Customer reviews from sony.com
Sony - 77" Class - OLED - A1E Series - 2160p - Smart - 4K UHD TV with HDR
Average customer rating
4.3
(382 Reviews)
Rating breakdown 382 reviews
5 Stars
261
4 Stars
52
3 Stars
25
2 Stars
17
1 Star
27
81%of customers recommend this product.
(
298 out of
369)
Customer Reviews for Sony - 77" Class - OLED - A1E Series - 2160p - Smart - 4K UHD TV with HDR
Customer Rating
2
Sony?
on February 4, 2021
Posted by: Curmudgeon306
Gender:Male
My two-year-old Sony Bravia won’t turn on, and when it does turn on the remote doesn’t work! totally frustrating! goodbye Sony!
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Customer Rating
1
Sony TV
on March 25, 2021
Posted by: Sheeba
Gender:Female
Disappointing, as soon as my warrant expired it is as good as dead. no picture
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Posted by: David00013
Gender:Male
Verified Purchase:Yes
Very happy with this TV‘s ability to do HDR on Dolby vision and HDR 10. Only bad thing that I can think of is that it doesn’t have 120 frames per second while in 4K
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: Cspen
Gender:Male
Verified Purchase:Yes
I bought this tv and within a few days it has 4 flashing red lights and won't work. Nobody can fix it either. Sony is not reliable
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Customer Rating
3
Great Picture Quality, Horrible Android TV.
on March 1, 2018
Posted by: pduncan1963
Gender:Male
I have to say that this has the picture on this television is outstanding. Great pure blacks, great color, great contrast. But that is where my praises end.
I have to say the Android operating system used Sony uses to run this thing is horrible. When scrolling through the menu, there is at least a 2 second lag from the button push to action on the screen. Adjusting volume and changing the channel with the built in tuner give the same horrible lag. The Netflix, Amazon and HBO Go apps all respond slowly and buffer way too often when playing 4K video (as compared to Apple TV side by side.)
The horrible Android TV operating system really really tempers the enjoyment of the stellar picture quality. It's really a shame. I wanted to love this television. The picture, yes.... .everything else. Big fat NOPE.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, March 1, 2018
Hi pduncan1963,
We regret to hear that this unit failed to meet your expectation, Sony takes into consideration all feedback to improve the performance and quality of our products and services, we're always looking to make Sony better.
Regards,
Zac
We regret to hear that this unit failed to meet your expectation, Sony takes into consideration all feedback to improve the performance and quality of our products and services, we're always looking to make Sony better.
Regards,
Zac
Written by a customer while visiting sony.com
Customer Rating
5
Best picture since my HX929
on June 18, 2017
Posted by: rcossio777
Gender:Male
Amazing image. I calibrate all my tvs out of the box (isf certified) and what Sony did is out of this world. My people that want a great setting, just use cinema pro picture setting and the tv has brought true picture setting closer than any other set I have worked on. Keep it up Sony!!
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
1
Buyer beware - Warping of screen centrally
on December 30, 2017
Posted by: AmDa
Gender:Male
I own a brand new 65 inch version of this TV. While the picture is amazing, there are two areas where the screen is warped centrally, at the site of where the speakers are behind the screen. It is noticeable when the TV is off. The initial TV I purchased had this issue, so I returned it and got it replaced but the new one has the exact same issue. Clearly, this is a manufacturing issue with Sony. I plan to keep the TV as I am sure if I returned this one the next one would have the same thing. Very disappointing for such an expensive TV set which is otherwise lovely. I can't believe Sony QC would allow such a defect to ship to the consumer. I don't see myself ever purchasing another Sony TV after this.
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Customer Rating
4
Great Panel lack luster OS
on July 28, 2018
Posted by: Jazztr
Gender:Male
I have had the 65A1E for a few months now and, I would say that the choice of OS for a TV of this price point should have been better thought out. I find that the OS freezes, locks up, and really is not worthy of such a wonderful panel. Wifi has stopped working twice I have had to restart the TV or reset to factory setting and reconfigure it both times. The TV's design is unique, the form is elegant and looks good in any setting, however, the OS and its' quirks are flawed and stains the Sony name. I have been with Sony since the 80's from gaming systems to TV's and this OS choice for a flagship Panel was not a correct business choice.
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com