Customer reviews from www.electrolux.com
Electrolux - 21.7 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Average customer rating
4
(135 Reviews)
Rating breakdown 135 reviews
5 Stars
61
4 Stars
40
3 Stars
15
2 Stars
5
1 Star
14
79%of customers recommend this product.
(
92 out of
116)
Customer Reviews for Electrolux - 21.7 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Customer Rating
1
Good & Bad
on August 18, 2017
Posted by: Zahler
from Baltimore, MD, United States
[This review was collected as part of a promotion.] We are a builder and remodeler that have used Electrolux for years. We love the look of the product and have had good luck with other Electrolux appliances. However, this is the second refrigerator we have bought of this specific model, this time for our own home, that has had issues with the freezer from the very first day. We can no longer endorse this product for ourselves or recommend it to our clients.
No, I would not recommend this to a friend.
Response from www.electrolux.comBy Ruth, Online Outreach Specialist, August 22, 2017
Goodness! Zahler, I am dismayed that your new refrigerator needed service so soon. However, I am glad that the matter was taken care of under your warranty coverage. Although we place a great deal of emphasis on quality control, there are occasions when even the best products may malfunction. I hope you give us a chance to gain your recommendation again. Your Electrolux lady, Ruth
Written by a customer while visiting www.electrolux.com
Customer Rating
5
This is my 4th Electrolux Refrig.
on August 5, 2019
Posted by: Jo Ann
from California
[This review was collected as part of a promotion.] This is my 4th Electrolux Refrig. Luckily I had warranties on the other 3 ones because there was a problem with ice makers on all three other ones. I've got my figures crossed and added more time for this warranty!
No, I would not recommend this to a friend.
Written by a customer while visiting www.electrolux.com
Customer Rating
1
Poor Quality Control
on March 31, 2020
Posted by: lee70
from Vancouver, WA
Owned this model’s predecessor for 7 years, good unit until it failed due to condensation leak rusting out the back of the unit behind the ice maker. New unit (EW23BC87SS) delivered less that one month ago. Not the quality of our previous unit. No soft-close “crisper” or “Perfect-temp” drawers and the issues that follow.
Two dents in freezer door. Missing flap cover for air freshener slot. Left door askew. Adjustments unsuccessful in correcting. Evaporator motor sounds like a failing transformer. Repair tech advised they all sound that way due to a lack of proper sound suppression materials. Water leak from a compression fitting, located at the back of the unit resulting in damaged wood floors (warped). Wall also soaked. Cause of leak determined and corrected by a repair technician. Draw your own conclusion on whether to purchase an Electrolux.
No, I would not recommend this to a friend.
Response from www.electrolux.comBy Ciara, Online Outreach Specialist , April 1, 2020
Lee70, we apologize that you are not fully content with your refrigerator and for any matters, you have encountered thus far. Please know that we strive to make the best quality appliances and your experiences do not go unnoticed.
We understand that some operational sounds can be new to you. Modern, high-efficiency compressors run much faster than in the past. The compressor may have a high-pitched hum or pulsating sound.
You can view additional sounds that may occur in the Use and Care Guide on page 35 and also with the following
link, http://manuals.electroluxappliances.com/prodinfo_pdf/Anderson/A05947703en.pdf.
We do see consumer care has provided a resolution pertaining to your leaking matter. However, we were unable to locate any service request or contact with us pertaining to your door and other concerns.
So that we can ensure that all of your needs have been met, please chat with us by going to www.electroluxappliances.com or call us at 1-877-435-3287 Monday-Friday 8:30 am-8 pm EST.
Kindly,
Ciara
We understand that some operational sounds can be new to you. Modern, high-efficiency compressors run much faster than in the past. The compressor may have a high-pitched hum or pulsating sound.
You can view additional sounds that may occur in the Use and Care Guide on page 35 and also with the following
link, http://manuals.electroluxappliances.com/prodinfo_pdf/Anderson/A05947703en.pdf.
We do see consumer care has provided a resolution pertaining to your leaking matter. However, we were unable to locate any service request or contact with us pertaining to your door and other concerns.
So that we can ensure that all of your needs have been met, please chat with us by going to www.electroluxappliances.com or call us at 1-877-435-3287 Monday-Friday 8:30 am-8 pm EST.
Kindly,
Ciara
Written by a customer while visiting www.electrolux.com
Customer Rating
3
Average at best
on June 25, 2017
Posted by: Ken t
from Houston, TX, United States
[This review was collected as part of a promotion.] Freezer doesn't freeze foods well. Also freezer small capacity.
No, I would not recommend this to a friend.
