Customer reviews from Samsung US
Samsung - 7.4 Cu. Ft. Electric Dryer with Steam and Sensor Dry - White
Average customer rating
2.4
(66 Reviews)
Rating breakdown 66 reviews
5 Stars
16
4 Stars
3
3 Stars
6
2 Stars
5
1 Star
36
32%of customers recommend this product.
(
19 out of
59)
Customer Reviews for Samsung - 7.4 Cu. Ft. Electric Dryer with Steam and Sensor Dry - White
Customer Rating
3
Not the best
on July 1, 2022
Posted by: estepgigi
from Broken arrow, OK
this is definitely not my favorite dryer, but it has done an ok job. luckily you can set it for how you want it to dry. the custom settings don't work at all and the eco mode never gets the clothes dried. i almost always have to dry the clothes over an hour and a half to get them dried on medium and my towels and blankets on high on minimum 2 hours. we will definitely look for something else when these go. we really liked the size and i thought we would like the steam feature but all it does is leave a big wet spot.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
1
Response from Samsung USBy Trisha, Samsung Care, July 21, 2022
Hi estepgigi,
Thank you for reaching out to us, and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the dryer settings don't get clothes to dry, and it is running too long. We understand this machine's importance, especially if we are trying to do our laundry between our busy schedules. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend clicking this link for a basic troubleshooting guide to resolve any inconvenience:
https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https://www.samsung.com/us/support/
Cycles, settings, and features on your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00051022/
The best laundry load size for your Samsung washing machine and dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
The dryer cycle takes too long:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Clothes are not dry after using the Samsung dryer:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DVG52M7750W/A3
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144718797
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for reaching out to us, and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the dryer settings don't get clothes to dry, and it is running too long. We understand this machine's importance, especially if we are trying to do our laundry between our busy schedules. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend clicking this link for a basic troubleshooting guide to resolve any inconvenience:
https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https://www.samsung.com/us/support/
Cycles, settings, and features on your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00051022/
The best laundry load size for your Samsung washing machine and dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
The dryer cycle takes too long:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Clothes are not dry after using the Samsung dryer:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DVG52M7750W/A3
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144718797
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
1
Piece of Junk
on September 13, 2022
Posted by: Tiff J
from Houston, TX
after ownning a samsung fridge, washer and dryer i can say with absolute certainty, they should not be making home appliances. the dryer is not even 5 years okd and we have had to have it fixed arou d 5 times already. it doesnt dry well (we have had our vents cleaned) and has stopped drying which is why we have had it fixed multiple times. do not buy any samsung dryer.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Melardo, Samsung Care, September 13, 2022
Hi Tiff J.
We appreciate your review and apologize for the experience of your dryer not drying. We are here to help.
Here is a link to "Clothes are not Dry after using Samsung Dryer": https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-has-no-heat-at-all.
I also shared this video about "What to do if your Samsung Dryer isn't Heating or Drying": https://www.youtube.com/watch?v=LibK_OLFH4Q.
You may also refer to this link about "The Best Laundry Load Size for your Samsung Washing Machine and Dryer": https://www.samsung.com/us/support/answer/ANS00080262/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144911614) when you message us to help our team pull up your information.
Have a great day.
Melardo
We appreciate your review and apologize for the experience of your dryer not drying. We are here to help.
Here is a link to "Clothes are not Dry after using Samsung Dryer": https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-has-no-heat-at-all.
I also shared this video about "What to do if your Samsung Dryer isn't Heating or Drying": https://www.youtube.com/watch?v=LibK_OLFH4Q.
You may also refer to this link about "The Best Laundry Load Size for your Samsung Washing Machine and Dryer": https://www.samsung.com/us/support/answer/ANS00080262/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144911614) when you message us to help our team pull up your information.
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
2
Pretty looking appliance but not dependable
on October 21, 2022
Posted by: tkpopeye
from Putnam, CT
We had purchase this dryer, along with all of the other major appliances (all Samsung) when we built our house 4 years ago. ALL appliances "look" pretty but are not dependable. We have already had issues with most of these appliances.
The dryer seems to take FOREVER to dry any laundry loads. Often times, it'll complete a cycle of an average-sized load yet many of the clothes will still be damp.
I regret not sticking with the reputable brands (Whirpool, Maytag, Kenmore, etc). I went for the sparkling appliances and have since regretted it.
