Customer reviews from Western Digital
WD - My Cloud EX4100 32TB 4-Bay External Network Storage (NAS) - Black
Average customer rating
3.7
(18 Reviews)
Rating breakdown 18 reviews
5 Stars
10
4 Stars
1
3 Stars
2
2 Stars
1
1 Star
4
0%of customers recommend this product.
(
0 out of
1)
Customer Reviews for WD - My Cloud EX4100 32TB 4-Bay External Network Storage (NAS) - Black
Customer Rating
5
Fast, easy and reliable NAS
on June 29, 2021
Posted by: Anonymous
Transfer speeds are great on my gigabit network. The NAS is easy to set up and functions like a regular network drive. Availability is also great, mine hasn't crashed so far in over a year. WD keeps pushing out firmware updates to keep the device secure. One very helpful and smart feature is the built-in recycle bin. Files you delete from the NAS end up there if you enable it, thus eliminating the risk of accidentally permanently deleting important files from your network drives.
Written by a customer while visiting Western Digital
Posted by: Anonymous
Verified Purchase:Yes
Took too long to ship out product. Received a bad unit and they weren't able to replace fast enough so just requested a refund and purchased elsewhere.
Response from Western DigitalBy SM OLS, March 14, 2022
Hello,
We're sorry to hear about your user experience with the WD My Cloud Expert Series EX4100 and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review. We want an opportunity to make this right and assist you directly to get your concern addressed by our next level of support.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with the WD My Cloud Expert Series EX4100 and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review. We want an opportunity to make this right and assist you directly to get your concern addressed by our next level of support.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: Simon
Verified Purchase:Yes
HDD installation and initial startup went fine , but I am unable to add accounts other than the Admin. Any invites sent to other users fail. Even though I send the invite via e-mail, when they click the link they get an error message saying their request to join is rejected by admin.
Response from Western DigitalBy SM OLS, April 14, 2022
Hello,
We're sorry to hear about your user experience with WD My Cloud Expert Series EX4100 and appreciate your time for providing the review.
We would like to directly work with you to gather more details about the issue so that we can provide appropriate resolution or we would request you to open a support ticket with brief query. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with WD My Cloud Expert Series EX4100 and appreciate your time for providing the review.
We would like to directly work with you to gather more details about the issue so that we can provide appropriate resolution or we would request you to open a support ticket with brief query. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: Nick N
Verified Purchase:Yes
The processing speed is clunky and getting to what you need is cumbersome with that in mind. For the cost, I would not purchase again.
Response from Western DigitalBy SM OLS Team, July 15, 2021
Hi Nick N,
We understand that you had a bad experience with the WD My Cloud EX4100 device and appreciate for bringing this matter to our attention. This issue can be better resolved over the call so we would request you to kindly call us. This way we will ask you a few questions related to your issue and provide you the best customer support.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure a good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
We understand that you had a bad experience with the WD My Cloud EX4100 device and appreciate for bringing this matter to our attention. This issue can be better resolved over the call so we would request you to kindly call us. This way we will ask you a few questions related to your issue and provide you the best customer support.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure a good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: Najib
Verified Purchase:Yes
system is not working as designed, no one can help
Response from Western DigitalBy SM OLS Team, December 15, 2021
Hello,
We're sorry to hear about your user experience with the WD My Cloud Expert Series EX4100 and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review therefore we request you give us a call so that we can gather more information to isolate the issue and provide an appropriate resolution. We'd be happy to help.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with the WD My Cloud Expert Series EX4100 and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review therefore we request you give us a call so that we can gather more information to isolate the issue and provide an appropriate resolution. We'd be happy to help.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: DeltaIV
Verified Purchase:Yes
please insure to enter the complete address. Missing second address line was divesting.
Response from Western DigitalBy SM OLS, May 24, 2022
Hello,
We're sorry to hear about your user experience with WD My Cloud Expert Series EX4100 and appreciate your time for providing the review.
We would like to directly work with you to gather more details about the issue so that we can provide appropriate resolution or we would request you to open a support ticket. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with WD My Cloud Expert Series EX4100 and appreciate your time for providing the review.
We would like to directly work with you to gather more details about the issue so that we can provide appropriate resolution or we would request you to open a support ticket. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
4
third party drive support
on May 31, 2022
Posted by: rizi
Does this device support any brand of hard drive? or only support WD drives?
Written by a customer while visiting Western Digital
Posted by: JJL1
Verified Purchase:Yes
great upgrade easy install to replace obsolete mycloud, took old drives and installed in new and running as before with better software back up options
Written by a customer while visiting Western Digital