Customer reviews from sony.com
Sony - Walkman NW-WS623 4GB* In-Ear MP3 Player - Black
Average customer rating
3.1
(28 Reviews)
Rating breakdown 28 reviews
5 Stars
9
4 Stars
2
3 Stars
7
2 Stars
4
1 Star
6
62%of customers recommend this product.
(
15 out of
24)
Customer Reviews for Sony - Walkman NW-WS623 4GB* In-Ear MP3 Player - Black
Customer Rating
1
The charger doesn't work!!!
on August 7, 2018
Posted by: Renataocosta
Gender:Female
I am from Brazil and went to New York, where I bought three walkmans... not this one, but the NWZW273S model (one for me, and two for my nephews. The problem is that all three chargers are with problems... I can not buy a new charger because I simply can't find one, and I think I am not the only one with problems with this charger... It's a shame... the walkman is great... great sound, eady to use... but I can not use because of the chargers...
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, August 9, 2018
Hi Renataocosta,
Greetings and thank you for your message. On this site, we are able to provide assistance for customers in North America. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/. ~ Zac
Greetings and thank you for your message. On this site, we are able to provide assistance for customers in North America. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/. ~ Zac
Written by a customer while visiting sony.com
Customer Rating
1
Garbage
on October 9, 2017
Posted by: Anonymous
Gender:Male
Sony nw-ws623/ws625
Horrid, unintuitive, difficult to use, hard to wear – put them on and some button you accidently press kills the thing or changes the settings.
Avoid this piece of junk
Horrid, unintuitive, difficult to use, hard to wear – put them on and some button you accidently press kills the thing or changes the settings.
Avoid this piece of junk
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, October 10, 2017
Hello JohnDon, We apologize for that inconvenience. For further assistance, we kindly recommend visiting our Sony Global Website for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/.
Regards, _Bob
Regards, _Bob
Written by a customer while visiting sony.com
Posted by: Anonymous
Verified Purchase:Yes
follow all help instruction to rinse the the terminal and also the mesh ..., now only 1 side works after couple of month using (bought from Sep 2018)
No, I would not recommend this to a friend.
Response from sony.comBy Sony Social Support, December 22, 2018
Hi tainguyen, we are sorry to hear what happened. Kindly send us an email at socialsupport@am.sony.com to further assist you.
Regards,
Erin
Regards,
Erin
Written by a customer while visiting sony.com
Customer Rating
1
Poor start
on May 22, 2020
Posted by: Jpx5
Gender:Male
Just opened. Charged, but can't get the bluetooth to work with iphone. Will not work with either Mac systems. I will try a few more attempts and if they fail. RETURN.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, May 26, 2020
Hi Jpx5, we are sorry to hear that the Walkman won't pair with your iPhone. The Walkman can be paired with any Bluetooth device. Please try resetting the Walkman by following the steps on the Help Guide below.
https://helpguide.sony.net/dmp/nwws620/v1/en/search/search.html?search=reset
I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
https://helpguide.sony.net/dmp/nwws620/v1/en/search/search.html?search=reset
I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Written by a customer while visiting sony.com
Customer Rating
4
Good for swimming but has issues
on November 30, 2020
Posted by: swimmy
Bluetooth stops underwater. This unit apparently has the bluetooth receiver in the right earpiece which is more frequently underwater when a right handed person swims freestyle (our heads turn to the left to take each breath.) To keep the music playing it is necessary to stroke harder with the right hand to keep the right ear at the surface. Putting the receiver on the left would be better for most people. Raising it above the head with an antenna in the back could solve this issue for everyone.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
3
Died the first time it touched the water!!!!
