are more than happy to take a look at this matter.
Best regards, _Bob
Best regards, _Bob
Written by a customer while visiting sony.com
Posted by: Janice m
Gender:Female
Verified Purchase:Yes
Glad I bought sony...the price was great for the features it came with!
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
5
Very Good..
on January 19, 2018
Posted by: ortagavia
Gender:Male
Very Good Job.. Just beatiful very nice.. Sony Bro Thanks..
I would recommend this to a friend!
Written by a customer while visiting sony.com