Customer reviews from Samsung US
Samsung - 7.4 Cu. Ft. Electric Dryer with Steam and Sensor Dry - White
Average customer rating
2.4
(66 Reviews)
Rating breakdown 66 reviews
5 Stars
16
4 Stars
3
3 Stars
6
2 Stars
5
1 Star
36
32%of customers recommend this product.
(
19 out of
59)
Customer Reviews for Samsung - 7.4 Cu. Ft. Electric Dryer with Steam and Sensor Dry - White
Customer Rating
1
Never dries clothes
on September 5, 2019
Posted by: Jaky
from Katy
[This review was collected as part of a promotion.] i have been drying the same load of clothes for two days and they will not dry. this has been 3 months. i hate this dryer.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, September 6, 2019
I realize your experience has been less than ideal, and I'd like to change that. I want to help by providing these links with information that addresses your concerns:
1. Clothes Are Not Dry: http://bit.ly/2PUoRDb
2. Dryer has some heat: http://bit.ly/2LIkAEy
Thank you for being a part of the Samsung family! ^Cat
1. Clothes Are Not Dry: http://bit.ly/2PUoRDb
2. Dryer has some heat: http://bit.ly/2LIkAEy
Thank you for being a part of the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Broken DRUM
on October 12, 2019
Posted by: Eljpman
from Colorado usa
[This review was collected as part of a promotion.] drum broke in 13 months warranty doesn't cover it hope it doesn't catch #fire #samsung #broken poor quality
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
3
Not the Greatest
on December 10, 2019
Posted by: Nela
from Ohio
[This review was collected as part of a promotion.] heating element is average at best. not worth the price. always need multiple heating cycles.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
5
Value
2
Response from Samsung USBy ^Cat, Samsung Cares, December 10, 2019
So happy to hear that you are loving your dryer and all the features that make life easier. Thank you for selecting Samsung for your laundry needs. Welcome you to the Samsung family experience. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Do Not purchase
on December 26, 2019
Posted by: Stavi
this is the worst washer and dryer set i’ve ever owned. had issues with dryer since day one. less than two years old, household of two, and the dryer is shot!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, December 26, 2019
We appreciate you for taking your time to tell us about your experience, because you are a valued member of the Samsung family your experience matters to us. Your feedback helps us to understand where we can take steps to improve our products and services. Again thank you for being an important part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Dryer not worth it!
on December 26, 2019
Posted by: Jonesy
my drum cracked and theres nothing i can do but pay to fix because for some reason they only have a 1yr warranty which is stupid.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, December 26, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1140976627.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Won't stop tumbiling, even when turned off
on December 29, 2019
Posted by: mr23
[This review was collected as part of a promotion.] my dryer won’t turn off! with power off it constantly tumbles, even when its off. its 1 year and 1 month old. samsung please reach out lots more to say, but 200 characters doesn't allow for it,
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
1
Value
3
Response from Samsung USBy ^Cat, Samsung Cares, December 30, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1141002784.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Dryer won't heat. Do not recommend
on February 11, 2020
Posted by: DrWisdom
1 month after the warranty expired, it quit heating. thinking we should just switch all our appliances to maytag instead of paying to have this one repaired. definitely do not recommend.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Liz, Samsung Cares, February 12, 2020
I realize your experience has been less than ideal, DrWisdom. I would like to have the opportunity to change this experience. If you are still having issues with your unit, I would love to speak to you about this matter and determine what options may be available for you. Please feel free to reach out to me directly via one of the following options and reference ticket number #1141289483.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Liz
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Liz
Written by a customer while visiting Samsung US
Customer Rating
1
Cracked drum
on February 12, 2020
Posted by: April
from Tennessee
[This review was collected as part of a promotion.] after having the dryer 2 years, we now have a crack in the drum. which seems to be a very common issue with these dryers.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, February 13, 2020
I hear your concerns, and I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1141292281.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US