Customer reviews from sony.com
Sony - 77" Class - OLED - A1E Series - 2160p - Smart - 4K UHD TV with HDR
Average customer rating
4.3
(382 Reviews)
Rating breakdown 382 reviews
5 Stars
261
4 Stars
52
3 Stars
25
2 Stars
17
1 Star
27
81%of customers recommend this product.
(
298 out of
369)
Customer Reviews for Sony - 77" Class - OLED - A1E Series - 2160p - Smart - 4K UHD TV with HDR
Posted by: Ace12345678
Gender:Male
Verified Purchase:Yes
We've had this TV since last February. We love the picture, sound, and all the features. The remote is the only reason that we don't give it a 5 star. It is slow and not very user friendly. Despite the cumbersome remote, we would definitely buy this TV again.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: seattlestender
Gender:Male
Verified Purchase:Yes
We really liked the TV overall. It seemed to perform great. At the 11 month time frame all of a sudden it stopped working (4 red flashing lights - search on youtube). Sony customer support was quick to take back and provide a new one. Glad they took this action. Leaving as 3 stars because product should not die in less than a year. We'l see how long the replacement lasts.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, December 3, 2019
Hi, seattlestender!
Thank you for leaving a review on your Bravia TV. Hopefully, you will not experience the issue again on your replacement TV. We will forward this to the relevant team.
Regards,
Vincent
Thank you for leaving a review on your Bravia TV. Hopefully, you will not experience the issue again on your replacement TV. We will forward this to the relevant team.
Regards,
Vincent
Written by a customer while visiting sony.com
Posted by: Wingman50
Gender:Male
Verified Purchase:Yes
Love this TV however gave it 4 stars because of the Android operating system. the android OS seems to be always lurking in the background and is slow and quirky. Like the Samsung OS much better. The TV color and depth are amazing. Adjustments for sports, movies and several other are really nice and add to the enjoyment. This is possibly the best LED TV available.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 26, 2019
Hello, Wingman50!
Thanks for commenting! We're very pleased and grateful for your kind words. We will surely take note of your feedback to improve our future products.
You may try following the steps on the link below to refresh the content of the TV:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x900f/articles/00114591
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support
Thanks for commenting! We're very pleased and grateful for your kind words. We will surely take note of your feedback to improve our future products.
You may try following the steps on the link below to refresh the content of the TV:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x900f/articles/00114591
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support
Written by a customer while visiting sony.com
Posted by: Bluejay2
Gender:Male
Verified Purchase:Yes
After 2 months, we are very happy with the TV. Excellent picture! The one minor glitch has been an occasional power-on problem that results in picture without sound. A second attempt has always cleared the problem.
I would recommend this to a friend!
Response from sony.comBy Jay, Sony North America Customer Support, November 13, 2019
Hi, Bluejay26018694339!
We apologize for the inconvenience that this may have caused. Good to know that you resolved this issue. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Store Username:
Model Number:
Issue:
Telephone Number:
We apologize for the inconvenience that this may have caused. Good to know that you resolved this issue. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Store Username:
Model Number:
Issue:
Telephone Number:
Written by a customer while visiting sony.com
Posted by: Sammy347
Gender:Male
Verified Purchase:Yes
i love this tv greate features good quality every device i have is sony love this brand
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
1
Dead after two years!
on October 14, 2019
Posted by: Ninobrown
Gender:Male
I bought this in 2017. The picture turn black in 8 months, it was repaired and was working again. After 1 year the picture completely died again and it was out of warranty. So I didn't bother to fix it. This model is garbage. I am very disappointed.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support , October 16, 2019
Hi, Ninobrown!
We are sorry that the TV did not live up to your expectations. Please visit our service website to have the TV repaired.
https://us.esupport.sony.com/support/s/service?language=en_US
Regards,
Erin
We are sorry that the TV did not live up to your expectations. Please visit our service website to have the TV repaired.
https://us.esupport.sony.com/support/s/service?language=en_US
Regards,
Erin
Written by a customer while visiting sony.com
Posted by: Steve J
Gender:Male
Verified Purchase:Yes
I just purchased this TV online (Crutchfield) to replace an older Samsung. The TV was very easy to set-up and the picture is terrific right out of the box. SOund is decent but I have an existing soundbar (best bet for any TV). I've tried 4K streaming and the picture is simply amazing!! It will take a bit of time to become familiar with all that this TV has to offer, and I look forward to years of enjoyment. Great picture, sound, and features- the best "bang for the buck" that I've found AND it's a Sony!
I would recommend this to a friend!
Response from sony.comBy Sony Social Support, October 15, 2019
Hello, Steve J!
Wow, what an awesome review! We are happy to know that the unit meets your expectations. Thank you for choosing Sony!
~Zac
Wow, what an awesome review! We are happy to know that the unit meets your expectations. Thank you for choosing Sony!
~Zac
Written by a customer while visiting sony.com
Posted by: ThinTV
Gender:Male
Verified Purchase:Yes
It’s a nice product. I bought last years model because it was thinner than current models. The androidtv interface is nice, but slow. it would be nice if Sony can make the remote control act like a mouse. Otherwise I’m happy with the picture and sound.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , October 8, 2019
Hi, ThinTV!
We are glad that you are happy with your TV. Rest assured that we will pass your feedback or suggestions to the proper team for consideration. Thank you for choosing Sony!
Erin
We are glad that you are happy with your TV. Rest assured that we will pass your feedback or suggestions to the proper team for consideration. Thank you for choosing Sony!
Erin
Written by a customer while visiting sony.com