Customer reviews from sony.com
Sony - 77" Class - OLED - A1E Series - 2160p - Smart - 4K UHD TV with HDR
Average customer rating
4.3
(382 Reviews)
Rating breakdown 382 reviews
5 Stars
261
4 Stars
52
3 Stars
25
2 Stars
17
1 Star
27
81%of customers recommend this product.
(
298 out of
369)
Customer Reviews for Sony - 77" Class - OLED - A1E Series - 2160p - Smart - 4K UHD TV with HDR
Customer Rating
3
BUYER BE WARNED Lifting on one side
on March 2, 2018
Posted by: Cautiousbuyer
Gender:Male
Delivered on 1/7/2018. I noticed the frame is lifting up leaving a gap from the bottom. If a light is on in a darkened room the light can be clearly be seen from underneath the TV. The five degree lean back is a flawed design, this TV is too heavy for such a design and thus is putting undo stress on the frame. Best looking TV yet but may destroy itself by its flawed design.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, March 2, 2018
Hi Cautiousbuyer,
Sony takes into consideration all feedback to improve the performance and quality of our products and services, we're always looking to make Sony better.
We appreciate your time sharing this feedback.
Thanks,
Zac
Sony takes into consideration all feedback to improve the performance and quality of our products and services, we're always looking to make Sony better.
We appreciate your time sharing this feedback.
Thanks,
Zac
Written by a customer while visiting sony.com
Customer Rating
2
Can't control TV with non Sony receiver
on May 10, 2018
Posted by: Thefisherman123
Gender:Male
I just bought a Sony XBR65A1E 65-Inch 4K Ultra HD Smart BRAVIA OLED TV. After setting up the T.V. I hooked up my Yamaha 4K surround sound receiver. You can't control the TV with the receiver remote or the receiver with the T.V. the remote. The Yamaha receiver worked great with the Samsung T.V. that I had before. I only needed one remote to control the T.V., receiver and blueray player. I can't get the the cable box to play through the receiver so I had to hook the cable box directly to the T.V. I can only use the surround sound with the cable with an optical cable. If I new that I couldn't pare a non Sony receiver with this T.V. I would have never bought this T.V. The picture is great on this T.V. but I have to use different remotes to control the receiver, blueray, cable box and T.V. again. It's a big step backwards. The salespeople at the electronics store should be informed that you need a Sony 4k surround sound receiver to control your A.V. system. I'm very sorry to write such a negative review of this T.V. because I've been a fan of Sony products for many years.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, May 10, 2018
Hi Thefisherman123, we regret that the TV failed your expectation but appreciate your feedback nevertheless. We place a very high value on feedback from our customers because it allows us to continue to improve. To be able to use one remote control, both device should be HDMI-CEC compliant. You can check the details here: https://www.sony.com/electronics/support/articles/00161073
Rest assured that your feedback will be forwarded to the relevant department as we always looking to make Sony better.
Regards,
-Erin
Rest assured that your feedback will be forwarded to the relevant department as we always looking to make Sony better.
Regards,
-Erin
Written by a customer while visiting sony.com
Customer Rating
1
Dimples in screen
on August 19, 2017
Posted by: Kdoggydizzle
Gender:Male
I've received 2 of these and both have 2 distinct dimples in the screen towards the middle a little above halfway. Easily viewable from any side angle
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, August 21, 2017
Hi, Kdoggydizzle, We're sorry for the inconvenience. Reference to this issue, you may check the link below:
https://us.en.kb.sony.com/app/answers/detail/a_id/39807.
Regards, _Bob
https://us.en.kb.sony.com/app/answers/detail/a_id/39807.
Regards, _Bob
Written by a customer while visiting sony.com
Customer Rating
4
Great picture quality had to buy two.
on September 9, 2017
Posted by: vvsf
Gender:Male
Great quality on the picture, and sound.
Had to buy two, one for the living room and bedroom.
Because i eyes couldn't go back to watching TV on non OLED tv's
Wish the the stand angle could tilt more straight and Android TV operating system could be better, its very buggy . YouTube App is always never crashing, unless I reboot the whole tv
Had to buy two, one for the living room and bedroom.
Because i eyes couldn't go back to watching TV on non OLED tv's
Wish the the stand angle could tilt more straight and Android TV operating system could be better, its very buggy . YouTube App is always never crashing, unless I reboot the whole tv
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
5
Incredible combination of video and audio.
on November 9, 2017
Posted by: jaffreywali
Gender:Male
This TV, is classic Sony. It goes beyond your traditional consumer products to something Bang and Olufsen would make. Amazing audio, video and styling. As far as I can tell, this TV has no weakness. Sony at it’s best.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
5
Sublime, cannot describe in words the beauty
on August 15, 2018
Posted by: Kevin jb
Gender:Male
This tv is not a tv, it is a portal into a new dimension of entertainment. Watching 4K UHD movies on this will arrest all of the fear within you and vanquish your heart grasping at the strings of your soul.
This tv will remind you of why our universe is so beautiful and what a good investment it is in yourself and in your family to experience stories as you never have before.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
5
Sony AE1 has the best picture I’ve ever seen.
on December 10, 2017
Posted by: Mark A
Gender:Male
Sonos and Sony - A match made in heaven! I’ve been a Sony owner for over 50 years!
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
1
Terrible connectivity
on June 9, 2017
Posted by: Jsh1967
Gender:Male
Mine won't mirror my Samsung. Apps dont close. The response time after a selection is getting slower, around 9 seconds. I definitely do not recommend this TV.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, June 10, 2017
Hi Jsh1967, we apologize for any inconvenience. You may refer to the link below to troubleshoot the issue:
https://us.en.kb.sony.com/app/answers/detail/a_id/48879/p/61659,95543,96636,96862/c/65,66/kw/screen%20mirroring
https://us.en.kb.sony.com/app/answers/detail/a_id/60594
Regards,
~Erin
https://us.en.kb.sony.com/app/answers/detail/a_id/48879/p/61659,95543,96636,96862/c/65,66/kw/screen%20mirroring
https://us.en.kb.sony.com/app/answers/detail/a_id/60594
Regards,
~Erin
Written by a customer while visiting sony.com