Customer reviews from Newair
NewAir - 15 Built-in 29 Bottle Dual Zone Compressor Wine Fridge with Beech Wood Shelves - Stainless Steel
Average customer rating
4.5
(310 Reviews)
Rating breakdown 310 reviews
5 Stars
224
4 Stars
45
3 Stars
14
2 Stars
11
1 Star
16
92%of customers recommend this product.
(
117 out of
127)
Customer Reviews for NewAir - 15 Built-in 29 Bottle Dual Zone Compressor Wine Fridge with Beech Wood Shelves - Stainless Steel
Customer Rating
4
Great product and great support
on November 25, 2020
Posted by: Garry
from Vancouver, BC, Canada
I purchased this dual zone wine cooler in 2018 and it continues to work great. Last year I had a problem with the upper colder zone, for white wine and beer, as it wasn't reaching the set temperature, so the compressor was running longer and more often. I called the support department's toll free number and they quickly determined the problem was with the sensors. They shipped 2 new sensors, one for each zone, and emailed the instructions to replace them. Seeing I am somewhat handy, I was able to replace the sensors and put it back together. It worked fine and the zones were reaching the set temperature for only 5 months and then the same thing happened. I called the support department and they are shipping 2 more sensors. I must say the company stands behind their products with great support.
Response from NewairBy NewAir , Customer Service, November 27, 2020
Thank you for the review and for posting your comments in regards to this product AWR-290DB. We highly appreciate your feedback and we are glad to hear you are also pleased with the customer service that was provided. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
5
Great features and excellent customer service!
on December 7, 2020
Posted by: John P
from Rochester, MI
We bought this unit in April 2019 after researching several makes and models. We chose Newair because of the dual zone feature, under counter installation, blue light ambiance and sliding wood racks. We also bought it because of the Newair reputation for quality. We're glad we chose Newair, because we recently had an issue that they quickly resolved to our satisfaction. I would highly recommend this product and the Newair manufacturer.
Response from NewairBy NewAir , Customer Service, December 8, 2020
Hi, Thank you for taking the time to leave a review on your AWR-290DB. Thank You for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
3
Customer service first-rate, fridge is noisy
on January 4, 2021
Posted by: Phone Man
from Washington, DC
Added this wine fridge as part of a total kitchen makeover in 2018. First unit was damaged in transit, and NewAir promptly sent a replacement. The unit is noisier than expected, and in late 2020 one of the four fans started making a loud chirping sound. Customer service was again very responsive even though the fridge is past warranty, and a new fan is on its way. At this price, though, those fan motors should have ball bearings vs. cheaper sleeve.
Response from NewairBy NewAir , Customer Service, January 4, 2021
Thank you for the review of your AWR-290DB. I am happy to hear we were able to provide you with some assistance. We highly appreciate your feedback and we are glad to hear you are also pleased with the customer service that was provided. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
1
Unit not working
on January 4, 2021
Posted by: Keaton
from Florida
This unit does not have one fan working and is not cooling at all!
Response from NewairBy NewAir , Customer Service, January 5, 2021
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Written by a customer while visiting Newair
Customer Rating
2
Malfunctioning after 2.5 years
on January 25, 2021
Posted by: BitterFinish
This worked great at first. The different zones let me chill white wine to a lower temperature. However, about 2.5 years after it was purchased, it began beeping continuously and the temperature control began flashing at 32 degrees F. We immediately opened up the fridge thinking it may could have frozen/cracked/exploded the bottles. We found the white wine compartment had stopped cooling. No idea how to troubleshoot this as it's not a "standard problem", but we did try keeping it unplugged overnight and try plugging it into other outlets with the same result. If the longevity is only 2 years, it's ridiculous considering how much it cost up front. Also, unless you're storing 29 bottles of dessert wine, this fridge in no way is equipped to store 29 bottles as advertised. I tried a variety of configurations and only came up with 23-26 bottles depending on stacking ability. Without stacking, it can only hold 15 bottles.
Response from NewairBy NewAir , Customer Service, January 25, 2021
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Written by a customer while visiting Newair
Customer Rating
5
Works good
on January 26, 2021
Posted by: Nick39
from Washington nj
I bought this a year and a half ago, works good and when I did have an issue customer service was very helpful
Response from NewairBy NewAir , Customer Service, January 26, 2021
Thank you for the 5-star review and for sharing your thoughts about the AWR-290DB.Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
5
Good Product
on February 9, 2021
Posted by: Asharma
from CA
Works well, great customer service. Fits well in the space.
Response from NewairBy NewAir , Customer Service, February 9, 2021
Thank you for the 5-star review and for sharing your thoughts about the AWR-290DB.Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
4
Dual Zone
on March 3, 2021
Posted by: Wade67
from Birmingham, Al.
Bought in June of 2020. Very satisfied and recommend to anyone.
Response from NewairBy NewAir , Customer Service, March 4, 2021
Hi, Thank you for taking the time to leave a review on your unit. Thank You for choosing NewAir!
Written by a customer while visiting Newair