Customer reviews from www.electrolux.com
Electrolux - 21.7 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Average customer rating
4
(135 Reviews)
Rating breakdown 135 reviews
5 Stars
61
4 Stars
40
3 Stars
15
2 Stars
5
1 Star
14
79%of customers recommend this product.
(
92 out of
116)
Customer Reviews for Electrolux - 21.7 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Customer Rating
5
Great features
on March 17, 2020
Posted by: Pastor Charlie
from Rochester Minnesota
[This review was collected as part of a promotion.] The shelving and lighting are superb, above all others we've looked at. The high quality of the interior components if noticeable. It matches the quality of our last Electrolux refrigerator with the controls and the very consistent coolness and cold settings.
I would recommend this to a friend!
Written by a customer while visiting www.electrolux.com
Customer Rating
5
Beautiful Refrigerator!
on May 1, 2020
Posted by: Richduffster
from Staten Island New York
[This review was collected as part of a promotion.] We love the Refrigerator and the customer support is superior to the rest,
I would recommend this to a friend!
Written by a customer while visiting www.electrolux.com
Customer Rating
2
Not impressed
on May 12, 2020
Posted by: Tester12345
[This review was collected as part of a promotion.] Refrigerator was an "upgrade" option in purchasing a new house. Several months in, I'm still not sure if I even like it. The icemaker drips and the ice is frequently stuck together in the bin. There are strange bins in the door that angle, but soda cans have frozen and burst in them, and I have had items freeze underneath of the icemaker too. There is a drawer that doesn't fit well, a molded plastic foot that is warped, and the general interior layout makes it hard to put common items like a gallon of milk or a bottle of wine. Some of these issues are cosmetic, but others just seem like design or engineering flaws.
No, I would not recommend this to a friend.
Response from www.electrolux.comBy Briana, Online Outreach Specialist, May 14, 2020
Hello, Tester12345! Thank you for your review. We are sorry to hear that you are not pleased with your refrigerator. Our design and engineer teams are constantly looking for feedback such as yours for opportunities for improvement. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
Written by a customer while visiting www.electrolux.com
Customer Rating
1
plastic will crumble away
on June 29, 2020
Posted by: LJMjr
from South Carolina
plastic cover on freezer drawer crumbles away fix is to replace entire door now other plastic pieces are starting to break away. also door rubber seals are tearing away My niece bought same refrigerator at my recommendation and has same issues
No, I would not recommend this to a friend.
Response from www.electrolux.comBy Katrina, Outline Outreach Specialist, July 6, 2020
Hello, LJMjr!
Thank you for your review. We are sorry to hear that you are not pleased with your Frigidaire refrigerator. Our design and engineer teams are constantly monitoring out brand pages for feedback such as yours for future reference. -Katrina
Thank you for your review. We are sorry to hear that you are not pleased with your Frigidaire refrigerator. Our design and engineer teams are constantly monitoring out brand pages for feedback such as yours for future reference. -Katrina
Written by a customer while visiting www.electrolux.com
Customer Rating
2
Lacks good quality
on December 4, 2020
Posted by: JoeinSoCal
from SoCal
After owning this fridge for a couple of years, it is already exhibiting signs of rust and the freezer has over froze twice. Both times it required a new defroster sensor. I am let down by the lack of quality for the cost of the product.
No, I would not recommend this to a friend.
Response from www.electrolux.comBy Corletta , Outreach Social Specialist, December 7, 2020
Hi JoeinSoCal! We are not happy to learn of your experience with the refrigerator exhibiting rust and freezing over. We’d love to learn more and see how best to resolve your concerns. Please be on the lookout for an email from us. ~Corletta
Written by a customer while visiting www.electrolux.com
Customer Rating
5
Spacious. Compartmentalized well.
on December 18, 2020
Posted by: Duddys
from Elkridge, MD
[This review was collected as part of a promotion.] These Electrolux appliances came as upgrades with purchase of new house. They seem to be worth the buy.
I would recommend this to a friend!
Written by a customer while visiting www.electrolux.com
Customer Rating
1
Worst refrigerator I've ever owned!
on February 24, 2021
Posted by: sefanzed
from Moorpark, California
We'd put it with this for eight years... Over the time we've had it, we've had to manually defrost it several times, as the freezer and the bottom of the refrigerator tended to accumulate ice. Freezer racks were showing signs of rust, and now the temperatures in the refrigerator are in the high 40's despite the temperature display. Thank goodness we have an 20 year old Kitchenaide refrigerator in the garage, otherwise we'd be totally hosed! Beware this model!
No, I would not recommend this to a friend.
Response from www.electrolux.comBy R'Shaye, Online Outreach Specialist, February 26, 2021
Hi, Sefanzed.
We thank you for taking the time to share your experience with your refrigerator. We are sorry to see that your experience as not been the best. If you are in need assistance in finding a servicer in your area take a look at this link https://www.electroluxappliances.com/Owner-Support/Service-Locator/. -R'Shaye
We thank you for taking the time to share your experience with your refrigerator. We are sorry to see that your experience as not been the best. If you are in need assistance in finding a servicer in your area take a look at this link https://www.electroluxappliances.com/Owner-Support/Service-Locator/. -R'Shaye
Written by a customer while visiting www.electrolux.com
Customer Rating
3
Wonder - ful
on July 6, 2017
Posted by: gprossco
from Colorado, United States
[This review was collected as part of a promotion.] On our first counter depth, one of the arms on the rh top storage drawer was disconnected and had to be replaced, the water dispenser leaked and then the ice dispenser stopped.
The replacement tripped the circuit breaker every time the compressor kicked on, so the first one was reinstalled until a third one arrived.
The third one is fine, except it arrived without the freezer drawer ice maker, which supposedly has been ordered.
The replacement tripped the circuit breaker every time the compressor kicked on, so the first one was reinstalled until a third one arrived.
The third one is fine, except it arrived without the freezer drawer ice maker, which supposedly has been ordered.
Response from www.electrolux.comBy Courtney , Online Outreach Specialist, July 10, 2017
Oh no, gprossco! I hate to hear that this has happened. Please take a moment to contact us directly at 1-877-435-3287; Monday through Friday from 8am to 8pm and Saturday from 9am to 6pm EST. We would like to review your account and see what assistance might be available. Thank you, Courtney
Written by a customer while visiting www.electrolux.com