Customer reviews from sony.com
Sony - 77" Class - OLED - A1E Series - 2160p - Smart - 4K UHD TV with HDR
Average customer rating
4.3
(382 Reviews)
Rating breakdown 382 reviews
5 Stars
261
4 Stars
52
3 Stars
25
2 Stars
17
1 Star
27
81%of customers recommend this product.
(
298 out of
369)
Customer Reviews for Sony - 77" Class - OLED - A1E Series - 2160p - Smart - 4K UHD TV with HDR
Posted by: Théron
Gender:Male
Verified Purchase:Yes
I'm a long time Sony Fan and still own Sony's first original 4K TV, and it still looks great, but this new 900 series is simply awesome.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: Dcoop007
Verified Purchase:Yes
I 've been a SONY owner for the last 30 years... and very few disappointments. my last set failed after 9 years while my 2 previous sets were still running when I sold them... so I spent more than I wanted to but so far it's been a great picture and fairly easy to use apps.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: Tlacy1914
Gender:Male
Verified Purchase:Yes
I've had this for a since October and although the 4k display was jumpy, I didn't watch much of that content so I decided to live with it. Now the sound crackles. Cable, Wi-Fi, or lan, it doesn't matter.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, May 28, 2019
Hello Tlacy1914,
We regret to know that you are having issues with this television, please check the link below and follow the steps provided to isolate the fix the issue:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x930e/articles/00008267
Regards,
Zac
Sony Social Support
We regret to know that you are having issues with this television, please check the link below and follow the steps provided to isolate the fix the issue:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x930e/articles/00008267
Regards,
Zac
Sony Social Support
Written by a customer while visiting sony.com
Posted by: Chooch
Gender:Male
Verified Purchase:Yes
Bought this eight month ago and the screen is has physical damage (A CRACK)
No, I would not recommend this to a friend.
Response from sony.comBy Sony Social Support, August 21, 2019
Hello, Chooch!
We regret to hear about this experience, please email us at socialsupport@am.sony.com with the following details so we can help you out:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Best Time to Call:
Sincerely,
Zac
Sony Social Support
We regret to hear about this experience, please email us at socialsupport@am.sony.com with the following details so we can help you out:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Best Time to Call:
Sincerely,
Zac
Sony Social Support
Written by a customer while visiting sony.com
Posted by: Jack the Rater
Gender:Male
Verified Purchase:Yes
Beautiful picture! Unfortunately, mediocre sound lacking clarity, and Android tv is awkward. Also, no word from Sony as to upgrading with Apple TV app—a must for those in the Apple world. Was going to buy 3 more sets, but halted awaiting news on Apple app upgrades and availability on new Sony’s. May be forced to shift to Samsung or LG!
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support , September 4, 2019
Hi, Jack the Rater!
We regret that the TV did not meet your expectations. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback.
Regards,
Erin
We regret that the TV did not meet your expectations. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback.
Regards,
Erin
Written by a customer while visiting sony.com
Customer Rating
5
Just what the doctor (me) ordered!
on March 14, 2020
Posted by: Docgastro
Gender:Male
I've had mine for about 2 years. Proud to say that with the audio connected to my Bose system I enjoy what I consider the best that I can ever need. With Netflix built in and other "smart" features, I feel that I will never need more entertainment devices. The 55" is perfect for my room. The colors and sharpness are top notch. Just as an aside I still have my old SONY Trinitron that has been made digital and it still works like new.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , March 15, 2020
@Docgastro, awesome! I am glad that you are happy with the TV. We appreciate your kind words and thanks for choosing Sony! -Erin
Written by a customer while visiting sony.com
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
Great TV, and sonos integration and very pleased over the past 2 years.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
2
Apps issue
on July 25, 2020
Posted by: Blola
Gender:Male
Bought this Tv 3years ago and for some reason i can download apps like HBO, Peakock Tv and reasons stated are either its not available in my country or version not compatible with Tv.
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com