Customer reviews from Samsung US
Samsung - 7.4 Cu. Ft. Electric Dryer with Steam and Sensor Dry - White
Average customer rating
2.4
(66 Reviews)
Rating breakdown 66 reviews
5 Stars
16
4 Stars
3
3 Stars
6
2 Stars
5
1 Star
36
32%of customers recommend this product.
(
19 out of
59)
Customer Reviews for Samsung - 7.4 Cu. Ft. Electric Dryer with Steam and Sensor Dry - White
Customer Rating
4
Great dryer!
on November 19, 2018
Posted by: Dangerfield24
from Minneapolis
Expertise:Intermediate
I bought this dryer in the spring and it works well so far. The settings are easy to read and it functions a lot better than my old one.
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
4
Response from Samsung USBy ^Cat, Samsung Cares, November 19, 2018
Dangerfield so glad to hear we were able to exceed your expectations and that you are finding it easy to use! Thank you for choosing Samsung and welcome to the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Slowest dryer ever
on November 21, 2018
Posted by: Rob1980
from Seattle, WA
Expertise:Expert
I have had this dryer for almost a year now and wish I never bought it. It drys slower than the 10 year old dryer it replaced. The dry sensors are horrible and stop the machine saying the clothes are dry but they are still damp. The lint trap is made out of cheap plastic and has a little plastic cover on it that broke at the hinge three months into ownership. Last samsung appliance I will ever buy.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, March 31, 2019
I definitely understand how frustrating it can be when results and expectations don't quite meet. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Won't last
on February 11, 2019
Posted by: Krystle0716
from Springdale, Ar
Expertise:Expert
The heating element went out first, then within 3 years, the entire dryer is done. Not good quality and won't last. Seemed like a very cool set but ultimately I've heard nothing positive from friends in the same boat. I would NOT recommend this set and it makes me leery of any Samsung washer/dryer products.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
3
Response from Samsung USBy ^Cat, Samsung Cares, February 13, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and see how I can assist you. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139162681.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Dryer doesn't work on arrival
on February 18, 2019
Posted by: Ryanwest30
from Clearwater, FL
Expertise:Intermediate
The dryer turns on but does not operate. Now a service advisor needs to come out and open it up to look at. Also, the top of the dryer is not secured to the sides. It opens up easly and I can already tell there will be vibration issues. This sucks!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, February 21, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung dryer
on February 24, 2019
Posted by: StevieA
from Prosser WA
Expertise:Intermediate
Worst dryer ever. Bearings went out after 2 years.
Samsung does not stand by their product.
Cannot get any help to get this dryer fixed.
Chat is a big JOKE. Don't wast your time
Samsung does not stand by their product.
Cannot get any help to get this dryer fixed.
Chat is a big JOKE. Don't wast your time
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, February 28, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would love to talk to you more about this situation and see how I can assist you. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139257011.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible
on March 10, 2019
Posted by: Someone who wasnot a fan
Expertise:Beginner
it wasn't drying my clothes good, I really had to put my clothes in three times for it to dry good. I thought it was because I didn't know how to use it, but no. I tried everything and still the same results. Do Not Buy It!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, March 13, 2019
I realize your experience has been less than ideal, and I'd like to change that. I want to help by providing these links with information that addresses your concerns:
1. Clothes Are Not Dry: http://bit.ly/2PUoRDb
2. Excessive Drying Time: http://bit.ly/2IaViiq
Thank you for being a part of the Samsung family! ^Cat
1. Clothes Are Not Dry: http://bit.ly/2PUoRDb
2. Excessive Drying Time: http://bit.ly/2IaViiq
Thank you for being a part of the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
5
Efficiant great capacity and Features
on April 8, 2019
Posted by: Dave B
from Connecticut
Expertise:Expert
I bought this Electric Dryer along with a matching top load washer to replace 15 year old ones. It's not easy replacing products that have never failed you but buying newer more efficient more cost effective is sometimes a great idea and in this case I truly made a good decision and do not regret buying this Dryer nor it's matching top load Washer was the best decision I have made. Purchased 09/04/2018
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Cat, Samsung Cares, April 11, 2019
Better late than never, I say. Glad to hear how much you love your new dryer. Thank you for selecting Samsung, and welcome to the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Broke one day out of warranty
on June 12, 2019
Posted by: TingleB
from Marksville, LA
one day out of warranty the dryer started knocking. the tub was cracked, i've never heard of that in my life. one week later now it won't even turn on.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy ^Cat, Samsung Cares, June 18, 2019
I realize your experience has been less than ideal, and I'd like to have the opportunity to change that. If you are still having issues with your dryer, I would love to talk to you more about this situation and assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1139925201.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 7989
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
TMS Ticket #: 7989
Written by a customer while visiting Samsung US