Customer reviews from Samsung US
Samsung - 7.4 Cu. Ft. Electric Dryer with Steam and Sensor Dry - White
Average customer rating
2.4
(66 Reviews)
Rating breakdown 66 reviews
5 Stars
16
4 Stars
3
3 Stars
6
2 Stars
5
1 Star
36
32%of customers recommend this product.
(
19 out of
59)
Customer Reviews for Samsung - 7.4 Cu. Ft. Electric Dryer with Steam and Sensor Dry - White
Customer Rating
1
Dont buy this!!
on August 16, 2019
Posted by: Anonymous
bought this in oct 2017 and now wont heat. out of repair options. hate it and fristrated. save your money!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, August 19, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140256419.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 14713
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 14713
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointed
on August 22, 2019
Posted by: G Nana
from Central Florida
cracked drum. expensive to repair. will never recommend brand again. not allowed to post how expensive to replace.
disappointed is an understatement.
disappointed is an understatement.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, August 23, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140284891.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 15364
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 15364
Written by a customer while visiting Samsung US
Customer Rating
1
1 year 9 months old and its Scrap Metal
on July 20, 2020
Posted by: Anonymous
from North Versailles, PA
[This review was collected as part of a promotion.] product was bought back in october of 2018. like every other consumer we did our research looked at other dryers and compared. we bought this product based on reviews and consumer reports. we got 21 months out of this dryer and now it is a heaping pile of scrap metal. i would not recommend this product to anyone.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ty, Samsung Cares, September 16, 2020
Hello! Thank you for reaching out to us. If you would like to have service to resolve this issue, please use the following link. (https://www.samsung.com/us/support/service/locations/) We appreciate you taking the time to share your experience. ^Ty
Written by a customer while visiting Samsung US
Customer Rating
1
DON'T BUY!
on November 2, 2018
Posted by: fullmerk
from utah
Expertise:Intermediate
I previously had a whirlpool and decided to upgrade. I hate this dryer! It never dries. What took and hour in my other dryer takes 6 with towels and then they are still wet. Please do not buy this one!
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
2
Response from Samsung USBy Trisha, Samsung Care, April 5, 2022
Hi fullmerk,
We appreciate you reaching out regarding your inconvenience with our Samsung Dryer and we know how important dryers are especially if we are doing our laundry. If your dryer has weak heat and runs for a long time or doesn't dry clothes, that could also be a blocked vent. We apologize for what happened and don't worry we will surely notate your feedback about this matter.
I highly recommend visiting these links for basic troubleshooting steps:
Clothes are not dry after using the Samsung dryer:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DVG52M7750W/A3
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144370095
Thank you for choosing Samsung. Have a great day.
-Trisha-
We appreciate you reaching out regarding your inconvenience with our Samsung Dryer and we know how important dryers are especially if we are doing our laundry. If your dryer has weak heat and runs for a long time or doesn't dry clothes, that could also be a blocked vent. We apologize for what happened and don't worry we will surely notate your feedback about this matter.
I highly recommend visiting these links for basic troubleshooting steps:
Clothes are not dry after using the Samsung dryer:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DVG52M7750W/A3
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144370095
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
2
Cheap product
on March 24, 2019
Posted by: Forky485
from Michigan
Haven't had my dryer for 2 years and my dryer is cracked. Washer drum was replaced last year too. Not worth the money.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
2
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, March 27, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139481079.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
CRACKED DRUM DO NOT BUY
on November 13, 2021
Posted by: LDJ7
from New Braunfels, Tx
we bought the matching set in 2018. since then the dryer has not been great in any sense. takes a while to dry, sense feature will always stop the dryer with the clothes still wet regardless of setting, and now our drum cracked! i don't know how you make a dryer that only lasts 3 years... very underwhelming performance. the quality will make me over look samsung appliances in the future.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, samsungcare, November 16, 2021
I'mvery sorry to hear this about your dryer. I can see why you are upset. I understand there are a couple issues with your dryer. I think the best option would be to contact a service center. You can locate a service center using the link below. ^Pat
https://www.samsung.com/us/support/service/locations/
https://www.samsung.com/us/support/service/locations/
Written by a customer while visiting Samsung US
Customer Rating
3
Heating & power keeps running
on August 8, 2022
Posted by: Vanlam
from Fountain Valley, California
i expect this famous brand name samsung dryer last as least 5 years or 10 years as for old style dryers.
i suddenly face my 3-year-old dryer:
(1) keeps running even i press power off button. the only way to stop it is to unplug the power cord or open the dryer door.
(2) also no heating air coming out.
i am loyal to samsung products, and currently own samsung tv, ref, oven, microwave, & washer. ref gives me ice making issue, now dryer turns.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Carrie Galvan, SEA Care, August 8, 2022
Hi Vanlam!
Thank you for reaching out to us. I sincerely apologize for the inconvenience if your Samsung Dryer keeps running and it's not heating which was less than ideal. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link to "Samsung Dryer will not Turn off or Stop Spinning": https://www.samsung.com/us/support/troubleshooting/TSG01001990/.
I also shared the link "Clothes are not Dry after using Samsung Dryer": https://www.samsung.com/us/support/troubleshooting/TSG01000999/.
I also shared the link about the warranty information of your Samsung Dryer: https://www.samsung.com/us/support/service/warranty/DVG52M7750W/A3.
Your Samsung Dryer is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) Year All Parts and Labor.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
Melardo
Thank you for reaching out to us. I sincerely apologize for the inconvenience if your Samsung Dryer keeps running and it's not heating which was less than ideal. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link to "Samsung Dryer will not Turn off or Stop Spinning": https://www.samsung.com/us/support/troubleshooting/TSG01001990/.
I also shared the link "Clothes are not Dry after using Samsung Dryer": https://www.samsung.com/us/support/troubleshooting/TSG01000999/.
I also shared the link about the warranty information of your Samsung Dryer: https://www.samsung.com/us/support/service/warranty/DVG52M7750W/A3.
Your Samsung Dryer is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) Year All Parts and Labor.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
1
Worthless junk, broke right after the warranty.
on May 15, 2023
Posted by: Allwetnodry
from Sumrall, MS
It started having problems right after the warranty period ended. First it wouldn't stop tumbling after a cycle was done, and now it won't heat duri g a cycle. Shame on you Samsung for making such poor quality products and charging a premium price.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, May 16, 2023
Hi there,
Let's move on to getting your dryer back on track.
It's usual for your dryer to continue to operate even after a cycle has ended and the drum light has been turned off. If the panel doesn't turn off when you click the Power button or the drum won't stop spinning, that is not normal. Please check the links below for tips.
Samsung dryer will not turn off or stop spinning:
https://www.samsung.com/us/support/troubleshooting/TSG01001990/
Samsung dryer is vibrating or shaking:
https://www.samsung.com/us/support/troubleshooting/TSG01109143/
And if your dryer is not heating, there may be some possible causes. Check to see if your dryer has any hot air before continuing; if it does, we'll walk you through the steps to fix the problem and ensure you follow the proper troubleshooting steps.
The dryer has no heat at all:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-has-no-heat-at-all
Cycles, settings, and features on your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00051022/
Should you need support in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
-John
Let's move on to getting your dryer back on track.
It's usual for your dryer to continue to operate even after a cycle has ended and the drum light has been turned off. If the panel doesn't turn off when you click the Power button or the drum won't stop spinning, that is not normal. Please check the links below for tips.
Samsung dryer will not turn off or stop spinning:
https://www.samsung.com/us/support/troubleshooting/TSG01001990/
Samsung dryer is vibrating or shaking:
https://www.samsung.com/us/support/troubleshooting/TSG01109143/
And if your dryer is not heating, there may be some possible causes. Check to see if your dryer has any hot air before continuing; if it does, we'll walk you through the steps to fix the problem and ensure you follow the proper troubleshooting steps.
The dryer has no heat at all:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-has-no-heat-at-all
Cycles, settings, and features on your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00051022/
Should you need support in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
-John
Written by a customer while visiting Samsung US