Customer reviews from sony.com
Sony - 77" Class - OLED - A1E Series - 2160p - Smart - 4K UHD TV with HDR
Average customer rating
4.3
(382 Reviews)
Rating breakdown 382 reviews
5 Stars
261
4 Stars
52
3 Stars
25
2 Stars
17
1 Star
27
81%of customers recommend this product.
(
298 out of
369)
Customer Reviews for Sony - 77" Class - OLED - A1E Series - 2160p - Smart - 4K UHD TV with HDR
Customer Rating
5
Liked my first Bravia so much, I bought another.
on June 8, 2019
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
Easy to shop, purchase, install, setup, and operate. Great reception on an attic antenna (we cut the cord) and satellite internet. Buttons on the controller are intuitive and screen directions are clear. Picture is so good it almost looks like 3-D. Sound is clear, not muddled (very impt. to us old folks). Because I am a bass-o-phile, I'll add a subwoofer.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: Ednmod
Gender:Male
Verified Purchase:Yes
I have had the TV up and running for about three weeks and I am very pleased with the quality of the picture both bright and colorful. I have the TV hooked up to my over the air antenna and through ARC to the ARC output of my homer theater receiver. The TV pulled in over 90 station through the antenna. The local stations are gorgeous especially the live sports. Blu-Rays are bright and the colors vibrant. I have not played with the smart portion of the television that much. My only complaint is you have to inform the TV which speakers you are using the televisions or external speakers
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: Nickname2000
Gender:Male
Verified Purchase:Yes
Replaced an old monitor and was blown away with how good the picture is on my new Sony! A long time fan... have a Sony 3D projector as well. They do it right!!
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
1
1 dead HDMI port and screen is starting to fail
on August 26, 2019
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
After having this TV for about 9 months 1 of the HDMI ports does not work and there is now a green line going all the way down the right side of the screen when watching the TV. I spent alot of hard earned money on this TV and I am very disappointed.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, August 28, 2019
Hi, Ryandunn1977!
We are sorry to hear about your experience. We suggest performing troubleshooting steps to isolate the issues:
- https://www.sony.com/electronics/support/articles/00023479
- https://www.sony.com/electronics/support/articles/00030375
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Amazon Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Sony Social Support
We are sorry to hear about your experience. We suggest performing troubleshooting steps to isolate the issues:
- https://www.sony.com/electronics/support/articles/00023479
- https://www.sony.com/electronics/support/articles/00030375
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Amazon Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Sony Social Support
Written by a customer while visiting sony.com
Posted by: Sammy347
Gender:Male
Verified Purchase:Yes
i love this tv greate features good quality every device i have is sony love this brand
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
1
Loved this TV until I hated it
on January 27, 2020
Posted by: JDinRedmond
Gender:Male
Great TV, until it decided it didn't want to turn on any more. And then after a factory reset it decided it would only play sound for some of the channels/services, and none were what I loaded, and it decided the Sony soundbar wasn't worthy of sound. This went from an awesome TV to suddenly junk, low and behold less that 6 months after the 1 year warranty expired.
I was hoping Sony was back, and for a brief while, it was awesome. Now I'm looking at either an expensive repair or having to just throw the X900F away and start with a new TV. Given complaints I've seen that the inability to power on hits a number of units, looks like my best option unfortunately is to replace the TV. :(
I was hoping Sony was back, and for a brief while, it was awesome. Now I'm looking at either an expensive repair or having to just throw the X900F away and start with a new TV. Given complaints I've seen that the inability to power on hits a number of units, looks like my best option unfortunately is to replace the TV. :(
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, January 28, 2020
Hi, JDinRedmond!
We are sorry to hear about your experience with your Sony TV. Please check if your TV runs the latest firmware. Download and install the updated software if your TV is outdated: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x900f/downloads.
If still getting the same issue, kindly send us an email at socialsupport@am.sony.com with the following details:
Name:
Amazon Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Sony Social Support
We are sorry to hear about your experience with your Sony TV. Please check if your TV runs the latest firmware. Download and install the updated software if your TV is outdated: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x900f/downloads.
If still getting the same issue, kindly send us an email at socialsupport@am.sony.com with the following details:
Name:
Amazon Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Sony Social Support
Written by a customer while visiting sony.com
Posted by: knick2
Gender:Male
Verified Purchase:Yes
I have had this TV in my home office for about a month, and it is a HUGE upgrade from a 10 year TV from another manufacturer.
As always, Althof's does a great job of selling, servicing, and supporting Sony products.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , February 9, 2020
Hi, knick2!
We are glad you love our X900F 4K HDR TV. The TV is packed with an array of technologies to deliver an awe-inspiring 4K HDR picture. With Full Array Local Dimming and our powerful X1 Extreme processor, you get to enjoy deeper black levels, greater contrast, and stunning clarity. And, our TRLUMINOS Display delivers smooth and vibrant colors.
Regards,
Erin
We are glad you love our X900F 4K HDR TV. The TV is packed with an array of technologies to deliver an awe-inspiring 4K HDR picture. With Full Array Local Dimming and our powerful X1 Extreme processor, you get to enjoy deeper black levels, greater contrast, and stunning clarity. And, our TRLUMINOS Display delivers smooth and vibrant colors.
Regards,
Erin
Written by a customer while visiting sony.com
Posted by: Mkd545
Gender:Female
Verified Purchase:Yes
Have had this TV for months now. Works well, great picture, good sound and hooks up to my bluetooth headphones just fine. No complaints here. Had Netflix freeze up on me once. Could get everything but that and Netflix worked fine on my other tv and computer so not their issue. After searching on the internet for a fix I just had to unplug the tv for several minutes and plug it back in. Just like a computer, it reset itself and worked just fine.
I would recommend this to a friend!
Response from sony.comBy Jay, Sony North America Customer Support, February 10, 2020
Hi, Mkd5456019254955!
We are glad you love the picture display and sound quality of this X900F 4K HDR TV. Related to the rare Netflix issue, you can use as reference guide the provided troubleshooting steps from the link below:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x900f/articles/00230344
We are glad you love the picture display and sound quality of this X900F 4K HDR TV. Related to the rare Netflix issue, you can use as reference guide the provided troubleshooting steps from the link below:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x900f/articles/00230344
Written by a customer while visiting sony.com