on December 30, 2017
Posted by: TVishwa
Gender:Male
I am a weekend swimmer and i owned and used the old "NWZ-W273S" for about 3 or more years and had NO problem other than i had to force restart it once in a blue moon, and i replaced it with the new "NW-WS625"(which is weirdly only available in japan and got one from there) and the first day i tried it in the commute and all and its fine but the pressure in the ear was too high to use is daily normal use (but thats best for work out and swimming) so in about 3 days i took it for a swim(in a 5.5ft swimming pool with underwater earplugs) and it worked fine! but at my end of it, it started acting weird, the function all constantly started switching on and off by it self, the bluetooth went crazy, it and the noice function and it made such a annoying mess that felt like pull it out and throw it away! but i dried it and kept it outside to dry for few days and then next time i brought it to swim, and its was 100% acting the same annoying way, and i found out that all buttons on the left side are miss functioning and some buttons too other button functions as well! (i don't understand how that happened) and learned to control the mayhem a little and lost the "bluetooth" and the "noice feature" and the option to select the "mode". and today the walkman is totally dead, can't switch on, can recharge, can't connect to computer!
since i have bought it from japan i don't think i can afford to return this product!
and i regret for spending so much for thins product thinking it gonna be better than the older one!
NWZ-W273S by the way is one of the best I've used and considering to buy another but i'd appreciate 16GB of memory for that!
AND the ""ZAPPIN" mode is what i miss the most! please Sony bring that to your Xperia and other walkman models!
what i think about this product!
*it have some crazy bells and whistles and most of them are useful
*and the sound quality was Awesome!
*can't use daily for normal listening, bcoz of the pressure!
*the buttons feel like from old typewriter, and cheap, placed very close to each other! (i have big hands).
*the metallic ginormous finish button for the noice feature is unnecessary!
*No "ZAPPIN" mode so you have to press next every time! and the typewriter button feel make its uncomfortable.
*Still i think this is best for swimming, than anything i've tried (if it can work underwater like they say!).
*and bluetooth doesn't work underwater so if you buying only for swimming like me, just ignore that feature.
over all this could be the best experience, in the market right now, if it was built well!
since i have bought it from japan i don't think i can afford to return this product!
and i regret for spending so much for thins product thinking it gonna be better than the older one!
NWZ-W273S by the way is one of the best I've used and considering to buy another but i'd appreciate 16GB of memory for that!
AND the ""ZAPPIN" mode is what i miss the most! please Sony bring that to your Xperia and other walkman models!
what i think about this product!
*it have some crazy bells and whistles and most of them are useful
*and the sound quality was Awesome!
*can't use daily for normal listening, bcoz of the pressure!
*the buttons feel like from old typewriter, and cheap, placed very close to each other! (i have big hands).
*the metallic ginormous finish button for the noice feature is unnecessary!
*No "ZAPPIN" mode so you have to press next every time! and the typewriter button feel make its uncomfortable.
*Still i think this is best for swimming, than anything i've tried (if it can work underwater like they say!).
*and bluetooth doesn't work underwater so if you buying only for swimming like me, just ignore that feature.
over all this could be the best experience, in the market right now, if it was built well!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, January 2, 2018
Hello TVishwa, we apologize for the inconvenience. For further assistance regarding your concern, please contact the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific region http://www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific. Due to proximity, they are in a better position to respond to your questions or concerns.
Regards, _Bob
Regards, _Bob
Written by a customer while visiting sony.com
Customer Rating
3
Great but not best
on February 16, 2019
Posted by: Fangsananew
Gender:Male
I wear it to cardio it very good at that point.
It freaking delay when i watch video or gaming
It freaking delay when i watch video or gaming
No, I would not recommend this to a friend.
Response from sony.comBy Zac, Sony Social Support, February 19, 2019
Hi Fangsananew,
Greetings and thank you for your message. On this site, we are able to provide assistance for customers in North America. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/.
Greetings and thank you for your message. On this site, we are able to provide assistance for customers in North America. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/.
Written by a customer while visiting sony.com
Posted by: Vincent218
Gender:Male
Verified Purchase:Yes
good device for running, but add more using time is much better.
I would recommend this to a friend!
Written by a customer while visiting sony.com