Customer reviews from Western Digital
WD - My Cloud Pro PR4100 4-Bay 0TB External Network Attached Storage (NAS) - Black
Average customer rating
4.1
(29 Reviews)
Rating breakdown 29 reviews
5 Stars
19
4 Stars
4
3 Stars
1
2 Stars
1
1 Star
4
100%of customers recommend this product.
(
3 out of
3)
Customer Reviews for WD - My Cloud Pro PR4100 4-Bay 0TB External Network Attached Storage (NAS) - Black
Posted by: pjbuden
Verified Purchase:Yes
Cloud service is very fast. I feel at ease knowing my data is save using Raid 5 as with my EX4 I just swapped a failing drive with a new one and it began formatting it for use. Great for photographers and video pros. Very impressed with my PR4200!
Written by a customer while visiting Western Digital
Customer Rating
5
It works and the sofware is still surpported for n
on April 14, 2022
Posted by: It works
Verified Purchase:Yes
It works and it software is still suported for now
Written by a customer while visiting Western Digital
Customer Rating
5
A good product with excellent technical support.
on August 24, 2022
Posted by: StevenB
Verified Purchase:Yes
This is the third WD NAS I have purchased. The first being an EX4, which I never felt was adequate, but it worked well enough over eight years ago. I then, four years later, purchased a PR4100 and relegated the EX4 to my backup to my PR4100. Well, the EX4 was no longer serviceable, and basically quit working, so I bought this PR4100 to replace the EX4. These PR 4100’s work so much better than the EX4 ever did. And while I put off upgrading to WD OS-5 for as long as possible, to allow WD to work out the bugs, I did upgrade about six months ago, and it seems quite stable and user friendly. I keep little to no files on my computer, but run the primary NAS as my C Drive in RAID 10, and then do a synchronized back up that NAS onto a second NAS, also in RAID 10. My data isn’t worth the storage devices I have on them, but there should be a slim chance that I should ever loose what I have using this arrangement. WD is THE BEST for helping resolve any problems I have ever had with any of these NAS units, and I use Red Drives in the bays, and knock on wood, they have held up great so far. I don’t use PLEX or any other APPs other than my backup APP, so I cannot give you any information on that, but I do regularly use the remote APP on my iPhone/iPad, and OS-5 and the newest APP work quite well, with few failures to connect, which was very common on OS-3 with the older APP.
Written by a customer while visiting Western Digital
Customer Rating
5
Reliable, easy to use, NAS and Plex Server
on November 14, 2022
Posted by: toddgeo
I've had my WD My Cloud for almost 4 years now. I upgraded the ram as soon as I got it, with the intention of running my Plex Server from it. It was easy to install Plex and get all my media folders uploaded and set up. I have had to replace one drive after a power failure, but the replace went exactly as a raided drive replace is supposed to go.
Written by a customer while visiting Western Digital
Customer Rating
5
Very Satisfied with the PR1000
on December 14, 2022
Posted by: splat_147
After about 6 years of use I had to replace my DL4100 because I encountered the Intel Atom C2000 bricking issue. I moved my 4 disks from the bricked DL4100 to the PR4100, said OK at the roaming raid prompt and my RAID 1 mirrors, data and configuration were intact. Very easy to migrate to the newer NAS using the same disks. I was thinking of upgrading to a newer unit; but this forced my hand. I would recommend the PR4100; if it last 6+ years I'll be even happier.
Written by a customer while visiting Western Digital
Posted by: Graybeard
Verified Purchase:Yes
Moved 4x10TB drives from my old EX4100 without a problem. Took the new PR4100 about a day to recreate the MyCloud links
Written by a customer while visiting Western Digital
Posted by: JoelR
Verified Purchase:Yes
I have found buying the 4 drives and installing them in the enclosure to be very fast and easy. Hard to get it wrong and it allows buying better quality drives at a much cheaper price than the bundled ones. The drive is extraordinarily stable and the RAID 5 configuration maximizes space. I have used the USB backup and PLEX apps and found them to be useful and work well. My next foray will be into the iTunes app which will definitely make access to my iTunes library simpler and not dependent on the app being open in the computer. Great media center
Written by a customer while visiting Western Digital
Customer Rating
1
purchased for Plex worked until update never again
on February 25, 2023
Posted by: markruff
purchased for Plex did the update and broke my Plex setup. There is no way to reset to factory the Plex once installed you can not fully uninstall it 100% so doing so and re-installing Plex leaves you back in the position before to uninstalled it where there is no fully restored Plex so even when you try total reset of pr4100 its not deleting some data so you never get the initial Plex set up ever again so can not get out of this lock out from Plex..
worst ever support a maze of pages and forms and then they lose my registered info so I have to reregister the pr4100 to get support again.
worst ever support a maze of pages and forms and then they lose my registered info so I have to reregister the pr4100 to get support again.
but support has never fixed the issue they tried to get me to download some dos style win doze programs when i'm on a Mac. this is not plug and play and its beyond a normal everyday user to get to work.
Response from Western DigitalBy SM OLS, February 28, 2023
Hello,
We are sorry to hear about your user experience with WD My Cloud PR4100 and appreciate your time providing this review and bringing this matter to our attention.
We do apologize if you are having any issues with your drive. We would recommend reaching out to our Technical Support team, as we would be glad to assist you with any troubleshooting options or possible warranty that the drive may have.
We would request you to open a support ticket with brief query and possible errors screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
We are sorry to hear about your user experience with WD My Cloud PR4100 and appreciate your time providing this review and bringing this matter to our attention.
We do apologize if you are having any issues with your drive. We would recommend reaching out to our Technical Support team, as we would be glad to assist you with any troubleshooting options or possible warranty that the drive may have.
We would request you to open a support ticket with brief query and possible errors screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital