Customer reviews from Western Digital
WD - My Cloud EX4100 32TB 4-Bay External Network Storage (NAS) - Black
Average customer rating
3.7
(18 Reviews)
Rating breakdown 18 reviews
5 Stars
10
4 Stars
1
3 Stars
2
2 Stars
1
1 Star
4
0%of customers recommend this product.
(
0 out of
1)
Customer Reviews for WD - My Cloud EX4100 32TB 4-Bay External Network Storage (NAS) - Black
Posted by: Johnny Utah
Verified Purchase:Yes
If you have been on the fence, then wait no longer. Should have done this years sooner. I will be buying another very soon.
Setup was a breeze.
Written by a customer while visiting Western Digital
Posted by: FredC
Verified Purchase:Yes
I had the previous version for about 9 years without any real issues.
This one seems to work well and a bit faster.
The OS5 app works perfect too.
This one seems to work well and a bit faster.
The OS5 app works perfect too.
Written by a customer while visiting Western Digital
Posted by: Louis W
Verified Purchase:Yes
Reliable, easy, cost effective...can't really go wrong.
Written by a customer while visiting Western Digital
Customer Rating
1
Shared Folders Vanish . DO NOT TRUST !
on December 7, 2023
Posted by: BuyerName Hidden
I used this MyCloud for over a year. And setup 4 shares. (customers, media, backup, storage) I removed "storage" and it deleted the customers folder. yes, after it asked twice "are you sure you want to delete STORAGE"
Tech support was no help. apparently it's a common problem. I demonstrated this to tech support. made a new share "NEW-SHARE" picked delete NEW-SHARE and my MEDIA folder vanished.
Tech support was like "Oops Sorry , hope you had backups"
=(
That's the sole reason I bought this ..was to have backups.
=(
That's the sole reason I bought this ..was to have backups.
No, I would not recommend this to a friend.
Response from Western DigitalBy SM OLS, December 12, 2023
Hello,
We're sorry to hear about your user experience with WD My Cloud Expert Series EX4100 Hard Drive and appreciate your time for providing the review.
We are extremely sorry for the inconvenience. This is not the service we ever want for our customers, this usually never happens. Please allow us to make it correct for you, You could raise a concern ticket in brief with possible screenshots on the given link, the customer support team get back to you in a earliest possible time . Please refer to the link mentioned: https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with WD My Cloud Expert Series EX4100 Hard Drive and appreciate your time for providing the review.
We are extremely sorry for the inconvenience. This is not the service we ever want for our customers, this usually never happens. Please allow us to make it correct for you, You could raise a concern ticket in brief with possible screenshots on the given link, the customer support team get back to you in a earliest possible time . Please refer to the link mentioned: https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: James Poko
Verified Purchase:Yes
Does what it is supposed to do. This is my 2nd so that should say something. With the two I have a total of 48TB. I'll setup on as a backup unit for extremely critical files. This is not user friendly for the average user. You do need some computer knowledge or ability to ask Google the correct questions.
Written by a customer while visiting Western Digital
Posted by: Anonymous
Verified Purchase:Yes
It was easy to set up, with some useful apps included, transfer rates are acceptable, actually better than my SATA attached RAID 5. Overall, very pleased with my purchase.
Written by a customer while visiting Western Digital
Customer Rating
5
So far so good!
on October 4, 2021
Posted by: CaymanDiver
I have four of the EX4100 series NAS devices in use and so far they have been quite reliable. The first one was put in place around January of 2019, the second around April of 2019, the third in December of 2019, and the most recent in February of 2020. I try to keep the firmware updated and so far they have performed quite well. For the most part they are all used for archival and backup purposes. In one client installation it is used for primary shared file storage (frequent reads/writes) but is also backed up nightly.
Written by a customer while visiting Western Digital
Customer Rating
3
I love it, but...
on November 25, 2022
Posted by: Skeleton
Implemented this NAS last March 30 in our home office. All good until it failed with 'Power Supply Failure' three times late September. Wd wanted to replace with 'reconditioned' one, I insisted on a new one. Replacement arrived 2 weeks later obviously used. Meantime I discovered mine works if I don't use my surge protector. And a caution:. This device is discontinued and no longer supported. Tech support could not figure out the problem. I returned the replacement and kept mine. I have mine loaded with 22tb of data and system backups, and I'm a bit nervous.
Response from Western DigitalBy SM OLS, November 25, 2022
Hello,
We're sorry to hear about your user experience with the WD My Cloud Expert Series EX4100 and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review therefore we request you give us a call so that we can gather more information to isolate the issue and provide an appropriate resolution. We'd be happy to help.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with the WD My Cloud Expert Series EX4100 and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review therefore we request you give us a call so that we can gather more information to isolate the issue and provide an appropriate resolution. We'd be happy to help.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital