Customer reviews from Samsung US
Samsung - 7.4 Cu. Ft. Electric Dryer with Steam and Sensor Dry - White
Average customer rating
2.4
(66 Reviews)
Rating breakdown 66 reviews
5 Stars
16
4 Stars
3
3 Stars
6
2 Stars
5
1 Star
36
32%of customers recommend this product.
(
19 out of
59)
Customer Reviews for Samsung - 7.4 Cu. Ft. Electric Dryer with Steam and Sensor Dry - White
Customer Rating
2
Wish i would have picked something else
on January 18, 2021
Posted by: Anonymous
i loved this dryer at first! loved the size and ease. we bought a set when we moved in our new house
a littlle over a year and half ago. we replaced our heating element around christmas and it just went out again. honestly frustated its out of warranty and i don’t want to spend more money on parts to fix it.
i used to love samsung. they just dont make appiances like they used to.
a littlle over a year and half ago. we replaced our heating element around christmas and it just went out again. honestly frustated its out of warranty and i don’t want to spend more money on parts to fix it.
i used to love samsung. they just dont make appiances like they used to.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
1
Response from Samsung USBy Pat, Samsung Care, January 19, 2021
I can see where you are coming from. It is never easy to deal with a unit that requires repair assistance. Your frustration is understandable. I wish we had more options to recommend at this point other than a service repair. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
1
Worked fine at first, but then..
on March 13, 2021
Posted by: Jay B
we purchased this dryer about a year ago to replace an old dryer. we enjoyed the features of the dryer, but now after a year and, of course, outside of the warranty period, none of the button features work. we are now unable to change any of the drying times and the temperature settings. i am going to call for service eventually, but i already know that this will be a costly repair and will more than likely just replace it with a non-samsung item. i have used samsung products for years but now i think it's time to try other brands.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Pat, Samsung Care, March 15, 2021
I'm sorry to hear this about your dryer. I understand and respect your decision to set up a service repair. You are a valued customer, and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
1
Cracked drum
on April 17, 2021
Posted by: Disappointed
we have had this dryer 19 months and the drum has cracked. a quick search online and you find out this is a common problem with samsung dryers. looking at the cracked you can see the metal used is paper thin and the rollers have cheap bushings. do not buy this dryer.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, April 19, 2021
I can understand this is a tough situation to go through. We value the feedback of all our customers and can sympathize with your issue with the dryer. At this time, we can only recommend contacting a service center regarding this concern. Please follow the link below to locate the nearest service center. ^Pat
https://www.samsung.com/us/support/service/locations/
https://www.samsung.com/us/support/service/locations/
Written by a customer while visiting Samsung US
Customer Rating
5
Happy mom = happy family!
on April 23, 2021
Posted by: Julie
from Ohio
after being married for 13 years and having 3 kids, we finally purchased a new washer & dryer. i was very hesitant to buy a washer without an agitator as well as one without the standard knob and no electronics on it. we've only had the set in the house for 12 hours and i love it already! it's big and quiet but (so far) is getting everything clean and dry with only being ran once. we live in the country so everything is always dirty...this set will definitely be put to the test with this family! so far though, this is one happy mom :)
set purchased: 5.2 cu ft activewash top load washer in blk stainless steel & 7.4 cu ft electric dryer in blk stainless steel
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Waste of Money
on May 18, 2021
Posted by: Radh
from Va
my 3 year old dryer has a crack with normal usage like many others have complained. out of warranty so samsung will not pay for the repair which is very expensive for me. in 3 years changing an expensive dryer is a complete waste of money. as many have the same issue with this model samsung should agree the mistake from their end.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, May 19, 2021
I can understand how this could make you feel. I wish there is more that we can do to resolve this matter. Unfortunately, contacting a service center would be the best option. Our sincerest apologies for the inconvenience this has caused. I know we can build off this experience and we would like to thank you for reaching out to share this feedback with us. If you do decide to speak with a service center, you can reach them by using the link below. ^Pat
https://www.samsung.com/us/support/service/locations/
https://www.samsung.com/us/support/service/locations/
Written by a customer while visiting Samsung US
Customer Rating
1
Waste of money
on December 29, 2021
Posted by: Con wilson
from Aubrey, TX
as mentioned from my review on the samsung washer , we bought the washer and dryer thinking it would last for at least 5 years, its only been 3 years and since last year the washer started to get rusty and moldy. i thought samsung is a great brand as well as reliability wise but in reality its not, plain waste of money. i will never recommend and will never ever buy this brand again. the samsung dryer that was bought along with the washer just suddenly stopped working clothes were still wet and it wont turn on anymore. i had to buy a brand new and better dryer than samsung. never again!!! very poor performance!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, samsungcare, December 31, 2021
I understand how you must feel about the situation, and we wouldn't want this for our customers. We would be more than happy to look into this concern for you. Please use the information below to reach out to us. Thank you! ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1144034389
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1144034389
Written by a customer while visiting Samsung US
Customer Rating
1
Buyer beware!
on January 2, 2022
Posted by: Arice
from Florence, KY
apparently this dryer is cheap, even though it costs close to a grand. we bought the washer and dryer back in the end of 2018, and our dryer drum has a huge crack in it. it is tearing up our clothes, and the drum is expensive to replace. so we either spend the unneccesary money to replace the drum, or replace the whole thing together. i’m just baffled, i’ve never had a dryer that just randomly cracked. do not buy this item.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
1
Value
1
Response from Samsung USBy Angelica, Samsung Care, May 26, 2022
Hello Arice,
Thank you for reaching out. We appreciate you letting us know that the drum in your Samsung dryer has a huge crack, and it tears up your clothes. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we're here to help.
Attached is a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/DVE52M7750V/A3
You may also reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144540024
-Angelica
Thank you for reaching out. We appreciate you letting us know that the drum in your Samsung dryer has a huge crack, and it tears up your clothes. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we're here to help.
Attached is a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/DVE52M7750V/A3
You may also reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144540024
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
I will not buy Samsung
on March 9, 2022
Posted by: Juby
from Draper, Utah
my washer is less than 2.5 years and it is falling apart
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, samsungcare, March 15, 2022
I can relate with how you feel right now. I think the next step would be chatting with a technician to look into your concern. You can find one in the link below. Thank you for your feedback! ^Pat
https://www.samsung.com/us/support/service/locations/
https://www.samsung.com/us/support/service/locations/
Written by a customer while visiting Samsung US