Customer reviews from Western Digital
WD - My Cloud Pro PR4100 4-Bay 0TB External Network Attached Storage (NAS) - Black
Average customer rating
4.1
(29 Reviews)
Rating breakdown 29 reviews
5 Stars
19
4 Stars
4
3 Stars
1
2 Stars
1
1 Star
4
100%of customers recommend this product.
(
3 out of
3)
Customer Reviews for WD - My Cloud Pro PR4100 4-Bay 0TB External Network Attached Storage (NAS) - Black
Customer Rating
5
WD PR4100 -Simple Low Cost NAS's for entire Family
on July 5, 2025
Posted by: Home User
The WD PR4100's are a simple to use, plug and play, NAS, designed for non-technical users with a streamlined, minimal interface focused on basic file storage, backups, and remote access.
They are the product of choice for those users who just need network storage, not advanced server features..
They are typically cheaper than similarly specced systems.
The units can come with drives pre-installed, which simplifies purchasing and setup.
They are the product of choice for those users who just need network storage, not advanced server features..
They are typically cheaper than similarly specced systems.
The units can come with drives pre-installed, which simplifies purchasing and setup.
I would recommend this to a friend!
Written by a customer while visiting Western Digital
Customer Rating
5
Great BUT how come I cant buy it anymore?
on May 1, 2025
Posted by: NYCTEK
Works Great with PLEX Media Server if you use it for Movies and TV shows its like having your own personal Netflix. Question for WD why did you stop making these or are you working on a newer model PLEASE! Right now I have (4) PR2100's and I really want / need a PR4100 sell me one please WD.
I would recommend this to a friend!
Written by a customer while visiting Western Digital
Customer Rating
5
Excellent product that is easy to setup!
on May 1, 2025
Posted by: Glen0513
The PR4100 was purchased to resolve issues with my PLEX server. The server I was using could not always provide a stable playback of high resolution video. I thought that my issue was my WiFi was not stable enough to stream the large files to my TV. I upgraded my network and hardwired direct to my TV. I still had the same issue. So PLEX recommended the PR4100 I purchased with 32TB. I spent 48 hours transferring my video files onto the PR4100. The setup was pretty simple. I am now streaming to all TV’s in my home as well as my phones and tablets. I’m looking to add another PR4100.
I would recommend this to a friend!
Written by a customer while visiting Western Digital
Customer Rating
5
We use this instead of putting our data on the web
on November 30, 2024
Posted by: Skeleton
I had a NAS device by another vendor in our home office with seven computers. It had a flaw that caused it to constantly drop off our network, so I replaced it with this device and have had no problems. It currently provides me 40tb of storage for laptop and desktops backups, backup for over 70,000 tracks of digital music, and about 40,000 digital pictures we can access over ethernet to our 57" tv. I have used WD products for decades and never had a failure. As disk capacities have increased over the years, I accumulated about 20 drives that are 'retired' but I can't get myself to throw them away! This large capacity allows me to keep historic versions of my financial data. Recently in early November I had a data issue with financial records and was able to recover a backup copy from last January 3 because I had online storage for data. I do not use the RAID capability but instead keep multiple historic versions for flalback because I have the space. This device performs as well as my internal drives over ethernet cable.
Written by a customer while visiting Western Digital
Customer Rating
5
PR4100 after a couple of years
on August 9, 2023
Posted by: tan63nt
The WD PR4100 has been an excellent fit for my home. Very reliable, quick. Aside from a little confusion setting up (a distant memory now), it's performance has been flawless. My PR4100 is configured with 4 x 8 TB using RAID5. RAID5 is a good solution for home.
Written by a customer while visiting Western Digital
Customer Rating
5
Excellent for home streaming
on May 6, 2023
Posted by: Dvirxx
I bought mine a year ago (with 2x16tb red), I use it mostly for streaming my content (plex). It’s extremely easy to use with the web gui, has it’s own apps like my cloud (used to sync all my devices),the 4gb ram is enough but still I upgraded it to 16gb.
The only thing I wish would be better is the cpu, or at list have the option to replace it myself. Overall I love that product
The only thing I wish would be better is the cpu, or at list have the option to replace it myself. Overall I love that product
Written by a customer while visiting Western Digital
Customer Rating
1
If you want it for movies, look elsewhere…
on March 6, 2023
Posted by: MADOwner
If you want it for movies, look elsewhere! Can’t put together good software anymore. OS 3 was stable for playing movies, but OS 5 is horrible! Stutters, freezes and crashes.
Response from Western DigitalBy SM OLS, March 7, 2023
Hello,
We're sorry to hear about your user experience with WD My Cloud PR4100 and appreciate your time for providing the review.
We are extremely sorry for the inconvenience .This is not the service we ever want for our customers, this usually never happens. Please allow us to make it correct for you. You could raise a concern ticket on the given link, the customer support team get back to you in a earliest possible time . Please refer to the link mentioned: https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with WD My Cloud PR4100 and appreciate your time for providing the review.
We are extremely sorry for the inconvenience .This is not the service we ever want for our customers, this usually never happens. Please allow us to make it correct for you. You could raise a concern ticket on the given link, the customer support team get back to you in a earliest possible time . Please refer to the link mentioned: https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
1
purchased for Plex worked until update never again
on February 25, 2023
Posted by: markruff
purchased for Plex did the update and broke my Plex setup. There is no way to reset to factory the Plex once installed you can not fully uninstall it 100% so doing so and re-installing Plex leaves you back in the position before to uninstalled it where there is no fully restored Plex so even when you try total reset of pr4100 its not deleting some data so you never get the initial Plex set up ever again so can not get out of this lock out from Plex..
worst ever support a maze of pages and forms and then they lose my registered info so I have to reregister the pr4100 to get support again.
worst ever support a maze of pages and forms and then they lose my registered info so I have to reregister the pr4100 to get support again.
but support has never fixed the issue they tried to get me to download some dos style win doze programs when i'm on a Mac. this is not plug and play and its beyond a normal everyday user to get to work.
Response from Western DigitalBy SM OLS, February 28, 2023
Hello,
We are sorry to hear about your user experience with WD My Cloud PR4100 and appreciate your time providing this review and bringing this matter to our attention.
We do apologize if you are having any issues with your drive. We would recommend reaching out to our Technical Support team, as we would be glad to assist you with any troubleshooting options or possible warranty that the drive may have.
We would request you to open a support ticket with brief query and possible errors screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
We are sorry to hear about your user experience with WD My Cloud PR4100 and appreciate your time providing this review and bringing this matter to our attention.
We do apologize if you are having any issues with your drive. We would recommend reaching out to our Technical Support team, as we would be glad to assist you with any troubleshooting options or possible warranty that the drive may have.
We would request you to open a support ticket with brief query and possible errors screenshots. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. You can contact us directly via phone to address any questions or concerns to ensure good overall user experience.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital