Customer reviews from sony.com
Sony - Walkman NW-WS623 4GB* In-Ear MP3 Player - Black
Average customer rating
3.1
(28 Reviews)
Rating breakdown 28 reviews
5 Stars
9
4 Stars
2
3 Stars
7
2 Stars
4
1 Star
6
62%of customers recommend this product.
(
15 out of
24)
Customer Reviews for Sony - Walkman NW-WS623 4GB* In-Ear MP3 Player - Black
Customer Rating
5
Best in Class
on February 24, 2019
Posted by: xXAlexXx
Gender:Male
I'll be honest, I bought these bad boys (NW-WS623) after seeing the NWZ-W252 Walkman featured in MGS Peace Walker. I did some sleuthing and saw these new ones included other features like Bluetooth and Ambient Noise that I really like. When they arrived, I couldn't have been more satisfied with the feel, sound, and technical aspects of the earbuds; much better than any other comparable wireless earbuds I've ever owned and absolutely perfect for exercise and just being aware of those around me with the ambient noise mode.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
5
The all-in-one device I was looking for
on July 5, 2017
Posted by: flooo
Gender:Male
This device fits my needs of being a Bluetooth headset but also a stand-alone music player when running without a phone. The fit is awesome and there is absolutely no bouncing or any chance they would fall out even during the hardest of sprints.
The sound quality is excellent and the ambient sound mode works quite well to. When riding my bike for example, I like to hear the ambient sounds (traffic etc), while I prefer to block out ambient sounds when listening to music while working on my computer.
the controls are quite well thought out. I was worried that navigating 4 GB of music without a display on the device would be impossible, but with double-clicking the prev/next-buttons too switch between folders it works quite well. (One suggestion: double-click back on first song of a folder could ALWAYS trigger switch to PREVIOUS folder, not just in the first one or two seconds. If I want to skip back to beginning of current folder, I can do that with single click back anyway while at first song...)
The sound quality is excellent and the ambient sound mode works quite well to. When riding my bike for example, I like to hear the ambient sounds (traffic etc), while I prefer to block out ambient sounds when listening to music while working on my computer.
the controls are quite well thought out. I was worried that navigating 4 GB of music without a display on the device would be impossible, but with double-clicking the prev/next-buttons too switch between folders it works quite well. (One suggestion: double-click back on first song of a folder could ALWAYS trigger switch to PREVIOUS folder, not just in the first one or two seconds. If I want to skip back to beginning of current folder, I can do that with single click back anyway while at first song...)
I have not yet used them for swimming but don't think I would be using them for a proper pool workout. I might consider giving them a try for a longer, steady lake-swim but honestly - the waterproofing feature is more of an added bonus for me rather than my main focus. I did however just keep them on for the shower after a run which is pretty cool.
One little improvement would be on the volume of the various beeps and voice-feedback when pressing the buttons. It is sometimes quite loud and inexplicably differs between Walkman-mode and Bluetooth mode.
All in all this device is very well made and thought through. I had a couple of cheaper Bluetooth headsets before, but they always fell short in overall quality and usability and didn't offer stand-alone music playing.
This device is well worth the extra investment, provided that it will stand the test of time and hold up against the daily abuse I'll be throwing at it...
This device is well worth the extra investment, provided that it will stand the test of time and hold up against the daily abuse I'll be throwing at it...
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: OllyPete
Gender:Female
Verified Purchase:Yes
I BOUGHT THIS 2 MONTHS AGO AND IT STOPPED WORKING AFTER SWIMMING IN THE POOL. SO AS THESE ISN'T ALTERNATIVE TO THIS ONE I JUST BOUGHT THE SECOND ONE. NOW I HAVE 2, ONE IS NEW AND ONE DOESN'T WORK.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, March 17, 2018
Hello OllyPete, we're very sorry for your bad experience here. Please allow us to help you and make this a better experience. You can contact us at socialsupport@am.sony.com and include all information such as model/serial no, address, and phone number.