The dryer seems to take FOREVER to dry any laundry loads. Often times, it'll complete a cycle of an average-sized load yet many of the clothes will still be damp.
I regret not sticking with the reputable brands (Whirpool, Maytag, Kenmore, etc). I went for the sparkling appliances and have since regretted it.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
5
Value
2
Response from Samsung USBy Carrie Galvan, SEA Care, October 24, 2022
We appreciate your review of your overall experience with the drying performance of your Samsung dryer, tkpopeye. We'll be glad to help you.
Here are the links to troubleshooting your dryer that does not dry the clothes.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
https://www.youtube.com/watch?v=LibK_OLFH4Q
I've also included a helpful link to learn the best laundry load size for your Samsung dryer for reference.
https://www.samsung.com/us/support/answer/ANS00080262/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you!
-Angelica
Here are the links to troubleshooting your dryer that does not dry the clothes.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
https://www.youtube.com/watch?v=LibK_OLFH4Q
I've also included a helpful link to learn the best laundry load size for your Samsung dryer for reference.
https://www.samsung.com/us/support/answer/ANS00080262/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung Appliances Are Garbage
on October 9, 2023
Posted by: UnhappyCustomer
from Alexandria, VA
Zero Stars. I purchased this dryer, along with the matching washer, and a Samsung refrigerator and range/oven about 5 years ago. What a huge mistake. We started having issues with the washer and dryer at around 2 years. The buttons on both the washer and dryer intermittently stop working. You'll push them and nothing happens. Based on other feedback, I am very careful not to overload the machine, and yet, everything still comes out smelling dirty. There is rust all around the detergent drawer of the washer and the dryer lint trap gets loaded and is impossible to clean properly. The oven/range is now starting to go, it kicks in and out of convection constantly, clicking on and off every few seconds. Just waiting for the refrigerator to become a problem, as well. Lesson learned. I will never buy another Samsung appliance.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, October 10, 2023
Greetings,
We understand how this affected your drying experience. Let's get this taken care of.
Please ensure to click on the provided link and hyperlinks and take the time to watch the instructional video.
Clean the lint filter before or after every load:
https://www.samsung.com/us/support/answer/ANS00050526/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146390499, to help our team pull up your information when you message us.
Have a great day.
-John
We understand how this affected your drying experience. Let's get this taken care of.
Please ensure to click on the provided link and hyperlinks and take the time to watch the instructional video.
Clean the lint filter before or after every load:
https://www.samsung.com/us/support/answer/ANS00050526/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146390499, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
5
Made my life easier.
on October 27, 2023
Posted by: Jannet
Loved this machine! It has been effortless and very useful the washer dryer combo had helped save time and has been useful.
Written by a customer while visiting Samsung US
Customer Rating
5
3 year review
on June 17, 2024
Posted by: Jgm77
from Atlanta, Georgia
I bought this in 2021 and it has been excellent. Never had any problems. Does an excellent job cleaning clothes. It’s very quiet.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Trash
on August 18, 2024
Posted by: Byron
from Houston, Texas
Purchase this dryer and it has never performed well. I will not waste my money on Samsung products anymore. This not the first Samsung product that is a disappointment.
No, I would not recommend this to a friend.
Performance
1
Value
1
Response from Samsung USBy SEA Care, August 21, 2024
Hello Byron,
We understand your disappointment with your dryer experience. We would love to speak with you to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1147464798) to help our team pull up your information when you message us.
Thank you.
-Kimberly
We understand your disappointment with your dryer experience. We would love to speak with you to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1147464798) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
1
Never again
on September 9, 2024
Posted by: Hate Samsung junk
from Meadville, PA
I paid to have it fixed within a year of purchasing. Two years later it’s not drying again.
Features
5
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, September 10, 2024
Hi there,
We aim to ensure your dryer always functions at its best. Let's help you.
We recommend following the resources below to rectify your dryer's drying concern. Please browse the hyperlinks for tips. Click the links and hyperlinks and watch the instructional video (if there is any).
The dryer is not hot enough:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-is-not-hot-enough
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147516797, to help our team pull up your information when you message us.
Have a great day.
-John
We aim to ensure your dryer always functions at its best. Let's help you.
We recommend following the resources below to rectify your dryer's drying concern. Please browse the hyperlinks for tips. Click the links and hyperlinks and watch the instructional video (if there is any).
The dryer is not hot enough:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-is-not-hot-enough
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147516797, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US