Customer reviews from Newair
NewAir - 15 Built-in 29 Bottle Dual Zone Compressor Wine Fridge with Beech Wood Shelves - Stainless steel
Average customer rating
4.5
(310 Reviews)
Rating breakdown 310 reviews
5 Stars
224
4 Stars
45
3 Stars
14
2 Stars
11
1 Star
16
92%of customers recommend this product.
(
117 out of
127)
Customer Reviews for NewAir - 15 Built-in 29 Bottle Dual Zone Compressor Wine Fridge with Beech Wood Shelves - Stainless steel
Customer Rating
1
A new fridge should cool down...
on July 19, 2024
Posted by: MC
from Montreal
Bought this fridge at a charity auction. Brand new. On installation the fridge did not cool down. Called for help but, given I have no receipt, agent said there is nothing they can do. A new fridge should cool down...receipt or no receipt. NewAir should stand by their products.
No, I would not recommend this to a friend.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Written by a customer while visiting Newair
Customer Rating
3
Would buy again BUT
on June 29, 2024
Posted by: Ed
from Carmel, IN
We loved it and am going to buy another one - however... This lasted us six years, but we were expected longer. I do admit that the under-counter space it was in, caused considerable heat. Service is not what I expect. I wrote to ask about beeping, got an email back that they would answer in 24 hours, but they didn't write back. Still waiting on an answer.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter. At Newair our goal is being a brand that you can trust. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter. At Newair our goal is being a brand that you can trust. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Written by a customer while visiting Newair
Customer Rating
2
Sounds like an airplane is taking off
on June 3, 2024
Posted by: Newair Pilot
from Wisconsin
The fridge was working just fine for the first twelve months that we had it - very quiet, and kept the wine at the appropriate temperature. Two weeks after the warranty ran out, the fridge now sounds like an airplane is taking off in our basement. I've reached out to customer service twice now regarding the issue and have not been contacted since. I'm hopeful that Newair chooses to stand behind their products, but at this point I cannot recommend.
No, I would not recommend this to a friend.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Written by a customer while visiting Newair
Customer Rating
2
Looks great, but unreliable
on November 5, 2023
Posted by: NKW
from Brookline, MA
Purchased this fridge in 2018-- since then, have had to replace compressor and control board (at substantial cost), and now the top zone has stopped working again. Given the cost, I am surprised that it has not lasted longer.
No, I would not recommend this to a friend.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Written by a customer while visiting Newair
Customer Rating
4
Good small fridge
on May 2, 2023
Posted by: Big Mike
from Palm Beach FL
I have this in a vacation house. The capacity is fine for that use. Lock is useful. Weak point are the wood racks. They don't extend much, stain easy, and are cramped (29 bottles?... more like 15)
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for sharing your thoughts about your experience using your AWR-290DB. Let us know if there is anything we can do to assist you. Best Regards, Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for sharing your thoughts about your experience using your AWR-290DB. Let us know if there is anything we can do to assist you. Best Regards, Customer Care
Written by a customer while visiting Newair
Customer Rating
5
Love this wine refrigerator
on March 3, 2023
Posted by: jm
from Iowa
Dual zone works great and is just the right size for us
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AWR-290DB. We are delighted to hear the unit has met your expectations. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AWR-290DB. We are delighted to hear the unit has met your expectations. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
Red, White, and Rose'
on February 15, 2023
Posted by: Rob
from Baltimore, MD
I had previously purchased a Newair ABR-1770 to store my beer and soda and had been happy with it for over a year so when the wine cooler went out I decided to purchase this unit with 2 cooling zones but cheaper than other units with only one. The wood shelves slide very nicely for access to my bottles and I love having separate temps for my red and white/rose'. Very quiet and looks like a built-in.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AWR-290DB. We are glad to hear you like the unit's features and ee are delighted to hear the unit has met your expectations. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AWR-290DB. We are glad to hear you like the unit's features and ee are delighted to hear the unit has met your expectations. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
4
Nice looking unit and easy to use.
on February 10, 2023
Posted by: Daisy
from Long Beach, CA
I like the dual zone capability. After two months, the light for the control bar went out and needed replacing. However, I contacted New Air on their chat line and was helped immediately by Charles who diagnosed the problem. It's under warranty and I will get a replacement part. Overall, I like the unit- it has been working very well until this light thing and even now is keeping the wines cool!
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Awesome! I'm happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to this product. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Awesome! I'm happy to hear that you are pleased with our customer service and thank you for posting your comments in regards to this product. Thank you for choosing Newair!
Written by a customer while visiting Newair