Thank you, _Bob
Thank you, _Bob
Written by a customer while visiting sony.com
Customer Rating
3
Limited sound volume
on January 31, 2018
Posted by: elevo
Gender:Male
Very useful device for many sport. Sound quality is good, not great. But battery goes for 2-3 hours when Bluetooth func. is on. And sound is limited in Europe version , so what about us version ? Can I find a firmware to brake this eu sound limit? There are not enough software support in Sony websites that I could find.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, February 1, 2018
Hi elevo, greetings and thank you for your message. For further assistance, we kindly recommend visiting our Sony Global Website for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/.
Thanks, _Bob
Thanks, _Bob
Written by a customer while visiting sony.com
Customer Rating
5
All in one device
on July 10, 2019
Posted by: BenHP
Gender:Male
I've had this particular model about one year. I have swam with it a couple times and found the waterproofing to be superior to previous models.
The drivers they use in these seem to be prone to be crackling. After using them about three weeks, I noticed that I would get intermittent cracking when listening to certain songs. This is something I'm hoping the sill address on the next iteration. I don't feel like putting up with Sony's subpar customer service to get it fixed.
The Bluetooth connectivity is seamless. It syncs well when I'm watching Netflix and transfers to calls with ease.
The battery life seems to be all that they claim. I haven't been able to kill the battery without going multiple sessions without charging.
The ambient listening mode is great, but only works at lower volumes. It seems the microphone and or speakers doesn't adjust sensitivity for the volume you listen to music at. Still a great idea and nice to have the option.
The charging cradle is simpler and much more durable than pervious models. Glad they seem to have fixed it.
Overall great product with some minor issues I can live with until the next model.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
1
Not really waterproof
on August 10, 2018
Posted by: ordodk
Gender:Male
The first time I used it, I took it running and then swam (in the sea) with it immediately after. When I came out of the water the forward/backward buttons didn't work any longer. Nothing happens. Sometimes (very rarely) it starts to fast forward... I swam and stood in the water maybe 10 minutes, and most of the time the buds were above water...
If you get a product that is actually waterproof, I think these buds would be very good :P
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Customer Rating
2
5 month use review
on December 11, 2017
Posted by: mly722
Gender:Male
I bought this because I wanted one device that could do everything I needed. I commute to work on my bicycle, run and swim three times a week. The device fulfills my needs, but... in hindsight I would rather have multiple devices.
Ease of use – Simple to load music on and off. Just plug it into your computer and drag files on\off. No extra software needed (I prefer that over special software). The controls are simple to use.
Design – Size is great. Not really noticeable while exercising. A big problem I have is the way both halves are connected. The wire connecting each side is thick. Mine seems to be twisted, and I cannot straiten it out. This causes my left earpiece to not fit as well as the right side. The left side does not lay flush against my head, it rests crooked and causes the earpiece to migrate out of my ear canal. I have to keep pushing it back in every couple of minutes. I have pretty much given up on doing that and have just listened with the diminished sound quality (not an issue swimming because I put one of the goggle straps over it).
Sound quality – With the non-water-resistant earbuds in, the sound is great. When I put on the water-resistant earbuds, the sound is not loud enough. Since I swim with these, I always keep the water-resistant ones on. There was one time I went to go swimming and I didn’t have them, so I couldn’t use that time. Now I constantly just keep them on.
Features – Like I said, I wanted something that had everything I needed. I like being able to upload audio files onto the onboard storage, use these as a headset making calls and the water-resistant features. What I don’t like is that I can’t play the audio files I have uploaded and have the Bluetooth connected at the same time. Maybe I’m doing something wrong, but when commuting I like to listen to recorded podcasts, but I sometimes get phone calls. I have to stop and answer the phone, instead of just picking up the call. The quick charge feature is nice. A lot of times I forget to charge the headset, and I put it on the charger for 5 or so minutes, and it will cover my 52-minute commute.