Response from www.electrolux.comBy Ruth, Online Outreach Specialist, June 28, 2017
Oh no! Ken t, I am distressed to hear of your new refrigerator experience. Please ensure the freezer door is closing fully, and that the freezer baskets are properly secured in the drawer slides (page 30-31 in your Owner’s Manual). If the basket is not resting on stabilizer bar retainer clips, the drawer will not close properly, thus causing temperature challenges. Please confirm the freezer is set at the recommended temperature of 0°F. If this doesn’t apply, or you have questions, please do not hesitate to reconnect with us directly for assistance by calling Mon-Fri, 8a-8p or Saturday 9a-6p EST @ 1-877-4ELECTROLUX (1-877-435-3287). We are here for you. Your Electrolux lady, Ruth
Written by a customer while visiting www.electrolux.com
Customer Rating
1
On my 2nd replacement. Freezes food in fridge.
on April 6, 2020
Posted by: ClintonB
from El Dorado Hills, CA
[This review was collected as part of a promotion.] So, this is my 3rd refrigerator. They replaced the first two. All three freeze food in the fresh food section. Its crazy. Can set the temp into the 40's, and the food still freezes in certain sections, and temp is too high in others. This was an upgrade when I purchased my new home. Stay away from this fridge!
No, I would not recommend this to a friend.
Response from www.electrolux.comBy Anna P. , Online Outreach Specialist, April 7, 2020
Hello ClintonB.
We are terribly sorry to learn that your experience has not been positive. This is certainly not the impression we strive to make as we produce products each day.
Our team would like to speak with you directly to discuss a resolution for you. Please contact our customer service team directly by calling 1-877-435-3287 Mon-Fri, 8:30am - 8pm (EST).
Best Wishes, Anna
We are terribly sorry to learn that your experience has not been positive. This is certainly not the impression we strive to make as we produce products each day.
Our team would like to speak with you directly to discuss a resolution for you. Please contact our customer service team directly by calling 1-877-435-3287 Mon-Fri, 8:30am - 8pm (EST).
Best Wishes, Anna
Written by a customer while visiting www.electrolux.com
Customer Rating
1
Horrible Experience
on September 22, 2020
Posted by: Sunnyvaleret
from Nevada
[This review was collected as part of a promotion.] This has been a nightmare. Freezer door came dented. Took a month to replace. Now freezer not working correctly. Defrosted all my food. Having multiple repair people coming to diagnose problem. Should be sent a new refrigerator.
No, I would not recommend this to a friend.
Response from www.electrolux.comBy Corletta , Outreach Social Specialist, September 23, 2020
Hi Sunnyvaleret,
Thank you for making us aware of your recent experience. I regret to hear that your freezer is not performing as expected. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. ~Corletta
Thank you for making us aware of your recent experience. I regret to hear that your freezer is not performing as expected. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. ~Corletta
Written by a customer while visiting www.electrolux.com
Customer Rating
1
Horrible!
on September 28, 2020
Posted by: Stiners
from Atlanta, Ga
[This review was collected as part of a promotion.] They replaced this refrigerator for me once because the ice maker would not make more than one or two cups of ice a day, and delivered misshapen pieces at a snails pace. Well guess what? Fridge #2 does the same thing. Very angry that I paid this much money and my friends ice makers all run rings around this one.
No, I would not recommend this to a friend.
Response from www.electrolux.comBy R'Shaye, Online Outreach Specialist, October 3, 2020
Hi, Stiners.
We are sorry to hear about your experience with your refrigerator. We are here to help all of our customers every step of the way. Please ensure your water filter is changed every 6 months to ensure the best water, ice, and to keep up the maintenance on the refrigerator.
Should you still need assistance with this refrigerator give us a call at 877-435-3287 Mon-Fri, 8:30 am - 8 pm EST.
Kindly,
R'Shaye
We are sorry to hear about your experience with your refrigerator. We are here to help all of our customers every step of the way. Please ensure your water filter is changed every 6 months to ensure the best water, ice, and to keep up the maintenance on the refrigerator.
Should you still need assistance with this refrigerator give us a call at 877-435-3287 Mon-Fri, 8:30 am - 8 pm EST.
Kindly,
R'Shaye
Written by a customer while visiting www.electrolux.com
Customer Rating
1
Nothing but problems
on October 20, 2020
Posted by: Lawman079
from El Dorado Hills, CA
This fridge came as part of the appliance package with my brand new house. What a mistake I made choosing this package. My fridge, range, dishwasher, and microwave have all required repair at least 2 times each. There continues to be reoccurring problems. With the fridge in particular the ice maker is worthless. The Ice maker routinely drips water into the cube tray, causing them to freeze into a block. Water also leaks below the tray, causing the tray to freeze in place. This also causes a problem when the ice maker attempts to dump ice. After 6 months, repair work was performed and the technician said the ice maker was installed incorrectly from the factory. Low and behold, they were out again to replace it at an exhorbant cost to me. Do yourself a favor and find another brand.
No, I would not recommend this to a friend.
Response from www.electrolux.comBy Kiara, Online Outreach Specialist, October 23, 2020
Hi, Lawman079! We apologize for any disappointment your refrigerator has caused you and thank you for bringing it to our attention. We always strive to deliver quality products and hate that we’ve missed the mark with you. Be on the lookout for an email from us to explore the options available to get this resolved. For immediate assistance, please chat with us at Frigidaire.com or call us at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. Best Regards, Kiara
Written by a customer while visiting www.electrolux.com