Customer reviews from Western Digital
WD - My Cloud Pro PR4100 4-Bay 0TB External Network Attached Storage (NAS) - Black
Average customer rating
4.1
(29 Reviews)
Rating breakdown 29 reviews
5 Stars
19
4 Stars
4
3 Stars
1
2 Stars
1
1 Star
4
100%of customers recommend this product.
(
3 out of
3)
Customer Reviews for WD - My Cloud Pro PR4100 4-Bay 0TB External Network Attached Storage (NAS) - Black
Customer Rating
2
Western Digital will end support to your device
on November 19, 2021
Posted by: afrf107
The software will create problems over time; you need to have a high technical knowledge to get the most out of the device. The worst is investing time and money into the device and having WD end support because is no longer compatible with their security updates. Do not invest in this device. I advise you to build your own NAS (OpenMediaVault or FreeNAS) instead of buying this device; honestly, it is not that hard.
Response from Western DigitalBy SM OLS Team, November 19, 2021
Hello,
We're sorry to hear about your user experience with the My Cloud PR4100 and appreciate your time for providing this review.
We were unable to locate you in our system with the information provided in the review. We want an opportunity to make this right and assist you directly to get your concern addressed by our next level of support.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
3
You owe me a free hard drive EX4
on April 19, 2022
Posted by: WILDWILLIE
AS I said before my ex4 was upgraded to only work on the local network. Red light on and drive degraded. Ordered a replacement drive and went to install after recreating logins (a pain) and found that drive OK and EX4 rebuilding. You owe we me a harddrive which I have now as a spare. NO WHERE DOES THE UPGRADE SAY IT WILL CAUSE ALL THESE PROBLEMS. LOGINS MUST BE RECREATED. RED LIGHT ON DRIVE 1 COMES ON AND SYSTEM DEGRADED, Overall a bad update causing lots of trouble and yes I rebooted a couple of times and red light on drive 1 was on after about 3 minutes
NOTE I AM RAGING ON THE EX4 UNIT AND NOT ON THE PR4100.
THE GOOD THING IS ACRONIS FOR WD WORKS GREAT
NO WAY I COULD FIND EX4 TO COMPLAIN ABOUT
THE GOOD THING IS ACRONIS FOR WD WORKS GREAT
NO WAY I COULD FIND EX4 TO COMPLAIN ABOUT
Response from Western DigitalBy SM OLS, April 19, 2022
Hello,
We're sorry to hear about your user experience with WD My Cloud PR4100 and appreciate your time for providing the review.
We would like to directly work with you to gather more details about the issue so that we can provide appropriate resolution or we would request you to open a support ticket with brief query. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear about your user experience with WD My Cloud PR4100 and appreciate your time for providing the review.
We would like to directly work with you to gather more details about the issue so that we can provide appropriate resolution or we would request you to open a support ticket with brief query. Please refer to the link mentioned:https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
4
is PR4100 compatible with 4x WD Red Plus 12TB?
on July 26, 2021
Posted by: dqidz
is PR4100 compatible with 4xHDD WD Red Plus 12TB WD120EFBX?
Written by a customer while visiting Western Digital
Posted by: Asoka
Verified Purchase:Yes
Extremely easy to configure and very user friendly interface
Written by a customer while visiting Western Digital
Posted by: Cliffo
Verified Purchase:Yes
Device works. However, I am very disappointed that I had to replace a 5 year old DL2100 system. The DL2100 system had a catastrophic failure.
Written by a customer while visiting Western Digital
Posted by: Mad scientist
Verified Purchase:Yes
Updated equipment due to os 3 not being serviced and everyone says it's faster than the old.
Written by a customer while visiting Western Digital
Posted by: Wolfin
Verified Purchase:Yes
We purchased the PR 4100 and added four 8tb red drives amazing how easy it was to setup and get running. This was my 3 NAS Device from WD very happy with them.
Written by a customer while visiting Western Digital
Posted by: Eric H
Verified Purchase:Yes
Seems very good so far. Plug and play of hard drives from my mirror. Works well and very fast!
Written by a customer while visiting Western Digital