Customer reviews from sony.com
Sony - 77" Class - OLED - A1E Series - 2160p - Smart - 4K UHD TV with HDR
Average customer rating
4.3
(382 Reviews)
Rating breakdown 382 reviews
5 Stars
261
4 Stars
52
3 Stars
25
2 Stars
17
1 Star
27
81%of customers recommend this product.
(
298 out of
369)
Customer Reviews for Sony - 77" Class - OLED - A1E Series - 2160p - Smart - 4K UHD TV with HDR
Posted by: J12party
Gender:Male
Verified Purchase:Yes
Awesome TV sharpness and color are amazing price drop was big deal.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: tomm888
Gender:Male
Verified Purchase:Yes
The picture is the clearest I've ever seen. The color is lifelike and rich-plus there are ways to change the kind of picture you want according to what you are watching. I was able to fit a 20% larger and fits into the same wall unit as my last TV, yet it is lighter! The controls are easy to use and it is truly a smart TV!
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
1
Overpriced
on May 31, 2018
Posted by: Dubshred
Gender:Male
Bad black levels. No wireless headphone support. Remote and interface is bad.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, June 1, 2018
Hi Dubshred, Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. Please reach us at socialsupport@am.sony.com so we can assist you further. Thanks! ~Erin
Written by a customer while visiting sony.com
Posted by: Nick stewart
Gender:Male
Verified Purchase:Yes
Had it about a month and not very happy with it, was missing some parts
No, I would not recommend this to a friend.
Response from sony.comBy Zac, Sony North America Customer Support, May 23, 2018
Hi Nick stewart,
We are very sorry for the inconvenience this has caused, please send us an email at socialsupport@am.sony.com and include your product details and contact information and let us see how we can be of assistance.
We are very sorry for the inconvenience this has caused, please send us an email at socialsupport@am.sony.com and include your product details and contact information and let us see how we can be of assistance.
Written by a customer while visiting sony.com
Customer Rating
2
Can't control TV with non Sony receiver
on May 10, 2018
Posted by: Thefisherman123
Gender:Male
I just bought a Sony XBR65A1E 65-Inch 4K Ultra HD Smart BRAVIA OLED TV. After setting up the T.V. I hooked up my Yamaha 4K surround sound receiver. You can't control the TV with the receiver remote or the receiver with the T.V. the remote. The Yamaha receiver worked great with the Samsung T.V. that I had before. I only needed one remote to control the T.V., receiver and blueray player. I can't get the the cable box to play through the receiver so I had to hook the cable box directly to the T.V. I can only use the surround sound with the cable with an optical cable. If I new that I couldn't pare a non Sony receiver with this T.V. I would have never bought this T.V. The picture is great on this T.V. but I have to use different remotes to control the receiver, blueray, cable box and T.V. again. It's a big step backwards. The salespeople at the electronics store should be informed that you need a Sony 4k surround sound receiver to control your A.V. system. I'm very sorry to write such a negative review of this T.V. because I've been a fan of Sony products for many years.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, May 10, 2018
Hi Thefisherman123, we regret that the TV failed your expectation but appreciate your feedback nevertheless. We place a very high value on feedback from our customers because it allows us to continue to improve. To be able to use one remote control, both device should be HDMI-CEC compliant. You can check the details here: https://www.sony.com/electronics/support/articles/00161073
Rest assured that your feedback will be forwarded to the relevant department as we always looking to make Sony better.
Regards,
-Erin
Rest assured that your feedback will be forwarded to the relevant department as we always looking to make Sony better.
Regards,
-Erin
Written by a customer while visiting sony.com
Posted by: Velifer
Gender:Male
Verified Purchase:Yes
Love everything about this tv its great! If you want a true cinema experience go with Sony!
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: atm900
Gender:Male
Verified Purchase:Yes
The Picture quality is amazing. The sound from the speakers is much louder than previous TVs I've owned. The only issue I have is it seems you can't have multiple users set up to use youtube (i used my gmail account to set up the tv, and only that gmail can be used for youtube, as I am unable to fully log out). FYI: The box the TV came in says Bravia on the box.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: Beauney
Gender:Male
Verified Purchase:Yes
Very easy to setup. Picture is amazing! Still learning what all can be done with the remote.
I would recommend this to a friend!
Written by a customer while visiting sony.com