Customer reviews from www.electrolux.com
Electrolux - 21.7 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Average customer rating
4
(135 Reviews)
Rating breakdown 135 reviews
5 Stars
61
4 Stars
40
3 Stars
15
2 Stars
5
1 Star
14
79%of customers recommend this product.
(
92 out of
116)
Customer Reviews for Electrolux - 21.7 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Customer Rating
5
Love my Fridge!
on June 26, 2021
Posted by: Cher58
from Hillsboro OR
[This review was collected as part of a promotion.] Our new home has the Electrolux package and it’s all beautiful! The refrigerator has lots of space that is customizable. The adjustable glass shelves stay clean. Food is easily accessible.
I would recommend this to a friend!
Written by a customer while visiting www.electrolux.com
Customer Rating
5
Lucky to have found this appliance!
on November 2, 2021
Posted by: Jojo72
from Hattiesburg MS
[This review was collected as part of a promotion.] So far we are very happy with our new refrigerator. I hate bragging about such things for fear I’ll be disappointed but so far so good!
Written by a customer while visiting www.electrolux.com
Customer Rating
4
Replacement unit
on August 26, 2017
Posted by: Willie75
from San Pedro, California
[This review was collected as part of a promotion.] This unit is a replacement for a defective ice maker and water dispenser unit and we are satisfied with it so far.
I would recommend this to a friend!
Written by a customer while visiting www.electrolux.com
Customer Rating
5
Beautiful looking; easy opening; lots of room; v
on August 31, 2017
Posted by: rosie2613
from Charlotte, NC
[This review was collected as part of a promotion.] e have had it for about 6 months and it has functioned great!
I would recommend this to a friend!
Written by a customer while visiting www.electrolux.com
Customer Rating
3
We love the fridge but it had a bad motherboard
on September 29, 2017
Posted by: lowracer
from Post Falls Idaho
[This review was collected as part of a promotion.] We love the features of this refrigerator, but unfortunately it arrived with a bad motherboard so would not hold temperature. We lost a lot of food due to spoilage. Replacement motherboards are apparently not something they keep in stock at repair depots so it took about a month for us to get this fixed.
No, I would not recommend this to a friend.
Response from www.electrolux.comBy Brandi, Online Outreach Specialist, October 2, 2017
Oh no, lowracer! I apologize for the inconvenience. It never is fun to go through the repair process. It looks like there was a rescheduled appointment, which added about a week to the time it took to get the issue diagnosed. I am glad, however, that Jeffrey's Appliance was able to pinpoint the problem and get it resolved for you. ~ Brandi
Written by a customer while visiting www.electrolux.com
Customer Rating
1
Ice dispenser freezes up does not work
on February 25, 2019
Posted by: garyincolorado
from Monument, Colorado
[This review was collected as part of a promotion.] Our first one had a broken track which was repaired. Then the ice dispenser froze up and the supplier replaced the entire refrigerator. However as soon as it was plugged in it tripped the circuit breaker every time the compressor started, so the old one was put back and yet another one ordered, which arrived without the lower freezer drawer ice maker (ordered and later installed) Now the second replacement has the same problem - the ice dispenser does not work. I am surprised, since the supply line appears to be external. Fortunately the added freezer drawer ice maker does work. Sometimes everything in the refrigerator gets frozen. I'd say Electrolux had quality control problems. For a unit this expensive we expected much better. Additionally the replacement water filters are insanely expensive. I wouldn't recommend this unit. Too many frustations.
Response from www.electrolux.comBy R'Shaye , Online Outreach Specialist, February 28, 2019
Hello, Garyincolorado. I can certainly understand your concern regarding your refrigerator. It would be my pleasure to assist. I would like to gather more information. Please be on the lookout for an email. Please don't hesitate to call should you need immediate assistance. You can reach our Customer Care Team at 1.888.203.1389 Mon-Fri 830 am-8 pm EST. Kindly, R'Shaye
Written by a customer while visiting www.electrolux.com
Customer Rating
2
UNhappy wife, UNhappy life. :(
on January 2, 2020
Posted by: PNW Bummed
from Portland OR
While building our new dream home, we opted for the very expensive, complete Electrolux kitchen package "upgrade" from our builder (cooktop, fridge, M/W, dishwasher, oven). There are SIGNIFICANT differences in the stainless material used to make each unit, which creates SIGNIFICANT differences in the finish... Our fridge is almost mirror-like, our cooktop and M/W are satin/semi-gloss, and the D/W is matte. The oven is somewhere in between all of them. Gravely different finishes when viewed from any perspective in our dream kitchen. Before we had even taken possession of the house, the Electrolux rep that came out for our complaint said it was caused by lighting... When we refuted that claim, he blamed us for using the wrong cleaner on the surfaces (these had literally been out of the wrapping for a few days, at most, and we didn't even own the home yet.) Next, he offered to have a technician come out, remove the fridge door and set it next to the D/W to prove it was the lighting, which we have already established was not the issue. The technician never called and our "rep" stopped returning our calls. In retrospect, we should have saved the money and bought the GE line, at least they have the same finish across the board and it wouldn't drive my wife crazy every time she sees it. And don't get me started on the shoddy workmanship on the face of our built in M/W... Pretty bummed out, Electrolux. Not the "high end" product we we're lead to believe we were purchasing...
No, I would not recommend this to a friend.
Response from www.electrolux.comBy Anna P. , Online Outreach Specialist, January 3, 2020
Dear Valued Customer,
Thank you for taking the time to reach out to us regarding your concerns. I can certainly understand that you would like this matter resolved quickly. Please be on the lookout for an email correspondence from our team to discuss further. We do apologize for any inconvenience you have incurred with these concerns.
Should you want to contact us now, our Live Chat Team is available on ElectroluxAppliances.com or you may call 1-877-435-3287 Mon-Fri, 8:30am - 8pm (EST). Kindly, Anna
Thank you for taking the time to reach out to us regarding your concerns. I can certainly understand that you would like this matter resolved quickly. Please be on the lookout for an email correspondence from our team to discuss further. We do apologize for any inconvenience you have incurred with these concerns.
Should you want to contact us now, our Live Chat Team is available on ElectroluxAppliances.com or you may call 1-877-435-3287 Mon-Fri, 8:30am - 8pm (EST). Kindly, Anna
Written by a customer while visiting www.electrolux.com
Customer Rating
5
Love it
on February 27, 2020
Posted by: kil3
[This review was collected as part of a promotion.] I've been using it for about a month and I love it. Lookwise, it is very clean and modern looking. Some may like additional controls or smart system but I like it because the controls are simple. Most important of all, the space inside is very spacious and efficient. I love the extra compartment with adjustable temperature for meats, fish and etc.
Written by a customer while visiting www.electrolux.com