Problems – When commuting, there is a terrible wind sound because of the size of the headset. The wind going across it causes a lot of noise. I’m not sure if it because of the noise canceling features or not. My previous headset did not have this issue. Using the water-resistant earbuds, I cannot hear any distinguishable audio. I have to wear ear covers over my headsets and ears to hear anything, good for the winter time, but sucks in the summer. Earbud options, I prefer triple flange earbuds over the standard round ones. I would buy non-Sony ones, but I cannot find any that have a water-resistant membrane. The triple flange ones tend to fit in my ears better on longer exercise sessions.
Would I recommend this product to a friend… right now, no. If it didn’t have these flaws… absolutely, I’d probably buy them as Christmas presents and give them out. Great concept, but probably just not tested enough during development.
Ease of use – Simple to load music on and off. Just plug it into your computer and drag files on\off. No extra software needed (I prefer that over special software). The controls are simple to use.
Design – Size is great. Not really noticeable while exercising. A big problem I have is the way both halves are connected. The wire connecting each side is thick. Mine seems to be twisted, and I cannot straiten it out. This causes my left earpiece to not fit as well as the right side. The left side does not lay flush against my head, it rests crooked and causes the earpiece to migrate out of my ear canal. I have to keep pushing it back in every couple of minutes. I have pretty much given up on doing that and have just listened with the diminished sound quality (not an issue swimming because I put one of the goggle straps over it).
Sound quality – With the non-water-resistant earbuds in, the sound is great. When I put on the water-resistant earbuds, the sound is not loud enough. Since I swim with these, I always keep the water-resistant ones on. There was one time I went to go swimming and I didn’t have them, so I couldn’t use that time. Now I constantly just keep them on.
Features – Like I said, I wanted something that had everything I needed. I like being able to upload audio files onto the onboard storage, use these as a headset making calls and the water-resistant features. What I don’t like is that I can’t play the audio files I have uploaded and have the Bluetooth connected at the same time. Maybe I’m doing something wrong, but when commuting I like to listen to recorded podcasts, but I sometimes get phone calls. I have to stop and answer the phone, instead of just picking up the call. The quick charge feature is nice. A lot of times I forget to charge the headset, and I put it on the charger for 5 or so minutes, and it will cover my 52-minute commute.
Problems – When commuting, there is a terrible wind sound because of the size of the headset. The wind going across it causes a lot of noise. I’m not sure if it because of the noise canceling features or not. My previous headset did not have this issue. Using the water-resistant earbuds, I cannot hear any distinguishable audio. I have to wear ear covers over my headsets and ears to hear anything, good for the winter time, but sucks in the summer. Earbud options, I prefer triple flange earbuds over the standard round ones. I would buy non-Sony ones, but I cannot find any that have a water-resistant membrane. The triple flange ones tend to fit in my ears better on longer exercise sessions.
Would I recommend this product to a friend… right now, no. If it didn’t have these flaws… absolutely, I’d probably buy them as Christmas presents and give them out. Great concept, but probably just not tested enough during development.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, December 13, 2017
Hi mly722, thank you very much for taking the time in writing us your honest review regarding the device. These suggestions are very much welcome for further improvements to our products and we are more than happy to take a look at this matter.
Regards, _Bob
Regards, _Bob
Written by a customer while visiting sony.com
Customer Rating
3
So so
on April 26, 2018
Posted by: Kitagaki
Gender:Male
I used nwz 262 for many years. The sound quality is better than nwz ws625 recently bought. I cant find Zapping funcion in 625 too (unfortunately ).
Response from sony.comBy Sony North America Customer Support, April 27, 2018
Hi Kitagaki, thank you for sharing your feedback about the unit. I will have your feedback forwarded to the relevant department as we always looking to make Sony better. Once again, thank you. Regards, ~Erin
Written by a customer while visiting sony.com