Customer reviews from sony.com
Sony - 77" Class - OLED - A1E Series - 2160p - Smart - 4K UHD TV with HDR
Average customer rating
4.3 out of 5
4.3
(382 Reviews)
Open Ratings Snapshot
Rating breakdown 382 reviews
5 Stars
261
4 Stars
52
3 Stars
25
2 Stars
17
1 Star
27
81%of customers recommend this product. 
(
298 out of 369
)
Best Buy Privacy Policy
Customer Reviews for Sony - 77" Class - OLED - A1E Series - 2160p - Smart - 4K UHD TV with HDR
Customer Rating
3 out of 5
3
It’s hard for the TV to come on
on September 28, 2019
Posted by: Gliveblk
Gender:Male
Verified Purchase:Yes
So I bought this TV about three weeks ago I was very reluctant because I’m a Samsung man. When the TV comes on it cuts right back off and I bought a brand new the picture is amazing but I’m thinking about taking it back and I spent all my heart and money to get the TV
Response from sony.comBy Sony North America Customer Support , October 1, 2019
Hi, Gliveblk1

We are sorry for the inconvenience. Please try following the steps below to isolate the issue.

https://www.sony.com/electronics/support/articles/00032613


If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
sony.com Username:
Model Number:
Issue:
Telephone Number:


Regards,

Erin
Written by a customer while visiting sony.com
Customer Rating
5 out of 5
5
All around great
on September 28, 2019
Posted by: MilesP10
Gender:Male
Verified Purchase:Yes
It’s been about a year or so and this tv has done me wonders! Not too far off from an Oled
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 1, 2019
Hi, MilesP10!

We're happy that you're satisfied with your purchase. Thank you for choosing Sony!

Regards,
Sam
Written by a customer while visiting sony.com
Customer Rating
5 out of 5
5
Fantastic TV
on September 27, 2019
Posted by: Jeffrey314
Gender:Male
Verified Purchase:Yes
I’ve had the X900F for about a month now and love it. The HD channels look so much better than on my old Sony HD TV and 4K is amazing. It turns on very quickly, configuring it was was extremely easy and very straightforward, the software is very well designed and does exactly what I want it to do, with no weirdness or crashes or apps quitting. The picture is great with no dim spots. And the sound is pretty good for TV speakers. I just love it.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , October 1, 2019
Hi, Jeffrey314!

We are happy that you are satisfied with your purchase. We also appreciate highlighting the features you love about the TV. Thank you for choosing Sony!


Erin
Written by a customer while visiting sony.com
Customer Rating
4 out of 5
4
The best tv for the price range
on September 8, 2019
Posted by: Türkiye 718
Gender:Male
Verified Purchase:Yes
The best tv for the price range but if you charge your Bose headphones with USB hub you will likely lost sounds from the tv
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 10, 2019
Hi, Türkiye 718! Your feedback is highly appreciated. It will be a big help in improving the quality of our products. Thank you for sharing your review. ~Ralph
Written by a customer while visiting sony.com
Customer Rating
4 out of 5
4
Great Picture, Some Faults
on September 1, 2019
Posted by: Jack the Rater
Gender:Male
Verified Purchase:Yes
Beautiful picture! Unfortunately, mediocre sound lacking clarity, and Android tv is awkward. Also, no word from Sony as to upgrading with Apple TV app—a must for those in the Apple world. Was going to buy 3 more sets, but halted awaiting news on Apple app upgrades and availability on new Sony’s. May be forced to shift to Samsung or LG!
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support , September 4, 2019
Hi, Jack the Rater!

We regret that the TV did not meet your expectations. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback.


Regards,

Erin
Written by a customer while visiting sony.com
Customer Rating
1 out of 5
1
1 dead HDMI port and screen is starting to fail
on August 26, 2019
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
After having this TV for about 9 months 1 of the HDMI ports does not work and there is now a green line going all the way down the right side of the screen when watching the TV. I spent alot of hard earned money on this TV and I am very disappointed.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, August 28, 2019
Hi, Ryandunn1977!

We are sorry to hear about your experience. We suggest performing troubleshooting steps to isolate the issues:

- https://www.sony.com/electronics/support/articles/00023479
- https://www.sony.com/electronics/support/articles/00030375

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Amazon Username:
Model Number:
Issue:
Telephone Number:


Sincerely,

Vincent
Sony Social Support
Written by a customer while visiting sony.com
Customer Rating
5 out of 5
5
Great picture quality
on August 23, 2019
Posted by: Kazumi
Gender:Male
Verified Purchase:Yes
Son loves gaming color performance, black is black, white is white
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , August 27, 2019
Hi Franco boy,

Good to know that your son loves this TV. Thank you for choosing Sony!


Erin
Written by a customer while visiting sony.com
Customer Rating
4 out of 5
4
Poor screen
on August 17, 2019
Posted by: Chooch
Gender:Male
Verified Purchase:Yes
Bought this eight month ago and the screen is has physical damage (A CRACK)
No, I would not recommend this to a friend.
Response from sony.comBy Sony Social Support, August 21, 2019
Hello, Chooch!

We regret to hear about this experience, please email us at socialsupport@am.sony.com with the following details so we can help you out:

Name:
Username:
Model Number:
Issue:
Telephone Number:
Best Time to Call:


Sincerely,

Zac
Sony Social Support
Written by a customer while visiting sony.com
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